LetsHost Reviews 

261
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the incredibly helpful staff, noting that support team members are always very quick to respond, professional, and extremely knowledgeable. Many people also deeply appreciate the smooth domain transfers, efficient handling of technical queries, and clear guidance provided during new business setups. Some reviewers were not happy with the customer service, experiencing extremely slow response times and a complete lack of support when dealing with urgent technical problems. A few other people also felt that prolonged downtime and unanswered tickets left them completely frustrated, ultimately causing them to move their websites to alternative providers.

What people talk about most

Customer service

Reviewers express mixed feelings regarding customer service. While some consumers praise professional and... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the helpful staff and fast... See more

Website

Users describe ambiguous interactions with website services, as consumers report successful domain migrations... See more

Response time

Reviewers highlight ambiguous aspects of response time, as some consumers report extremely slow ticket... See more

Staff

People report positive experiences with staff, describing team members as friendly, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful and always quick to respond. They assist with any issue in a professional manner. I have used them for almost 15 years now, and I highly recommend them.

Rated 5 out of 5 stars

Excellent support from LetsHost. I recently needed help restoring a website after an unexpected issue, and their team was very helpful throughout the process. I have contacted LetsHost by both p... See more

Company replied

Rated 5 out of 5 stars

LetsHost were very helpful recently with a query I had and helped me make the transfer smoothly.

Company replied

Rated 5 out of 5 stars

I highly recommend letshost.ie Very helpful, informative and pleasant experience when speaking with Lorna on the phone and went above and beyond.

Company replied


Company details

  1. Web Hosting Company
  2. also in
  3. Business to Business Service
  4. DNS Provider
  5. Email Service Provider

Written by the company

LetsHost provides domain registration and web hosting services to every type of customer, from small home enterprises right up to multi national corporations, and everything in between.


Contact info

3.7

Average

TrustScore 3.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(261)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5-Star Support

I'm a new customer of LetsHost and I was delighted to see that their support is both prompt and capable.

27 March 2023
Unprompted review
LetsHost logo

Reply from LetsHost

Glad to hear you are happy with the service Damian.

If there is anything else down the line we can help with, just let us know.

LetsHost Management

Rated 5 out of 5 stars

A really great bunch

Never had any issues adding or removing domains from our plans.

23 March 2023
Unprompted review
LetsHost logo

Reply from LetsHost

Thanks for the feedback Luke, glad to hear you are happy with the service.

If there ever is anything else we can help with, just shout :-)

LetsHost Management

Rated 5 out of 5 stars

Great service

Great service, very helpful and always quick to respond

21 March 2023
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Siobhan,

Glad to hear you are happy with the service :-)

All the best,
LetsHost Management

Rated 5 out of 5 stars

LetsHost

Ive had a very positive experience with Technical Support from LetsHost. Im not a techie but Bogdan and Declan were quick to understand both my issues and resolve them in less than 5 mins.
It was a pleasant surprise for both to elaborate and explain functions and settings that would be useful in the future as well.
The technical knowledge of the LetsHost Support is excellent and I would recommend this company to you.

Martin Purcell
Glenville
Cork

28 February 2023
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Martin,

Thank you for your review and glad to hear the team were able to get you sorted.

All the best,
LetsHost Management

Rated 5 out of 5 stars

Everytime you ring you get a very…

Everytime you ring you get a very friendly helpful service. Everyone is knowledgeable of the system and never a problem to sort anything. Can't ask for better

22 February 2023
Unprompted review
LetsHost logo

Reply from LetsHost

Thanks for the review Ken, glad to hear you are happy with the service.

All the best,
LetsHost Management

Rated 1 out of 5 stars

Avoid this company given that the staff…

Avoid this company given that the staff are slow in responding, have no technical knowledge in relation to setting up PHP for wordpress installations, don't know how to read their own logs and don't really care when it really matters.

They just take the money and run

EDIT: Yes obviously with reference to the reply. They haven't responded

9 February 2023
Unprompted review
LetsHost logo

Reply from LetsHost

Hi The Rotten Asset,

Thank you for this review.
Do you have a ticket open with the team we can follow up on for you?

Regards,
LetsHost Management

EDIT: Can you please provide the Ticket ID and we will be happy to review this further for you.

Rated 5 out of 5 stars

What makes LetsHost the best web hosting company

What makes LetsHost the best web hosting company is their excellent service. I have encouraged all my clients to move their hosting to Letshost.ie as I know they provide the best service. Everyone that has switched has thanked me for that recommendation.

25 January 2023
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Tom,

Thanks for your review and we are glad to hear you are happy with the service :-)

The LetsHost Team

Rated 1 out of 5 stars

They took payment without my…

They took payment without my authorization. They had my card details but I did not confirm payment, not good enough.

16 January 2023
Unprompted review
LetsHost logo

Reply from LetsHost

Hello Alison,

Thank you for your feedback.
If you have a ticket open with the team, we will be happy to review this matter for you.

Regards,
LetsHost Management

Rated 5 out of 5 stars

Grat company to deal with

I recently had some issues regarding a domain name transfer. The support and assistance I received from Let's host, in particular Jonathan went way above what I expected.

It was a genuine pleasure to deal with this company. The staff are pleasant, easy to deal with and above all extremely competent

I can't recommend Let'sHost highly enough

20 December 2022
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Stephen,

Thank you very much for this review.
We are happy to be of service to you :-)

Kind regards,
LetsHost Management

Rated 5 out of 5 stars

Great customer care

Professional and patient problem solving, friendly and reassuring.

7 December 2022
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Jackie,

Thanks for the review.
Glad to hear you are happy with the service.

Kind regards,
LetsHost Management

Rated 5 out of 5 stars

Outstanding Service

I have been a customer for a long time with letshost from a small one site setup up to a point where I had 8 sites hosted. As I have scaled back recently I received super support and advice on how to get the bast package suited to my needs. I would highly recommend letshost for hosting and domain management

6 December 2022
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Peter,

Appreciate your review and valued custom over the years.

All the best,
LetsHost Management

Rated 1 out of 5 stars

Threat of Legal Action from Letshost Owner.

Had an angry email from the owner of Letshost today blaming me for my emails not sending FROM THEIR SERVER. They told me I am sending spam. I asked for examples of the spam. I twice asked them to me evidence or examples of the spam (ourvaccounts are not sending spam). They haven't provided any evidence. We requested technical support, a service we pay for. We didn't receive it. Instead, our calls and emails were ignored for days. Requested callback weren't delivered. And a staff member sniggered and was ignorant to me when I asked questions that were too simple for his expertise level. And now the owner is threatening me with legal action due to my legitimate reporting of the experience here on Trust Pilot.

24 November 2022
Unprompted review
Rated 1 out of 5 stars

Non-existent Customer Service

Our company use letshost.ie, we have lost business and have had no emails for the last 11 days. They refuse to do anything about it.

22 November 2022
Unprompted review
LetsHost logo

Reply from LetsHost

Hello Sabina,

Can you please provide your ticket reference and we will be happy to assist further here.

Kind regards,
LetsHost Management

Rated 5 out of 5 stars

Great customer service

Great customer service, knowledgable and professional. Regardless of which team member deals with the query the company always portrays an air of professionalism and efficiency!

4 November 2022
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Seelan,

Thank you for your review and we are glad to hear you are happy with the service.

Kind regards,
LetsHost Management

Rated 5 out of 5 stars

Excellent customer service

As someone trying to run a small business, i play apart in all aspects including our company website which i have extremely limited knowledge about every now and again i have to contact LetsHost to help me understand or fix a problem i have never had a bad experience with them and find them polite, understanding, efficient and provide a excellent service, Great company with great customer service

27 October 2022
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Stephen,

Thank you for your review.
Please don't hesitate to get back on to us if there is anything else we can assist with.

Kind regards,
LetsHost Management

Rated 5 out of 5 stars

Great and fast service

Great and fast service, very customer oriented and easy to deal with.

21 October 2022
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Julian,

Thank you for your review - We are here to help and more than happy to do so :-)

Kind regards,
LetsHost Management

Rated 5 out of 5 stars

Been with Letshost since 2013

Been with Letshost since 2013. Every year I have a few problems with the site from plugin problems to site down and various other issues. Everytime I email them and ask for help, they are quick to reply and fix the problem. That's all I can ask for: eg: if I have a problem, will you reply promptly and stay with me until it's fixed. So far they have so yes, I can recommend Letshost.

18 October 2022
Unprompted review
LetsHost logo

Reply from LetsHost

Hi Paul,

Thank you for your review.
We really appreciate your custom over the years.

Kind regards,
LetsHost Management

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