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LetsGoCover Reviews 

3,618
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently state that the customer service representatives are exceptionally knowledgeable, polite, and patient, taking ample time to thoroughly answer all questions without making anyone feel rushed during phone conversations. People deeply appreciate the clear and practical guidance provided, noting that arranging essential life insurance policies is handled efficiently, smoothly, and completely free from any unwanted high-pressure sales tactics. Some reviewers were not happy with the service, mentioning particularly stressful financial situations, disappointing overall broker experiences, and unfulfilled requests regarding important postal document deliveries after speaking on the phone.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Service

Reviewers highlight positive aspects of service, praising staff for being knowledgeable, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting how advisors make the process... See more

Product

Customers consistently note positive experiences with product, highlighting that it offers better coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly h... See more

Company replied

Rated 5 out of 5 stars

Jake was fantastic to work with while arranging our life insurance and critical illness cover. He was knowledgeable, polite and very practical in his advice. He listened carefully to what we needed an... See more

Company replied

Rated 5 out of 5 stars

Reece was extremely helpful and considerate. He explained my options and answered any questions I had. He has a natural customer service skill and seemed very genuine and emphatic. I did not feel rush... See more

Company replied

Rated 5 out of 5 stars

Our advisor (Reece) was helpful and patient. He listened and explained everything. "Lets go" offered a range of different insurances and with help we got one that covered our needs. I would high... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Company
  3. Life Insurance Agency
  4. Term Life Insurance Provider Company

About LetsGoCover

Written by the company

Your trusted partner for life protection!

At LetsGoCover, we specialise in providing life insurance and critical illness cover solutions tailored to meet the needs of people across the UK. As a trading style of LGC Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 1002484), we are committed to delivering top-notch, reliable products backed by years of industry experience.

Whether you're looking for life assurance, critical illness cover, or both, our team is here to guide you. We work with leading providers to ensure you get the protection you need at a price that suits you. With LetsGoCover, you're in safe hands.

Our goal is simple - To help you find the right protection at the right price.


Explore Our Services:

LIFE INSURANCE OVER 50S LIFE INSURANCE critical illness cover

Why Choose LetsGoCover?

Expert Advice: Our team has years of experience in helping you navigate life insurance and protection options.

Wide Range of Options: We offer a variety of products to suit different needs and budgets.

Customer-Centric: We put you first, ensuring you find the best cover without any hassle.

Find the best deals by comparing our range of services. It’s quick and easy!

Compare deals

Financial protection policies typically have no cash in value at any time and cover will cease at the end of the term. If premiums stop, then cover will lapse.


Contact info

Compare Life Insurance

Compare with one quick search! Get prices from the UK's top insurers.

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,618)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very kind on the phone

Very kind on the phone, answered all my questions and gave me lots of information

18 May 2026
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Reply from LetsGoCover

Thank you for choosing our services and writing such a positive review.

Rated 5 out of 5 stars

Hello there

Hello there , thank you for reaching out to me so fast, also thank you for excellent service and support and over telephone communication.
Outstanding customer service by

Reece Childs .
Great man.

26 May 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback. We appreciate your business!

Rated 5 out of 5 stars

Would recommend

Finley was helpful, friendly and efficient. I didn’t feel any pressure and he spent time finding the right deal for me.
Very happy with the service

20 May 2026
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Reply from LetsGoCover

Thank you for choosing our services and writing such a positive review.

Rated 5 out of 5 stars

This was the best evening when I…

This was the best evening when I received a phone call about buying the policy life Insurance. Javvad was very friendly and professional. He was not pushy, but he had points that made customer feel I must get this product. He explained everything
he had so much time for me to ask questions that I didn't understand. I am very happy that I took out this policy today. Thank you for talking to me. I will definitely recommend my friends

20 May 2026
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Reply from LetsGoCover

Thank you so much for the great review! We’re glad you were happy with our service.

Rated 5 out of 5 stars

Exceptional Service (Reece)

Dear Reece,
I would like to express my gratitude for your assistance in securing a reduced mortgage and life insurance coverage. You navigated all the details with clarity and patience. I am curious about how you manage to remain so patient and kind towards your clients. Additionally, you kept us informed about the results of the insurance policy without showing any signs of fatigue. Ultimately, we are extremely satisfied with the valuable service you provided. Once again, thank you for your exceptional and efficient support in helping us find the right policy.
Regards,
Ratna & Arun

19 May 2026
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Reply from LetsGoCover

Thank you so much for the great review! We’re glad you were happy with our service.

Rated 5 out of 5 stars

Jake was most accommodating and very…

Jake was most accommodating and very approachable, not pushy and a total peoples person, i have a very agreeable policy. Jake was most agreeable, and also likes his cars which is also a bonus. Thank you Jake G, you are worth your weight in gold.

6 May 2026
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Reply from LetsGoCover

Thank you so much for the great review! We’re glad you were happy with our service.

Rated 5 out of 5 stars

Maxi

Maxi, you did a good job with me by advising me adequately and also given me all available choices I could make considering my circumstances. I appreciate that you take me through and I am well pleased with you.
Thank you 🙏.

15 May 2026
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Reply from LetsGoCover

Thank you for choosing our services and writing such a positive review.

Rated 5 out of 5 stars

Amazing customer service

Spoke to Matthew who was just super his personality was infectious and his will to help find me the and suitable cover was his priority putting me first what a credit to your company Go Cover

15 May 2026
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Reply from LetsGoCover

We’re glad to hear that you’ve been happy with our work, and we look forward to continuing to deliver value and results in the future.

Rated 5 out of 5 stars

Liam was fantastic from start to finish…

Liam was fantastic from start to finish , knowledgeable, polite , friendly with a wealth of experience. I will be recommending him to family and friends . He is a true asset to your company

13 May 2026
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Reply from LetsGoCover

Thank you for choosing our services and writing such a positive review.

Rated 5 out of 5 stars

Matthew my adviser

Matthew my adviser, was incredibly helpful and friendly. He made me feel confident that I was making the correct choices, but without advising me what to do. I know that if I have any questions in the future, I can contact him with confidence that I will be listened to. I wish all service adviser in other companies were as good as Matthew. 5 stars out of five from me.

12 May 2026
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Reply from LetsGoCover

Thank you for choosing our services and writing such a positive review.

Rated 5 out of 5 stars

Reece helped me all throughout my…

Reece helped me all throughout my concerns and educated me a lot with regards of what life insurance all about and what's the best for my circumstances! He is brilliant and very patient, he knows his craft, Intelligent man and I'm very pleased he is that one that I got to help me get the best insurance that suits me and my interest! Thank you Recee and all the best to you and lesgocover! Xxxxx

11 May 2026
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Reply from LetsGoCover

Thank you for your feedback, Krista! We’re so happy to hear that you were satisfied with our services.

Rated 5 out of 5 stars

Reassuringly straightforward and simple…

Reassuringly straightforward and simple process to change a Life Cover.
Excellent service all round, Philip Henderson understood my needs and wishes perfectly.

5 May 2026
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Reply from LetsGoCover

Thank you for your kind words and endorsement, we’re happy to hear that you’ve found our team’s work to be valuable.

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