Letsbox.it Reviews 

Absolutely appalling customer service. I shipped a large package to Colombia containing merchandise worth approximately $1,500, and Letbox It lost it.

On September 27, they acknowledged the loss and promised to provide an answer within eight days. Weeks later, I still have no resolution.

I have called twice, and both times they apologized and promised to get back to me, but never did. They even offered me $100, which I refused because I wanted them to actually resolve the problem.

Since then, I've sent numerous messages asking for updates, and they have completely ignored me.

Not only have they failed to resolve the loss or provide appropriate compensation, but they have also stopped communicating altogether.

Losing a customer's shipment is serious enough, but treating them with such disregard afterward is absolutely disgraceful. Completely unprofessional and unacceptable.

Extremely disappointing service. One month later, my package still hasn’t left the United States.

Let’s Box It is not cheap, and the service I have received is completely unacceptable. They have failed to meet every timeline provided to me. To make matters worse, the information on their website contradicts what their representatives tell me through WhatsApp.

I handed over my package a month ago, and it still hasn’t left the country. Their explanation is that it keeps getting bounced around within the airline’s system. They keep assigning different tracking numbers, but none of this results in any actual progress toward delivery.

As a paying customer, I expect accurate information, reliable delivery estimates, and accountability. Instead, I have received conflicting explanations, missed deadlines, and no resolution.

An utterly unprofessional experience. Based on how my shipment has been handled, I cannot recommend this company.

They said that will take 7 to 12 days for the shipping to arrive at their destination, I send a box on September 14 and still not arrive at the destination. And the customer services is terrible, they just tell you lies. I don't recommend to use this company to send anything.

2 minutes ago
New
Sent 3 boxes to Colombia. First one arrived completely crushed and I was missing a shoe. Second box was replaced (probably due to their damage), i was charged $10 extra dollars for 3 extra pounds (likely due to them using a bigger box than my original). Third box is delayed. Yes, it is cheap to send items with them, but they are not the only option!

It's a pirate shipping company with fake warehouses that makes packages disappear. My package was hijacked and they demanded money for delivery. It took two weeks longer than promised. Never use this company.