Le Tanneur Reviews 8,007

On a recent trip to Paris visiting the Le Tanneur shop was my top priority. The staff was fabulous and I left with the Juliette in Navy. I saw the summer sale was happening the same week. Although I didn't need another bag I bought another one! I am so impressed by the craftsmanship and quality. I will be a lifelong customer

Thank you, for the beautiful Emilie leather bag, with such high quality and came very well packaged. Highly recommend this brand, amazing experience.

The website was easy to navigate and I love my new wallet.

Excellent in every way!! A beautiful, well made, quality product, and amazingly fast delivery!!! I could not ask for anything more.

My order arrived very quickly. The packaging, especially the tissue paper, is very cute. The bag was as beautiful as I expected.

I have 3 handbags from this brand. Two od them are great and I love them. However the one has already many many scratches after 3 months as the leather is super smooth.

Missing bag
I finally splurged on a Le Tanneur I've been wanting forever. When I got the bag I noticed there was a black splotch on the handle. Le Tanneur CS asked me to try and erase it. I did, sent a video, and they told me that I should return the bag for a refund at which time I could order a replacement. Within the week I dropped the package off at a DHL pickup location, just in time for them to go on strike. With no confirmation of drop-off, Le Tanneur has let me know that I am not only out the bag, but I am out the money as there's nothing they can do. The drop-off location as told me there's no confirmation they can give. DHL has said that the tracking information can't be found. I guess I'm just out 800CAD? Very upset. I would have settled for a discount but was told to return the full bag, and now I'm out the bag and my money.

* please note I also submitted a similar negative review for DHL. I understand that this isn't fully Le Tanneur's fault but it isn't mine either, and to go completely incommunicado for weeks is not helpful customer service.

I made the mistake to order a bag from this brand (it was my first time), and when I received it I noticed several issues with the bag, such as scratches on the patent leather, evident dark spots and even dots of mold (very noticeable, since the bag is white).
On the next day (19th of June), I took pictures of the bag and sent them explaining what happened.
Since that date, I sent 3 emails WITH NO RESPONSE. The bag is in the original box since I received it and I am waiting for a reply.
This type of treatment is complety unacceptable of an internacional brand and now I deeply regret spending so much money on a brand new white bag that was sent with mold (that I cannot clean because it is bellow the patent).
Having this in consideration, I advise any possible future customers to NOT BUY FROM THIS BRAND.

I love this brand! Every piece I own is just wonderful craftsmanship. Beautiful leather, spacious interior and many pockets within the bag or wallets for storage needs. I love their wallets especially because they are carefully and thoughtfully designed and crafted to give plenty of space in small or large size. I have been pleased with all the pieces I own from this brand and will cherish them on many events, occasions or outings to come. These are capsules pieces you must have in your wardrobe for many years to come and of use. I have been consciously purchasing pieces that fits my wardrobe and my style.

The shipping, packaging compartment, and the size of the bag is awesome. The only part is there are visible mark on the front. The seller is great in granting the refund, however as the shipping fee back to seller is to be bare by myself, which is like €120, which is too much. I can't pay extra (purchase shipping and return shipping fee) for nothing. I have no choice but keep the defaulted bag.

Excellent experience with my first purchase. The delivery was fast. The bag was beautiful and exquisitely done. The craftsmanship was excellent and the leather very soft.

I am ordering another bag soon. :)

Great products with quick delivery even to EU countries. Very much recommended.

Everything was perfect. Quick delivery and nice bag. Very good quality.

Beatiful bag, quick shipping, and very friendly customer service

Excellent productos! I love the quality.

Seamless online shopping and ordering process. The bag is beautiful - excellent quality leather and craftsmanship. I would buy from them again.

Excellent service and fast delivery. Bag is beautiful and exactly what I've been looking for

Excellent service. Very speedy shipping. Free returns.