Le Tanneur Reviews 8,007

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I loved my experience buying this bag from this website. The quality of the bag, the way it arrived, the packaging, and the fact that it arrived right on time were all amazing. Everything about the e... See more

Rated 5 out of 5 stars

As a USA customer, I have been supremely impressed with the shipping time on every single item I have ordered. The communication and shipping status was outstanding and informative. Easy ordering h... See more

Rated 5 out of 5 stars

I purchased a beautiful bag from Le Tanneur. The quality of the bag far exceeds the price. This will not be my only purchase from Le Tanneur.

Rated 5 out of 5 stars

I ordered a Madeleine bag from Le Tanneur, after having researched extensively, and the bag is indeed scrumptious. Gorgeous leather, beautiful design and exquisite details. The shopping experience was... See more

Company details

  1. Luggage Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Fashion Accessories Store
  5. Handbags Shop
  6. Leather Goods Supplier

About Le Tanneur

Written by the company

Depuis 1898, Le Tanneur imagine, dessine et fabrique des sacs et des accessoires nobles et essentiels qui traversent le temps, sans prendre une ride.

À toutes les femmes et les hommes revendiquant une allure intemporelle, Le Tanneur propose une large collection de maroquinerie à porter au quotidien et aimer toute une vie.

Written by the company

Master leather artisan since 1898

French Savoir-faire since 1898

French Savoir-faire since 1898

Maître-Maroquinier since 1898

Since 1898, we have been dreaming up, designing, and crafting premium and essential bags and accessories that have stood the test of the years with their truly timeless design.

The story of Le Tanneur begins right in the middle of an optimistic and carefree Belle Époque (late 1800s). From its very beginnings, it has been inspired by the French style of living and has always remained true to its founding principles and primary ambition:

"Embodying French elegance and passing down our love of well-crafted materials and fine leatherwork."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

The product that was shipped was…

The product that was shipped was completely different from the photos on the website, and the customer service explanation was ridiculous! I wish I could attach photos here.

9 September 2025
Le Tanneur logo

Reply from Le Tanneur

Dear Monika,

Thank you for your review of your experience at La Maison Le Tanneur.

We regret to inform you of this exceptional situation and apologize for the inconvenience caused, which is not representative of our beautiful Maison.

To this end, we have contacted our customer service department to take stock of the situation.

They have confirmed that they have responded appropriately to your situation.

We hope that this inconvenience has not tarnished your interest in our fine products.

We wish you an excellent day and hope to see you soon on our website and in our network of Le Tanneur boutiques.

Kindest regards,
Le Tanneur team

Rated 5 out of 5 stars

Quality, classy handbag

LOVE my new medium Ella crossbody bag!!! This was my first purchase from the brand, and I was blown away by the high quality of the materials, design, and craftsmanship. It's both a beautiful everyday bag and super functional, with lots of pockets and two straps so it can be worn as a shoulder bag or crossbody. Also love the understated company branding instead of a loud logo. Will definitely be a long-term customer.

28 August 2025
Rated 1 out of 5 stars

Missing bag and no response! Stay away

Have the same missing bag issue lots of people seem to have, not only have they taken my money and not provided the bag they have now stopped responding.
Such appalling services for a high end brand.
Following one of the other comments where you can lodge a formal complaint.

It has now been over 6 months and still can’t get any form of response after the claim to have sent another bag, which surprise surprise didn’t arrive

8 December 2024
Unprompted review
Le Tanneur logo

Reply from Le Tanneur

Dear Rachel,

Thank you for your feedback regarding your purchase at La Maison Le Tanneur.

We are very surprised by the situation you have encountered.

After extensive research, we have been unable to find the slightest trace of an order in your name, or even any communication with our customer service department.

In order to provide you with a suitable solution, please contact our customer service department at service-client@letanneuretcie.com, enclosing your order number and e-mail exchanges.

They will be happy to deal with your request with the utmost care in order to clarify the situation.

We hope that this situation has not tarnished your interest in our beautiful products.

In the meantime, we wish you an excellent day and look forward to hearing from you.

Kindest regards,
Le Tanneur team

Rated 3 out of 5 stars

The bag is gorgeous but

The bag is gorgeous but
A- the card inside shows it's made in Asia somewhere, not in france
B- it was shipped from France, i got it in 3 days but my ahopping experience wasn't great. I wrote them on August 17, it's sept 28 and I'm still waiting for a reply.
I had more expectations and I'm not sure I'll buy the accessories i wanted next.

28 August 2025
Unprompted review
Le Tanneur logo

Reply from Le Tanneur

Dear,

We are delighted to hear that you are completely satisfied with your bag. However, we are surprised to learn that your purchasing experience did not live up to your expectations.

Our products are made by our master leatherworkers in different workshops according to their expertise. Some items are still made in France, and others, like the one you received, in Asia, in partner workshops that have been rigorously selected and trained in our leatherworking know-how for over 40 years.

Concerning your unanswered message, we apologize for this unusual delay, which in no way reflects the quality standards of our House. Please do not hesitate to write to us again at service-client@letanneuretcie.com. Our team will be delighted to reply as soon as possible.

We hope that this situation has not affected your interest in our collections.

In the meantime, we wish you an excellent day and look forward to hearing from you.

Kindest regards,
Le Tanneur team

Rated 5 out of 5 stars

Love their tote bags

We purchased a tote bag several years ago at Le Tanneur's flagship store in Paris. My wife has been using it daily and it's held up well. The leather is still fine and soft. She's now a big fan and we just ordered another tote online. Overall, we are very happy with the quality and price.

11 August 2025
Rated 5 out of 5 stars

Beautiful and expertly crafted

Beautiful and expertly crafted. The colors are rich and the leather soft. The style is contemporary and elegant. I love my bags. Shipping was extremely fast and no issues with customs.

7 August 2025
Rated 5 out of 5 stars

Excellent Quality and Craftsmanship

Easy to navigate website. Ordering was easy. No hidden fees especially with duties and taxes with my being in the USA.

Overall, the excellence in quality is what stood out to me the most. Having received my item, I was pleasantly surprised at the craftsmanship of the wallet that was way above my expectations.

I am so impressed by the quality that I am now considering purchasing a bag, once I narrow down which style and color I want.

4 August 2025
Rated 5 out of 5 stars

I love my new bag

I love my new bag! It's exactly what I wanted, and delivery was so fast. I bought my first Le Tanneur bag in 1980 when I was studying in Paris and I still have it. Quality products, that's for sure!

23 July 2025

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