Let Right Properties ltd Reviews 91

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Worst property management people I have ever seen. From false “damage acquisitions” to repetitive mental harassment for little things, even when you are not at fault. NEVER EVER STAY HERE. They should... See more

Rated 5 out of 5 stars

We've used Let Right Properties for over 10 years fully managing a number of our properties and also to conduct tenant finds for us. We've always had a great relationship with all the staff in the off... See more

Rated 5 out of 5 stars

Josh and Jennifer were so helpful. Kept us up to date with developments and could contact them anytime. Always returned our calls answered our queries. We had a few estate agents to the house and se... See more

Rated 5 out of 5 stars

Just wanted to say a huge thank you to Josh at Sell Right for steering us through a very prolonged probate sale and helping us manage the many queries which were raised in the process. Josh couldn’t... See more

Company details

  1. Real Estate Agents

Information provided by various external sources

Let Right Properties Ltd are a leading letting & estate agent based in Pontypridd, South Wales. The company has two trading names of Let Right & Sell Right. Our portfolio boasts a varied selection of properties, ranging from compact city flats, to leafy detached properties. We are a friendly team who deal on a personal level, successfully bringing together landlords and tenants providing high levels of customer care, with a totally professional service. We’re members of NALS, Safeagent, The Property Ombudsman, Mydeposits and the Tenancy Deposit Scheme – a sure sign that you’re dealing with a reputable and respected agent. In 2014 let right properties ltd expanded their business in the estate agency market and opening Sell Right Estate Agency this bringing a new challenge to everyone involved within the company and offering sellers and purchasers a new and fresh approach to selling and buying properties within Pontypridd and surrounding areas.


Contact info

3.8

Great

TrustScore 4 out of 5

91 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Criminal scumbags

Criminal scumbags.
Didn't issue a boiler safety certificate for 8 years straight.
Don't so inspections.
Casually break into your property with no legal 24 hour notice.
Here's the good news.
Allowed a dog owner to rent next to an allergic immuno-comprimised person through sheer negligence even though no pets were allowed in the property. This caused hospitalisations and almost death.
Transferred a smaller amount of the original deposit paid to a new agent.
Currently going through legal investigations with a view to arrests been made and hopefully Company closure.
Horrible for both Landlords and tenants. Landlords getting zero management for the paid fees and tenants, particularly those with minimum legal knowledge will get abused and lives will be put under threat.

2 March 2024
Unprompted review
Let Right Properties ltd logo

Reply from Let Right Properties ltd

We believe this review is not of our company and the person might got companies mixed up. We note their reference as LS7 3JX, however we do not operate properties in that area or postcode. What we have found though that there is a company that offer the services in that area/postcode called RIGHT LET LEEDS and not let right properties ltd on what our company is.

We are not affiliated with RIGHT LET LEEDS and information contained within the review is not true for our company and we believe this should not be published on this page

***THIS HAS BEEN REPORT TO TRUSTPILOT***

Rated 1 out of 5 stars

Student Experience

During my time at University I stayed in private student accommodation - the letting agency were not amicable most of the time, I was treated horribly by one of the directors of the letting agency. I have a diagnosis of Autism and I was treated differently because of this, they did not like the fact that I had a disability and they used this to discriminate me against me - Students At the University of south wales, do not use Let Right Properties because they are intimidating, at times they can be aggressive and abusive. Upon moving out I had to make a formal complaint, which also got sent to Welsh Goverment and the Local Authority in the area - this letting agency do not like students who have additional needs. Students who are looking for private student accommodation do not use Let Right Properties LTD, they will not treat you with respect.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

5* service from Josh & Ben

5* service from Josh & Ben, both on the sale of my home and the purchase of another property purchased from them!
Professional, efficient, great communication and credible individuals and business. I would highly recommend! Thank you 😊👍

13 December 2023
Unprompted review
Rated 5 out of 5 stars

A great letting and estate agency!

We've used Let Right Properties for over 10 years fully managing a number of our properties and also to conduct tenant finds for us. We've always had a great relationship with all the staff in the office and always available to assist us in any way possible. We also can't fault the team in Sell Right, assisted us in selling properties in the past very quickly. Would highly recommend!

31 August 2023
Unprompted review
Rated 1 out of 5 stars

Infantile

Infantile, overbearing, bullying, parsimonious and pathetic...sums them up really.

12 August 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT RENT AS A STUDENT

DO NOT RENT AS A STUDENT.
Terrible customer service, are nice about things until there is an issue with your property and then they don't want to know and will blame you for it and won't do anything to fix it. Sign their texts to tenants with "Thnx" and are blunt on the phone.
I have had issues with this company for the last year and would never recommend renting from them ever again unless you like a mouldy house, random viewings without notice and rude service.

1 July 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT RENT FROM THESE ABSOLUTE MORONS

DO NOT RENT FROM THESE ABSOLUTE MORONS. if you don't mind mould problems that letright will try and blame you for or unprofessional email responses formulated by illiterate toddlers, and the organisational skills of the administration team responsible for the cladding of grenfall Tower, then let right are perfect. Don't waste your money and mental health on this absolute dumpster fire of a "company" and choose literally anyone else. I would sooner rent a room in auschwitz than choose to live in one of let rights properties again.

1 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Highly recommend Josh Phillips and the rest of the team at Sell Right. Without them keeping everybody informed and updated our purchase would probably have fallen through. I would not hesitate to use them again and recommend them to family and friends.

13 June 2022
Unprompted review
Rated 5 out of 5 stars

Big thanks to Josh at Let Right

Big thanks to Josh at Let Right and the team for selling my property in Pontypridd recently. Josh worked very hard on the sale and keep me informed and up to date at every step of the way. What can be a stressful time was made much easier due to the professionalism and support of Josh. I highly recommend Josh to get the job done.

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Many Thanks from The Rice Family

Just wanted to say a huge thank you to Josh at Sell Right for steering us through a very prolonged probate sale and helping us manage the many queries which were raised in the process. Josh couldn’t have been more helpful and if we ever need an estate agent in the future we would always use Sell Right. Thanks again Josh and also thanks to Jennifer and the rest of the team.

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We dealt with Josh in Sellright Treforest.
We had 3 houses up for sale with him.
All 3 houses sold straight away on the day of viewing.
Sellright fees were the most reasonable that we found.

The service provided was efficient and quick.

There was regular communication every step of the process I didn’t have to chase them up at any point. This I found to be very good.

I will definitely be recommending Sellright to friends and family and will be using them again myself if I need to sell or buy a house.

They could not have been any better if they tried. 10/10 for everything.

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Let Right recently sold my house

Let Right recently sold my house, they were the least expensive of the three estate agents I had quotes off, they have been excellent throughout the whole process. Jennifer and Josh have both been really helpful and always answered my calls promptly, nothing was too much trouble and were always polite and helpful

9 January 2022
Unprompted review
Rated 5 out of 5 stars

Thank you!

I was so nervous about the whole process of selling my home and buying something else. Josh and Jennifer have honestly been brilliant. They took fantastic photos and arranged lots of viewings. My house sold for the asking price in 5 days! Their communication is fantastic and they really helped me through the whole process. I’m recommending them to everyone looking to sell now! Thank you so much for helping us buy our forever home.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

Professional at all times

Professional at all times, so supportive with buying our first home. I can’t thank Josh and Jennifer enough for all the help and support they gave us. It’s been a rollercoaster of a ride buying our first home, but those two were so supportive and guided us the whole time.

Sell right is lucky to have you both. Caring and committed to their jobs, not many people in the world like them!

Once again,

Thank you for finding us our perfect first home!

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Great price and service

Best price we could find.
Our house sold within a week, photos were great.
Sell right were always easy to contact, they helped us liase with the buyer when solicitors were dragging their feet.
Would recommend.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

What a great estate agent

I recently used Sell Right Estate Agents to sell my rental property in Treforest. I received an excellent service from Josh, Jennifer and the team. They are all very professional and great communicators. They always provided prompt replies to any queries I had. I really cannot fault the service. They are a team of people who actually take pride in a job well done. Well done.

21 September 2021
Unprompted review
Rated 5 out of 5 stars

Easy process with great communication

Jennifer and Josh were great from start to finish. They made the purchase less stressful and managed all parties to progress the sale. We had to deal with tricky solicitors and they kept me updated throughout. Would highly recommend, will be renting my property with them next as I know Sell Right and Let Right can be trusted

21 September 2021
Unprompted review

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