LESTRANGE Reviews 

827
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfortable fit of the clothing, noting that these versatile garments are wonderfully well-made and stylish for everyday wear. People also appreciate the incredibly helpful staff, complimentary alterations, and prompt customer support when shopping both online and in the physical stores. Some reviewers were not happy with occasional order mix-ups, experiencing difficulties getting timely resolutions for missing items or unexpected manufacturing defects. A few consumers additionally mentioned frustrating communication delays with customer service representatives when trying to resolve delivery errors or quality issues.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, comfort, and... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent craftsmanship and timeless style of... See more

Service

People report positive experiences with service, highlighting helpful and kind staff both in-store and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and excellent... See more

Value for money

Consumers find value for money to be quite positive, reporting that the quality to price ratio is very high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. Quality of the trousers is fantastic. Slight stretchy material. Very comfortable and great fit. I am 6ft, normal build with a 34 waist, so bought the large size after using the siz... See more

Rated 5 out of 5 stars

Great customer service, amazing quality and real excellent product. Purchased the merino half zip and am really pleased with the fit, the quality and the service received when purchasing. Lestrang... See more

Rated 5 out of 5 stars

The customer service was prompt and excellent, they responded very quickly. Their products are of the utmost in quality, they aren't cheap, but also not exorbitantly expensive either. I think the valu... See more

Rated 5 out of 5 stars

Jeanie in the KX shop is a treasure! Great product knowledge, can do attitude in a quiet way, remembered me when I came back to the shop and has a lovely easy manner about her. Great products, happy c... See more


4.3

Excellent

TrustScore 4.5 out of 5

827 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(827)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Male capsular wardrobe experts!

As what I would consider now being a regular customer this company and brand keep improving and evolving. Great to have a male focused brand that delivers an excellent product for a male capsular wardrobe. As an older guy who avoids most clothing brands due to considering age appropriate dressing this brand deliver an ultra modern look for all ages and accommodates a larger frame comfortably too! Range fabrics and customer service are 5 star plus all the way.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Long term fan!

Been shopping here for a while, love the quality of the clothes and they last for a long time.

The quality of materials and options across the range really stand out!

14 July 2025
Unprompted review
Rated 4 out of 5 stars

Almost perfect

Problem with “next day delivery” & “try before you buy” but customer service dealt with it well. The trousers themselves are the most comfortable fitting trousers I have ever bought. Top quality. The addition of a belt loop or something I could clip my security pass to would make them perfect.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Classic design and first class quality

Excellent quality and stylish trousers that have very quickly become a wardrobe staple, both for work and casual wear.

Visited the store in Seven Dials (London) and found the staff to be friendly and helpful, and was overall impressed with the whole experience. Will be purchasing again!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality garment.

Arrived quickly after order. High quality and good fit at a reasonable price. First order and I am impressed. Will be ordering more in the future.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer service! Only use if you are 100% certain you might not need to return any items!

After returning an item four months ago, (plus 4 unanswered emails later) I'm still waiting for a refund for £90 (or even a reply). Awful customer service, and as mentioned on other reviews, no way of contacting their customer service apart from sending an email, which just get ignored!

Compared to the customer service from other similar companies in this space, Lestrange are so far behind. Their clothes are of a nice quality, but I can't see how they are going to be successful if this is how they treat their customers. So annoying and frustrating!

13 July 2025
Unprompted review
LESTRANGE logo

Reply from LESTRANGE

Hi Paul,

I just read your Trustpilot review and wanted to reach out personally. I’m really sorry to hear about your experience.

We process refunds within 5–7 working days of receiving a return, and our customer service team responds to all emails within 12 hours. So clearly something has gone wrong here.

I’d really like to resolve this for you as soon as possible. Would you mind replying to this email with your order number and any other details you have? I’ll make sure it gets sorted right away. tomhorne@lestrangelondon.com

Thanks,
Tom
Co-founder
LESTRANGE

Rated 5 out of 5 stars

Came across Lestrange in 7 Dials

Came across Lestrange in 7 Dials, Covent Garden for the first time recently. Fell in love with a shirt (the riviera) in the window when passing, went in to try it on, fitted perfectly, loved the colour and classic styling so a ‘must have’ purchase. Customer service was perfect, minimal fuss, helpful and positive. The brand have strong ethics and that resonated too.

18 June 2025
Unprompted review

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