Horrific Online Customer Treatment
Horrific treatment during return follow up. The person handling the message service was not helpful enough whatsoever, stated the email to reach me was incorrect, and made me feel like a burden. If my email was incorrect and I messaged earlier, perhaps you could at least say we know how important this is first thing and make someone feel helped and not a burden? When I was transferred to the same online person by phone, she did not say she was sorry for the frustration. Instead, she only stated in her defense how she was just trying to do this, that, and the other. That is not what to do. She needed to show empathy, not defensiveness about how great she is. Why would I want to ever deal with a company that treats me like this? The owner, who texted me, had the audacity to say to me first thing - who she has never met - to take a big breath. I don't need to be told how to feel with my displeasure with my experience. I am not her child, not her friend she knows, not her family member or employee, and have never met her. That is not how to handle a grown adult who is a veteran online shopper. Horrible experience that shows a real problem in their online staff and lack of understanding in how to interact correctly.
