Lesara Reviews 47

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I placed an order on 06.02.19 the estimated delivery was 11.02/18.02 19 as it had not arrived I emailed Lesara who altered the status of my order to shipped, but when I tried to check the tracking num... See more

Rated 5 out of 5 stars

Ordered a pair of fitness boots, they arrived within the stated delivery time of I think was 3-7 days, they are fantastic! Very comfortable! I wouldn’t hesitate to order from Lesara again or to recom... See more

Company replied

Rated 5 out of 5 stars

Beautiful Knife Set Ordered a knife set from them because we don't seem to have things like this is England, the product is fantastic colour, style, workmanship and the customer service brilliant... See more

Company replied

Rated 5 out of 5 stars

These sandals arrived & were worn on the hottest day of the year (so far), never known a new pair of shoes not to rub or hurt my feet in such hot weather! So comfortable, already bought boots & traine... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Founded in Berlin in 2013, Lesara, a pioneer in Agile Retail, is an international fashion & lifestyle online store. At Lesara, we take online retail to the next level by using in-house expertise to identify and analyse emerging trends. Thanks to an integrated supply chain, our customers across Europe can access latest trends faster and at unbeatable prices. They can choose from a diverse selection of daily new products. We promise our customers an inspiring online shopping experience with first-class customer service, safe & easy payment methods, quick deliveries and top quality products at the best price!


Contact info

4.1

Great

TrustScore 4 out of 5

47 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Ordered a lovely star jumper from you

Ordered a lovely star jumper from you . However it was very generous in size I just wanted to swap it for smaller size . This is not an easy process as I have to send it back and reorder a new one which means more postage to be paid by me.
Wish You could find an easier way.
Many thanks
Donna xx

4 November 2017
Unprompted review
Lesara logo

Reply from Lesara

Hello,

Please accept our genuine apologies for the inconvenience. Please contact us at service@lesara.com - we will be happy to assist you further!

Best regards,

Annie from Lesara

Rated 5 out of 5 stars

Very good value for money

Very good value for money. Delivery quick also.
Bought a few things, was sceptical at the beginning because of the very reasonable prices. No need to worry. Will be looking out for more if your value for money items.

3 November 2017
Unprompted review
Lesara logo

Reply from Lesara

Thanks for your review! We hope to see you shopping with us again in future!

Best regards,

Annie from Lesara

Rated 1 out of 5 stars

I ordered a dress from them fairly …

I ordered a dress from them fairly recently, it was far too small so I returned it by my Hermes courier. Have had no response from the firm at all about a refund, I then sent them an email to the customer service and have still had no reply,
Joy Bell.

27 October 2017
Unprompted review
Rated 5 out of 5 stars

I will order again reasonable prices …

I will order again reasonable prices came when it said`got a email when my order is coming very happy,looking on their site to order more stufff before xmas

25 October 2017
Unprompted review
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Reply from Lesara

We’re really pleased to hear that! Thanks for your review!

Best regards,

Annie from Lesara

Rated 5 out of 5 stars

Foot heaven

Great prices and fast delivery. So pleased with the comfort of the trainers I ordered another pair plus a pairs of sandals and a pair for my Daughter in Law for Christmas

7 October 2017
Unprompted review
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Reply from Lesara

Thank you very much for your kind words. We greatly appreciate your positive review!

Best regards,

Annie from Lesara

Rated 4 out of 5 stars

Good products .reasonable price .only …

Good products .reasonable price .only issue was with lack of information regarding delivery no tracking information makes it frustrating .

24 September 2017
Unprompted review
Lesara logo

Reply from Lesara

Hi Cerina,

Thank you for taking the time to review us! We are glad to hear you are happy with our products. Regarding tracking information, our customers should always receive a tracking link to their email once the parcel reaches the destination country. We are sorry if this did not occur in your case. We will look into this to ensure you are always provided with the appropriate tracking information in future.


Best Wishes

Annie

Lesara Customer Care

Rated 5 out of 5 stars

Very pleased with the products that I …

Very pleased with the products that I have ordered, and timescale in which I've
received my order in.

21 September 2017
Unprompted review
Lesara logo

Reply from Lesara

We aim to please! Thank you very much for your feedback!

Best regards,

Annie from Lesara

Rated 5 out of 5 stars

Lovely sandals

Sandals arrived ,very happy with the fit and style,very comfortable.

14 September 2017
Unprompted review
Lesara logo

Reply from Lesara

We’re really pleased to hear that! Thanks for your review!

Best regards,

Annie from Lesara

Rated 5 out of 5 stars

(Ref 1100102154) Walking on Air Comfort

These sandals arrived & were worn on the hottest day of the year (so far), never known a new pair of shoes not to rub or hurt my feet in such hot weather! So comfortable, already bought boots & trainers, same result. It's highly likely I will not buy my shoes from a high street shop again! 10/10

12 July 2017
Unprompted review
Lesara logo

Reply from Lesara

We greatly appreciate your positive review!

Best regards,

Annie from Lesara

Rated 4 out of 5 stars

Fabulous product (training shoes) …

Fabulous product (training shoes) delivered ahead of time. Website was difficult to navigate as I wanted the price in £s but would only give me €s. Apart from that , highly recommended.

29 June 2017
Unprompted review
Lesara logo

Reply from Lesara

We really appreciate your positive review!

Warm Regards,

Annie from Lesara

Rated 5 out of 5 stars

So comfortable 😃😃

These trainers are so comfortable , I will definitely order some more.

29 June 2017
Unprompted review
Lesara logo

Reply from Lesara

I’m really pleased to hear that! Thanks for your review!

Warm Regards,

Annie from Lesara

Rated 2 out of 5 stars

Not happy with product very flimsy …

Not happy with product very flimsy bathing suit top would not join up as clips sewn on were wrong ones! black mildew spot marks to white tank top of swim suit lower hem of top was not even hemmed and black top was not sewn over either? not impressed for £30 I was annoyed to say the least

29 June 2017
Unprompted review
Lesara logo

Reply from Lesara

Hello,

Thank you for your feedback!

I am very sorry that you were not completely satisfied with the quality of the products you received. Your feedback is valuable and helps us review and improve the quality of our products. Please contact us at service@lesara.com and we will come up with a solution to address your concerns.

Warm Regards,

Annie from Lesara

Rated 5 out of 5 stars

Easy to use

Easy to use and the shoes are very comfy

28 June 2017
Unprompted review
Lesara logo

Reply from Lesara

Thank you very much for your positive feedback!

Warm Regards,

Annie from Lesara

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