Mitsubishi Electric UK Reviews 

My acount manager Bahar Basci is always a pleasure to deal with. She is very polite and gives excellent servce and advice

One2One are always helpful and friendly. Especially Susan Froome, she makes life so much easier.

We have been installing Mitsubishi heat pumps around the south east for many years now and I have to say the technical support is excellent. The units themselves are dependable and quiet. My account manager Susan Froome is always helpful and a pleasure to work with, so they tick all boxes.

Keith Robinson, Smart Sustainable Heating Ltd.

Susan was quick to reply and process my enquiries. A perfect mix professional and friendly - in a tradey matey way!
Missing her already.

Excellent service and support throughout from Susan Froome. Communication has always been clear, helpful and responsive, and it’s been a pleasure working together. I’ve always felt well looked after and any questions or requests have been dealt with quickly and professionally. Highly recommended!

Customer service was great (Natalie) can’t recommend enough!

Dealing with the team is brilliant! Nothing is too much trouble and Nora always finds a solution to whatever problem I through her way!
Katie has been exception leading her team and always on hand to help.
Ricky is an absolute font of knowledge when it comes to Ecodans. You should all be very proud of the service you provide to your installers, we appreciate you very, very much!!

We have been working with Mitsubishi since 2014 when we installed our first ASHP. On the back of this first project we have stayed with Mitsubishi as the product and aftersales are brilliant. Our account manager, Susan Froome is always on hand and will always get the kit on site no matter what challenges we throw at her. A first class company all round.

Having spent some time speaking to wholesalers that frankly don’t understand the products they were selling I got in touch with Mitsubishi directly. I got passed through to Natalie who was an absolute dream. She sorted everything we needed and we have now registered with Mitsubishi to buy direct for our future builds. Without her help we would have most definitely ended up going down a traditional gas boiler route, but her access to technical information and other bits we needed help with put our minds at rest. Amazing work!

Phil was fantastic, very knowledgeable and informative. Our Heatpump was not originally set up correctly and the problem has hopefully been rectified.
Thank you for your support Phil

I have been installing Mitsubishi Ecodan heat pumps for 7 years now and we always get very good technical support from them with any queries or issue.

Always a pleasure to deal with. Staff are great

Very professional staff with excellent product knowledge, always able to answer any questions.

We have been installing Ecodan heat pumps since 2013, and my own personal experiences go back nearly 30 years with their air-conditioning products. I have had a great working relationship with Mitsubishi Electric over time, which includes our one to one account managers, pre-sales , and technical. Our current one to one manager, Susan is exceptionally helpful.

Their equipment is superior when compared to a lot of other brands and we have had very few problems over the years.

If I have one criticism, which I am not going to mark down the five stars, as it isn't necessarily caused by Mitsubishi, is that sometimes their reliance on their Business Partner network for warranty repairs can sometimes be somewhat haphazard.

Impressive customer service from Nathalie who follows up on all enquiries. Mitsubishi working hard to get the trade up to speed with renewables.

Renewed & booked our 3◇ service which was carried out on 30/12. The engineer identified a problem & a part that must be replaced whilst we must keep the heating temperature down to relieve pressure. He advised that he would report issue & we would be contacted soon to book date.
No contact from Mitsubishi so emailed 15/1 - NO RESPONSE.
Called & gave all details 2/2. They contacted the techies. Was advised that they had report but no details on the job & part needed. Was advised that some one eould contact us. NO RESPONSE.
Called 13/2 repeated the whole story, techies contacted & was advised we would be contacted. NO RESPONSE.
Called 20/2 was advised that you are awaiting engineers report (see 2/2?)
regarding what is needed and what the cost is. Was told we would have a response by COB 24/2. NO RESPONSE (Surprised, we weren't)
Called today 6/3. Repeated whole story. Was advised it would be escalated.
I have no issues with the call handlers.
I sincerely look forward to hearing from somebody who understands customer service. Thankyou

Chirs Riley of the training team provided excellent training for our apprentices. He provided a fantastic experience for our heating and plumbing apprentices to become our heat pump engineers of the future. All with the drive to Net Zero being the ethos of both Mitsubishi and Green squirrel energy .

The apprentices are looking forward to the next stage of training at the superb Mitsubishi training centre. Overall the experience with Mitsubishi is excellent and this is why it's our chosen heat pump solution for 2026z

I have a Mitsubishi ASHP, hot water tank and system installed at my property which was installed around July 2023. Generally, we have been very happy with the system. I pay over £300 per annum to have Mitsubishi service the whole system annually. On the first maintenance visit in 2024 they identified a few minor issues with the installation which the original installer resolved without issue. On the second visit in June 2025 no issues were identified and I did not receive any kind of report associated with the visit. In Oct 2025 one of the main pumps (which is covered by the warranty) started making a loud and obvious noise. I contacted Mitsubishi and sent them a video of the issue and they refused to attend unless I paid £309 even though this is under warranty. They claimed this would be refunded if this was a warranty issue. Following the visit on 4th Nov 2025 Mitsubishi claimed that we had 'tampered' with the settings since the maintenance visit(s) and increased the pump speed and partially closed an isolation valve and that this had caused the noise issue and hence it was not a warranty issue. We had no reason to ‘tamper’with any settings, wouldn't know how to do so and had not touched anything within the cupboard which we do not even open regularly.  With their adjustment the noise went away for a couple of days but then returned and I sent another video to Mitsubishi on 11 Nov 2025.
After a lot of chasing, they finally returned to look at this again on 9 Dec 2025. At that visit the engineer said Mitsubishi had reported a number of similar problems with a number of pumps and whilst on the phone to the relevant department they told me Mitsubishi had agreed to replace the pump under warranty. I confirmed this in writing to Mitsubishi on 15 Dec 2025 as I had heard nothing from them to arrange the return visit to replace the pump. After numerous chases I received a report from the 9 Dec visit on 27 Jan 2026 which bore no relation to our problem or the discussion with the engineer. It even referred to a system of a different kW output and a hot water system when our problem was related to the heating system. This report was clearly not ours and a mix up had been made. I immediately made Mitsubishi aware of the issue. Since then I have been chasing for a response regularly but now I get nothing but radio silence. The issue with my pump is not resolved and the annual maintenance visit that I pay for is clearly worth nothing if they then just blame genuine problems with components on the end user by claiming they have altered the settings. I am disgusted with this behaviour and lack of accountability and service. I remain out of pocket for an additional £309 which has not been refunded.

I’ve been working with Jess at Mitsubishi Electric UK for several years now, and I’ve been extremely impressed with the level of account management and support we’ve received.

Jess has been proactive, responsive, and genuinely supportive of our business. Communication is always clear and timely, and any queries or issues are dealt with quickly and professionally. It’s clear she understands both the products and the practical challenges we face as a contractor, which makes a real difference.

Her ongoing support, technical guidance, and willingness to go the extra mile have helped us deliver confidently for our customers. It feels like a true partnership rather than just a supplier relationship.

I wouldn’t hesitate to recommend Mitsubishi Electric UK to other businesses looking for reliable products backed by strong account management and customer support.

I’m a bussiness that started in the heatpump industry in 2021 and I chose Mitsubishi because their strong brand in the heat pump world

Natalie initially the Jess now have been fantastic in helping support our bussiness with Mitsubishi products and training and overall help

Bianca also has been great for technical advise

Us at eco energy experts like to use quality equipment with a good after care service and Mitsubishi provide this to installers and customers

5 stars 🌟 🌟🌟🌟🌟