Leroy Merlin España Reviews 

The worst company to deal with, customer service is dreadful. I emailed 17 days ago about a faulty electric heater I had purchased, I heard nothing and then had to chase them again and they replied say they would get back to me in shortly. Still both after 27 days!!!!. This is the second time I have had to chase customer service, the first time they lost my delivery and I had to keep chasing for my refund even thought it was their fault and they never bothered to refund the costs I uncured for no delivery. I really think they're are totally untrustworthy as Im having to constantly chase them.

Had 2 bathroom fitted told week job . workmanship terrible so many faults. After 6 weeks I am left with no downstairs toilet as it was faulty all I get is someone will be in touch ? Still waiting no door frames waiting 4:weeks for a joiner. Plus leaking shower chipped tile Can not get anyone to answer my emails. And give me a date when this will be finished. Worst thing I did
was go with them.

Purchased a battery drill at christmas. Used twice and the chuck part of it would not open or close. Took it back to where we purchased, Lorca branch (not close to where we live but thought it best to take back to original branch) only to be told it couldn't be exchanged but had to be sent to be fixed and would be back within 2 weeks.....It's now we'll over a month and I have sent emails regarding this and filled out a complaint form but still not received any response.
This is not good enough

Wish I had read these reviews before. Window not delivered and nothing said . Spent a month chasing it to be told it doesn’t exist.

Ordered a kitchen in February 2025 from Leroy Merlin Cartagena.

Initially confirmed 4 weeks to begin.
2 weeks to complete.
Supervisor will attend all the way to monitor progress.

Well. Not 1 of those commitments was kept by Leroy Merlin.

Communication...there is none!

So...here we are in April. 4 weeks tomorrow since work began with no complete kitchen.

No sink.
No hob
No oven
Incomplete cupboards
No tops

I am reduced to "begging"

But no communication.

Now...I am told they -after all this time -don't have an oven or hob for me!!@

You sell these Leroy Merlin. Go look in your warehouse for one to supply.

The kitchen...what there us of it....was left filthy.
I have spent a day cleaning sawdust and dirt out of new cupboards.

Not what one wants or expects from a new kitchen.

Leroy Merlin...stick to selling hardware.
You are not capable of being a kitchen installation professional company.

This has been the worst experience of my life.

Living without axsink and a stove and oven and dishwasher, for months (as no completion date in site) is not funny.

Be warned....this is a company to avoid for a kitchen installation.

No

I bought a product online. THEY FORGOT TO PUT A 25 meter pipe! THIS IS JUST NOT OKAY! THEN THEY TOOK MONEY FROM MY CARD WITHOUT MY PERMISSION! I MEAN NO ONE GAVE THEM PERMISSION, I DIDN'T MAKE A PURCHASE, THEY JUST TOOK MONEY WITHOUT PERMISSION. AM I A BANK OR A CREDITOR OF THIS COMPANY TO TAKE MY MONEY?!??!?!?!? THIS IS CRAZY, IF YOU DO WORK WITH THEM, ONLY WORK THROUGH PAYPAL AND REVERSE THEIR PERMISSION TO TAKE YOUR MONEY OTHERWISE THEY JUST TAKE YOUR MONEY WHENEVER THEY WANT FOR NO REASON. I DEMAND COMPENSATION FOR TAKING MY MONEY! I AM ANGRY AND I CANNOT TOLERATE THIS ATTITUDE TOWARDS CLIENTS.

Betaald voor nieuwe achterdeur en installatie.
Medewerker van Leroy heeft de tegels afgebroken! Vloertegels zijn beschadigd en ik heb nú schimmel in huis !
Leroy meerdere malen klachten gestuurd! Kijk naar hun antwoord:
“Regarding the storage room door, a return is not possible since the door is installed. As for damage to the slabs, on-site finishes are not included in the service. It is normal for tiles to break when removing a door that is embedded with claws in the wall. Therefore, as a commercial gesture, we can place a 7cm mat that will cover part of the damage, although not entirely. We consider the case closed while waiting for you to tell us if you want us to place these mats.”

Ze vinden dit normaal !!! En willen nog een plint plakken er op !!!

Echt ongelofelijk!

I do not recommend this company. I never received my order. Paid around 300 eur for a wooden fence. It was supposed to be delivered a week ago, but nothing came. No one is calling us to let us know what the problem is or when the delivery will be. The helpcenter/call center couldn't be bothered about it, they tell me every time to wait till mañana, wich I did, multiple times now, for a week. Mañana mañana, I am done with it, I will ask my money back today and never order anything again.

This morning I approached the area where you get help with sawing wood. The man there didn't greet me nor greeted me back when I said good morning. When I asked if he could help me cut my pieces of wood he just said NO. I then asked if he could help me cut some screws, once again he just said NO. I asked him if he had any suggestions of where I could get help. He suggested buying the tools to do it myself!!! Luckily one of your other clients suggested I do it myself at the little workstation just the other side of the tills. I cut my wooden pieces and screws myself, which was easy enough.
I just think that the unhappy, unfriendly and un service minded man manning the wood sawing area should have told me this. You, as a company, should not rely on your costumers helping each other.
Unsatisfied customer

I ordered a gas heater and it arrived damaged which I reported within ten minutes of delivery.

The box had a cut in it about 9 inches long which was clearly caused by poor handling.

Driver said nothing of course.

Leroy Merlín replied to my report promptly and said collection exchange would take place. I had supplied a picture.

TWO DAYS LATER I got an email and all they seemed interested in was how they were going to charge the delivery company.

No mention of collection, no mention of replacement. Of course they could be assessing if they can blame me. Customer service in Spain is abysmal.

I will probably get a replacement once the sun is shining.

It’s not my job to aid your claim, just collect it and spend your time on your problems Leroy Merlín.

Don’t waste more of my time with more shoddy service.

Was interested in purchasing LED lighting and approached Jose Enrique In the illumination department.
Jose was knowledgeable, friendly and a total credit to Leroy Merlin.
I purchased immediately having been given his recommendations

Bath was damaged under seetrough plastic foil. You could not see it without removing the plastic. Response leroy merlin in a no compassion voice. “You had to exchange it in 7 days” so they say i had to install it imediately. Here in spain the handyman doesnt come on time. I had a delay for 4 weeks. And that is all the respons i got. it is the worst customer experience i ever had. Do not buy online !!!!!

They had exactly what we were looking for and the staff were so very helpful and friendly

Went to Lorca Leroy Merlins and the staff are marvellous all went out of their way to help, unlike the Cartagena store. Especially Antonio in electrical helping us get the right pipes and fittings for the boiler to be fitted outside. I took a picture of him but don't know how to upload it. I hope Leroys let him know that I think he was brilliant.

I placed an order which was not delivered!! an not getting money back at this point !!! After a lot of communication they said it was with an outside seller on their website. That was not clear at moment of order to me. They refer me now to them. So be aware!!. better not buy at Leroy unless you are sure who is delivering.

We have a long history of disappointment with Leroy Merlin. Today´s: We ordered a fan last night because they said we could collect it today. When we looked again to check the details, the collection date was moved to next week. When I rang to check another model, that says collect in 2 hours, I was told it wasn´t actually available either. These are blatant lies on the website. Our worst experience was when they came to install a new bathroom and they put a hole in the wall and wouldn´t fix it, they also put a clear silicon around the bottom of the shower that filled with mould within a month and had to be replaced. Thankfully we have a Bricomart opened beside it now that is much, much more professional, helpful, and better priced.

I was there today to buy a tile.
I was there for three hours and didn't get the tile.
The last person I saw told me that I would get more information in one minute. I waited for ten and left.

Excellent company, not only are their products of great quality. Their customer service is excellent

The bathroom shower, shower screen, tiles etc that should have been delivered on Monday 20/1/25 still haven’t arrived (they were happy to take my €1400 in December 2024) All I get are meaningless apologies (like they really care)
As I said in my previous review, if you want decent after sales service, DO NOT USE LEROY MERLIN

Waited three days for my order, it never showed up, got an email stating that my address was incorrect, when in fact it was correct, the shipping company also stated that they couldn't contact me, I gave them two phone numbers but never heard back from them! Waiting for a refund now & will never buy from them again!