Deposited & qualified for the 20 spins daily every game that I received the spins for would not load says the IP address is not valid .. every game works apart from the ones where I'm given spins and... See more
Company replied
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See what reviewers are saying
Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day. Highly recommende... See more
Company replied
Very efficient support, they will stay in touch with you on live chat till all is sorted. Very quick easy communication and problem solution. On top of all I mentioned I haven't expirience before suc... See more
Company replied
It’s not the fact that I am unlucky on this site that made me give 2 stars, really I would like to give just 1 star. Leo Vegas has no decent promotions at all! It is always deposit x amount and then... See more
Company replied
Company details
- Online Casino or Bookmaker
- also in
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
Play at LeoVegas Casino anywhere you wish with the latest video slots and classic table games. Blackjack, roulette, baccarat and more, enter to find out more!
Contact info
United Kingdom
- support-gb@leovegas.com
- leovegas.co.uk
You should know
3.6
Average
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Worst casino site ever !!!!
Deposited & qualified for the 20 spins daily every game that I received the spins for would not load says the IP address is not valid .. every game works apart from the ones where I'm given spins and it's not just one day it's been 4 days in a row 4 different games so what does that say... I should be given my deposit money back as this was not fulfilling the offer and false advertising avoid!!!
26 July 2026
Unprompted review
Reply from LeoVegas UK
Hi Kelly,
Thank you for bringing this matter to our attention and for detailing the technical issues you have encountered with your promotional spins.
We can certainly understand the frustration caused when a feature does not work as expected, particularly when it prevents you from enjoying an offer you have qualified for.
We are committed to ensuring our offers are accessible and our platform functions correctly for a fair and enjoyable player experience.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Horrible site
Horrible site , 1000 of spins for a bonus when u get is x30 , and that is for years , im a idiot i keep coming back , stay away from this site , even streamers walk away from this site, and toughs good reviews are from friends of people that own the company , do not get foul
2 July 2026
Unprompted review
Reply from LeoVegas UK
Hello Petru,
We're truly sorry to hear you've had such a consistently negative and frustrating experience, leading to such strong feelings.
We want to assure you that as a UK Gambling Commission licensed company, all our games use certified Random Number Generators (RNGs). This ensures every outcome is completely random and unbiased and cannot be manipulated.
We understand how disheartening a run of losses feels. If you would like us to review your specific game history to provide clarity on your sessions, please contact our Customer Service team.
All the best, LeoVegas
Not for me - much better online slots out there!
It’s not the fact that I am unlucky on this site that made me give 2 stars, really I would like to give just 1 star. Leo Vegas has no decent promotions at all! It is always deposit x amount and then receive 10 free spins and then usually there is a wagering requirement on the win! Also there is no daily free game to play. And it is £10 minimum deposit. As in I usually end up wasting too much money anyway but still I would like the option to only deposit a fiver if I feel like it. Anyway I deleted the app.
25 October 2025
Reply from LeoVegas UK
Dear,
Thank you for your feedback on our promotions, the absence of a daily free game, and the minimum deposit threshold. We recognise your desire for more varied rewards and lower deposit flexibility.
We encourage you to keep an eye on our promotions page for any new offers or changes, and our support team is always available to discuss current options.
Kind Regards,
LeoVegas.
Reply from LeoVegas UK
Hi there,
Thank you for your feedback.
We understand your profound dissatisfaction and regret that your experience has been so negative.
We are committed to investigating what led to such a strong negative impression and making necessary improvements.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The LeoVegas Team
V good welcome bonus
10 April 2026
Reply from LeoVegas UK
Hi Cammy,
Glad you enjoyed the welcome bonus!
We hope you continue to have a great experience with us.
Regards,
LeoVegas Team!
Rubbish,avoid
Rubbish,avoid
I deleted after months of deposits and not a single withdrawal
21 September 2025
Reply from LeoVegas UK
Hi Mustafa,
Thank you for sharing your perspective on your time with us.
It is certainly disheartening to make deposits over a period of time and not have made any withdrawals.
We strive to provide a transparent gaming environment where all outcomes are determined by certified random number generators. Our commitment is to ensure a fair and entertaining platform for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards,
LeoVegas
Reply from LeoVegas UK
Hi there Adela,
That's wonderful to hear! We're absolutely delighted you're very happy with your experience. Thank you for your positive feedback!
Regards
The LeoVegas Team
It's good to make everyone in control…
It's good to make everyone in control of to play
27 April 2026
Reply from LeoVegas UK
Hi there Amit,
That's an incredibly important point, and we completely agree!
Ensuring everyone feels in control of their play is paramount. We are committed to providing tools and resources that empower our players to gamble responsibly, helping them manage their limits and enjoy the experience safely. Thank you for highlighting this key aspect of our service!
Regards
The LeoVegas Team
Reply from LeoVegas UK
Hi there,
Customer experience is paramount in online gaming. We strive to create a seamless, enjoyable, and safe journey for all our players, from sign-up to game play, promotions, and support.
Could you please elaborate on what aspect of customer experience you'd like to discuss or provide feedback on? Your insights are invaluable.
Regards
The BetMGM Team
There's no profit
There's no profit, only losses. This system should serve its customers a bit better; there could be more bonuses.
22 April 2026
Reply from LeoVegas UK
Hello Bedirhan,
We're sorry to hear about your experience. While all our games are fair and outcomes are random, we understand losing can be frustrating. We regularly offer promotions; please check our 'Offers' page. If you're concerned about losses, we strongly recommend using our Safer Gambling tools to help manage your play.
Kind Regards, LeoVegas
So my partner set up an account in…
So my partner set up an account in February and deposited and wagered to get free spins offer and won nothing. So she have carried on playing time to time and although the site is easy to use and have good range of games and enjoy them. She has never got balance above £15 and only a handful of times got in the games bonuses. So checked earlier and since joining deposits are £450 and withdraws £0. The games just don't seem to want to pay. To not have at least 1 nice win in all that time and money put through seems a bit suspicious 🤔
29 April 2026
Unprompted review
Reply from LeoVegas UK
Hello Jamie,
Thank you for sharing your feedback. We understand the frustration regarding the lack of wins and bonuses despite consistent play and deposits.
We want to assure you that all our games operate using a certified Random Number Generator (RNG). This is a strict requirement of our UK Gambling Commission licence and ensures that every single game outcome is completely random and fair, and we have no control over the results.
We're glad she finds the site easy to use and enjoys the game range. We hope her luck turns around soon.
All the best, LeoVegas
Reply from LeoVegas UK
Hi there Sharell,
Thank you for your feedback.
We understand that great choices in games and quick payouts are crucial for a satisfying gaming experience.
We are committed to continuously expanding our game library and ensuring swift processing of your winnings to maintain your satisfaction.
Regards
The LeoVegas Team
Reply from LeoVegas UK
Hi there Sharon,
Thank you for your feedback.
We are absolutely delighted to hear you find our platform easy to use, appreciate our quick withdrawals, and, most importantly, have fun!
We are committed to continuously delivering these high standards to ensure your continued enjoyment.
Regards
The LeoVegas Team
The slots are fair and withdrawal was…
The slots are fair and withdrawal was quick. Welcome bonus was easy to claim.
26 April 2026
Reply from LeoVegas UK
Hi there Gary,
Thank you for your feedback.
We are absolutely delighted to hear you found our slots fair, withdrawals quick, and the welcome bonus easy to claim, as these are crucial elements of a great gaming experience.
We are committed to consistently delivering these high standards and ensuring your continued satisfaction.
Regards
The LeoVegas Team
Signed up
Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day.
Highly recommended…..
26 April 2026
Reply from LeoVegas UK
Hi there Trevor,
Thank you for your fantastic feedback.
We understand how important quick validation, easy deposits, and fast withdrawals are, and we're thrilled you experienced this, especially with your lucky win and prompt payout.
We are committed to consistently delivering such a highly recommended, seamless, and rewarding experience for all our players.
Regards
The LeoVegas Team
Reply from LeoVegas UK
Hi there Andy,
Thank you for your candid feedback regarding our company, rubbish promotions, and worse customer service.
We understand your profound disappointment and frustration when these critical aspects fall short, which is certainly not the experience we aim to provide.
We are committed to thoroughly investigating these issues to improve our promotional offerings and the quality of our customer support.
Regards
The LeoVegas Team
A very good site for the best
18 April 2026
Reply from LeoVegas UK
Hi there Eugenia,
Thank you for your feedback.
We are absolutely delighted to hear you find us 'a very good site for the best', as delivering service excellence is our top priority.
We are committed to continuously upholding this high standard and ensuring your experience remains exceptional.
Regards
The LeoVegas Team
Reply from LeoVegas UK
Hi Oliver,
Thank you for your positive feedback.
We are pleased to hear that you are enjoying the app and our selection of games.
We appreciate you taking the time to share your thoughts.
Kind Regards,
LeoVegas
Rubbish
Rubbish. Keeps taking money from my bank and not applying it to the account. Happened 6 times for 10 each time.
Not good
20 April 2026
Reply from LeoVegas UK
Hi Chanele,
Thank you for making us aware of the issues you have experienced with recent deposit attempts.
We can certainly understand your concern and frustration when funds appear to have been taken from your bank but have not been credited as expected.
We are committed to ensuring all transactions are processed correctly and take reports of payment errors extremely seriously.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Your website is not user friendly
Your website is not user friendly, I don’t like the filters and I don’t feel you can get a full list of games under each provider
21 April 2026
Reply from LeoVegas UK
Hi Elaine,
Thank you for providing detailed feedback on our website's functionality and user experience.
We understand how important it is to be able to find the games you want to play quickly and easily, and we are sorry to hear that our current filters are not meeting your expectations.
We are committed to continually improving our platform's navigation and overall user experience based on customer feedback.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
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