Happened in Leonidas pralines shop…
Happened in Leonidas pralines shop Thessaloniki
When we entered the store, we were not greeted, despite it being the Christmas season, a time in Greece when every greeting is usually accompanied by warm wishes. Fine, the employees were busy with customers, and the management as well.
We take that into consideration. We wait. When a customer leaves, we should have been the next ones. Instead, the manager turns to the man handling orders, without a single word of apology to us, and begins rearranging items on the shelves.
I’m slowly getting the impression that such a well-known brand in the center of Thessaloniki is far from understanding marketing and customer service.
Still, we continue to wait patiently. At that moment, a new customer enters the store and greets as well. Suddenly, a saleswoman becomes attentive and thanks her politely — even addressing her by name. And just like that, the manager also appears and warmly greets the lady.
Oops — so walk-in customers are treated differently! Are you kidding? That was not nice.