LENSMATE 

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Rated 3 out of 5 stars

The delivery was good the packaging was good one item was missing The contact lenses we're poor quality I couldn't get them to stick to my eye,been binned now so not for me The company do what the... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate and to buy. The price is the best especially for annual lenses. Fast cheap delivery and excellent quality

Company replied

Rated 5 out of 5 stars

First time ordering from this company and was pleasantly surprised! Very affordable year long lenses and being UK based meant I got my order quicker than a lot of other lens sites I've used before.... See more

Company replied

Rated 5 out of 5 stars

I placed my order using the 24 hour service. Glad to say my lenses arrived the next day. Very comfortable fit and pleased with the quality.

Company replied

Company details

  1. Contact Lenses Supplier

Written by the company

LENSMATE is a family-run cosmetic contact lenses company, selling a range of coloured contact lenses, ideal for parties, cosplay and events such as Halloween. Whether you're shopping for a photoshoot or night out, fashion contact lenses add a touch of personality to every photograph. All of our cosmetic lenses are fully CE certified and ISO tested so you can be sure they're safe. With fast delivery and 5 star customer service we focus on providing quality products that won't break the bank. Give us a try today.


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All reviews

(157)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived really quickly

Arrived really quickly , with great quality choice and service. The added touch of the sweeties made me smile all round great. i will be using your services again and again :)

2 December 2024
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Reply from LENSMATE

Hello! Thank for for the lovely review, really glad your happy with our lenses and hope we see you again soon! :)

Rated 1 out of 5 stars

The contact lenses hurt my eyes…

The contact lenses hurt my eyes immediately and I had to throw them away after 10 minutes. My eyes hurt for around 48 hours after this.
I have worn cosmetic contact lenses from other companies in the past and managed to keep them in all night so I'm not sure what the difference is with this brand.
EDIT IN RESPONSE TO LENSMATE....

Despite the reply from lensmate about soaking them for a day in advance. There were no instructions stating this and surely the solution the contact lenses are stored in already should be safe to use, the same as usual everyday contact lenses. They arrive in solution and then you put them in your eyes, with clean hands, before applying make up, yadayadayada.
I worked in opticians for over six years so please do not bullshit me about how to wear them.. your contact lenses were awful and overpriced compared to others....end of story.

2 November 2024
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Reply from LENSMATE

Hi Lindsay, really sorry to hear that you found them uncomfortable. Did you soak the lenses before using? We always recommend to soak them in fresh solution for at least a day before wearing for the first time. We have had over 1,000 orders now and very rarely hear of issues with our contact lenses so we’re surprised you did

Rated 2 out of 5 stars

Colour too light

30 October 2024
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Reply from LENSMATE

Hey Saira - sorry to hear you didn't like the colour of the lenses you ordered, but we think it's a little harsh giving us a 1-star review for something that's subjective, as it makes us look bad as a business overall when we provide an excellent service. But in any event, thank you for taking the time to review our company.

Rated 5 out of 5 stars

Super impressed with delivery time and…

Super impressed with delivery time and packaging! Response time with query dealt with efficiently and friendly I formative response. Love the range of colours especially for a party vibe but also do neutral colours if you just fancy a change in daily life. Comfortable to wear once you get the hang of putting them in

2 October 2024
Unprompted review
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Reply from LENSMATE

Thank you so much for the lovely review Sara, we really appreciate your kind words. Enjoy your new lenses!

Rated 5 out of 5 stars

This is the best place EVER to buy…

This is the best place EVER to buy contacts. They always ship super quickly, and I’ve bought multiple times to confirm this, and are packaged super well! They constantly update their website with a range of lenses, and the lenses are always comfortable and well packaged. I’ve never bought from a place so caring before, and I would recommend them above all for lenses!

16 October 2024
Unprompted review
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Reply from LENSMATE

Hi Cristina, wow thank you so much for the lovely review! We take pride in our products and service so it's great that you rate us in this way! Have a fantastic day!!!! Love, Lensmate

Rated 5 out of 5 stars

Quick delivery and exactly as pictured

Quick delivery, the lenses were exactly what I needed and even came with a cute little pack of haribo! Delighted! :D

4 October 2024
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Reply from LENSMATE

Thank you Maureen for the lovely review! We're so pleased to hear that you're pleased with your lenses. Enjoy the sweeties! :)

Rated 5 out of 5 stars

COMFY ,VIBRANT, FAST DELIVERY , cute thank you card and haribo ❤️

Very comfortable lenses once your eyes get used to the larger size :)

I personally got two 14.5 diameter lenses

They look vibrant as heck and make me feel like the gremlin I am inside!

Delivery was also super quick so good for time constraints ✨⭐

3 October 2024
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Reply from LENSMATE

Hey Fari - thanks so much for this wonderful review! We love hearing about people's joy with our lenses. So happy they're bringing out your inner gremlin! hehe :D

Rated 2 out of 5 stars

Great delivery but lenses very poor…

Great delivery but lenses very poor quality

30 September 2024
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Reply from LENSMATE

Thanks for taking the time to leave us a review, Tracey, we're sorry to hear you think the lenses are poor quality - we don't hear that very often at all so feel free to reach out to us via hello@lensmate.co.uk to let us know what the issue was so we can work on improving things. Thank you! :)

Rated 5 out of 5 stars

Great quality eye contacts

Arrived well packaged (with a little pack of Haribos inside!), with much better quality contacts than I expected. They took a while to get in (and I've worn contacts before so it wasn't a case of me not knowing how to put them on) as they didn't seem to stay on my eye - either sticking onto my fingers or sliding out of my eye - but once they were in they looked great, you couldn't even feel that they were there, and the color (yellow Twilight Bella contacts) was fairly bright even on my dark brown eyes. Would definitely recommend this store to others :)

21 September 2024
Unprompted review
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Reply from LENSMATE

Thank you so Much Zak, we're so pleased you enjoyed your shopping experience with us and are pleased with the Twilight Bella lenses - they're such gorgeous lenses! If you get any photos feel free to show them off to us via email or Insta! :)

Rated 5 out of 5 stars

Great experiance

Great experiance, super fast postage Great product would highly reccomend :) thankyou

13 September 2024
Unprompted review
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Reply from LENSMATE

Thank you so much Imogen, we're so pleased you enjoyed your shopping experience with Lensmate. Enjoy your lenses! :)

Rated 5 out of 5 stars

Highly Recommend!

i received my lenses today (white mesh and darth maul sith lord) and they are exactly what i ordered, just as described! dispatch was super prompt, my lenses were very nicely packaged, and the contents personalised. if you want to support a business that goes that extra step beyond to make you feel valued as a customer then i highly recommend ordering from lensmate. i will definitely be using them again as i find they provide the best value for what you get! i can't wait to show off my new lenses this halloween!

14 September 2024
Unprompted review
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Reply from LENSMATE

Thank you so much Mitch, your lovely words mean the world to us, thanks so much for supporting our small family business! Enjoy your lenses and we look forward to serving you again soon.

Rated 5 out of 5 stars

Great service

Great service, good honest company, thanks for the lenses.

4 September 2024
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Reply from LENSMATE

Thanks for the kind review Steve, we really hope you like your lenses and will come back again soon! :)

Rated 5 out of 5 stars

Absolutely delighted

Absolutely delighted with the lenses I purchased. I also loved the hand written note, how lovely in this day and age. Delivery was as promised. Will definitely be using again. Thank you 😊 😁🥰

11 September 2024
Unprompted review
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Reply from LENSMATE

Thanks so much for your kind words, Rose, we're so pleased that you're happy with your lenses! We can't wait to send out more for you in the future! :)

Rated 1 out of 5 stars

Don't buy into this crap

Don't buy into this crap, they put different colors on the website when they send it to you. It's not the same as the one you bought.

3 September 2024
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Reply from LENSMATE

Jessica is just sad because we wouldn't refund her money after she received and used the lenses she chose (and they were correct). Take your self-entitlement elsewhere as we prefer to focus on our happy, genuine customers.

Rated 5 out of 5 stars

Responsive, quick, reliable and kind! 🫶

It was the first time I had ever ordered from this company since I needed lenses really quickly. They were kind enough to upgrade my delivery!! It arrived within 2 days! I am so grateful and would definitely order from them again 🙏🩷

- Rozel

4 September 2024
Unprompted review
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Reply from LENSMATE

Thanks so much for your lovely review Rozel! We hope you really enjoy your new lenses. Have the best time! :)

Rated 5 out of 5 stars

Arrived the next day

Arrived the next day.
This is my first time wearing contacts. It was really tricky to get them in (lack of experience) but they felt soo comfortable once I had mastered getting them in my eyes and not flipping inside out on the tool that I used to insert them with.
Wore them for about 10 hours and removed them easily.

21 August 2024
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Reply from LENSMATE

Thanks so much for the kind review Nicola! We're so pleased to hear of your positive experience wearing our lenses. If you have any photos feel free to send them in for the socials.

Rated 5 out of 5 stars

Look so cool

Look so cool, comfortably wore them for hours, can still see through them just a little foggy but easier to see in darker places

18 August 2024
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Reply from LENSMATE

Thanks so much for the lovely review Cassie, we're so pleased that you're happy with your lenses!

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