Lensesdirect Reviews 22

Ordered contact lenses on 26th March, still haven't arrived. They claim 5 - 10 days delivery timeframe with an ETA if this changes. On March 31st they messaged it would be another 5-10 days yet still got nothing and zero responses when I attempt to contact them. Best avoided if you want anything resembling customer service.

They sent the wrong prescription of my contact lenses. They asked me to send the lenses back and will send me the replacement. 1 Week later still not recived anything and customer service just playing dump game kept sending old tracking number.
I must do legal actions to get my money back.
Beware of this scam

I ordered prescription glasses on 24 January and am still waiting almost two months later. Customer service was terrible — mostly automated AI-style responses with no real support, while my requests for urgency, a refund, and notice that I was moving out of the city were ignored or responded with “thank you for your patience and understanding” everytime.
I’ve had daily headaches without my glasses and the Shop app still shows the order as shipping, yet they claim it was delivered .
Poor service and zero compassion and glasses I paid for.
Rather support local and family owned.

Ordered glasses they didn’t have and I’m still trying to get a refund three weeks later.

Really great items and service thankyou AAA +

I wouldn’t recommend. I’ve bought contact lenses online for many years but never have I received an opened box with a contact lens missing. Shouldn’t have ordered with them.
They also sent it in a padded bag which meant the box looked tattered when it arrived. With other companies the contact lenses are sent in boxes to avoid damage to the box. Quite disappointed with trying this company out.

Lenses arrived in reasonable time with nice long best before dates. Claim was accepted by health fund.

Great service, super competitive pricing, all round top experience, would not go anywhere else.

Check-out process insinuates you can claim a private heatlh refund, you can't.

They list items that are in stock but aren't. Took four days to inform me.

Be careful with this store, can’t claim health fund or just minimum health fund rebate. Their website advertisement seem like they are health fund provider, however when do health fund claim, little or no health fund rebate, caused me 90% out of pocket money compare to other similar store(10% out of pocket) with same level of cover. In addition, don’t trust their 30days guarantee, because they will stop response your email when things happen.

Great customer service. Competitive pricing & fast delivery. Don't bother ordering through another company.

My experience with LensesDirect was excellent! Their customer service was responsive and helpful, ensuring that my order was processed smoothly. The website is user-friendly, making it easy to find the right lenses and complete my purchase. Shipping was fast, and the product arrived in perfect condition. I also appreciated the competitive pricing and the convenience of reordering. Overall, LensesDirect is doing a great job in providing high-quality products with outstanding service. Keep up the great work!

LensesDirect offers an excellent selection of glasses and contact lenses at great prices. The website is easy to navigate, and ordering is simple and hassle-free. Shipping was fast, and the products were exactly as described. Great customer service and quality products—highly recommend! ⭐⭐⭐⭐⭐

Quality lenses, fast service and promo response by the team. Great experience

LensesDirect’s website is super easy to use! Ordering contacts and glasses is quick, and the process is smooth from start to finish. The layout is clear, checkout is hassle-free, and shipping is always on time. Highly recommend!

Regularly order my contact lenses through lenses direct. They are so much cheaper than the big optometrist and love their service. If I could give 10/5 I would. I have recommended so many of my family and friends

ITS A SHAME I CANNOT RATE YOU 1/2 a STAR!.. DO NOT BUY FROM THIS COMPANY!… TOYAL SCAM!!!
I ORDERED CONTACT LENSES ON THE 4 MARCH, HAVEN'T-RECEIVED THEM & PAID ALMOST $300. THEY NO LONGER RESPOND TO ANY OF MY EMAILS!

The whole experience was fantastic, and the product was exactly what I wanted. Will certainly be back for more.

Great company and reliable service. Really impressed by the level of care and customer service.

Well done team!

I've been ordering my contact lenses with them for like 6 months now. Every time, I've gotten them within 2-3 days and the process is smooth. Just got my new glasses too.. Love them. Top quality 👌