I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more
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lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.
Contact info
Gold and Diamond Park, Building No. 3, Ground Floor, Sheikh Zayed Road, Dubai, U.A.E.
- + 971 4 379 1791
- contact@lens.me
- lens.me
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Lens.me is my place to go whenever I…
Lens.me is my place to go whenever I want to buy my lenses.No pone intended I trust Lens.me blindly for the quality of their products, their swift delivery and their proactive customer service.Many thanks
Wonderful service and customer…
Wonderful service and customer support..highly recommend them 😊
They do not respond to your emails
They do not respond to your emails. I had paid $19.99 for express shipment that was supposed to be delivered on October 17th. It never came and said it will come on October 21st. I have yet not seen any updates for the past several days. I have emailed to this company numerous of times but yet they do not return any of the emails. Horrible customer service. If you plan to order contacts order from EZcontacts. They are fast and responsive.
Best regards
Justin N., Ph.D
customer service are very courteous…
customer service are very courteous kind and professional they solved my issue right away.
thank you Sajna & Vinny
Excellent service
Excellent service. I always find quality contact lenses, easy check out ..I received my lenses faster and it was in very good packaged .happy with my shopping
Quick Delivery
Received my order as ordered and in the time stated.
The best contacts!
Quick shipping amazing quality will always choose Solotica from lensme
I really enjoy having a website that offers variety!
I really enjoy having a website that offers non-prescription (and prescription) color lenses. I have wanted to buy them for years. Finally, YOUR SITE has a great selection a vast array of colors and for the most part is affordable for people like me who are on a fixed income. You offer really FAST delivery and they come in packaging that really protects the product!
I have tried a few companies colored…
I have tried a few companies colored contact lenses and if I’m taking all things into consideration these are my favorite. Others that I have tried I don’t wanna say irritated my eyes but I could tell that they were there. These are soooo comfortable I don’t even notice that I have them in. The colors are also very natural and are great for people with darker eyes. I know other companies are cheaper and trust me I’ve tried them and I can honestly say I’ll pay the extra every single time because of the quality. I’ll definitely be a repeat customer!
The worst customer service I’ve ever…
The worst customer service I’ve ever experienced
My lenses have arrived damaged in a wet plastic bag yes plastic bag this is how they shipped it overseas no bubble wrap no box !!!
I’ve been contacting them for days now to send me replacement or refund and they refuse to do anything
Asking me to contact usps and open a case with them!!!
What does a usps have to do with a damaged product that was in multiple transits from Dubai to USA !!!!
I need my money back
Very fast shipping and so far good…
Very fast shipping and so far good quality products. Highly recommended!!
Horrible customer service skills from…
Horrible customer service skills from Hadeel, the item I received had clear scratched damage on it, which was very evidently the company’s fault, instead of making the process stress free and just sending out a replacement, Hadeel from customer services (utter shockingly laughable as he has no customer service skills whatsoever) he then asks me to tear up the damaged lense and send a picture to him before he can send out a replacement, I did exactly what he asked, which he then replied, you now need to send a picture of both lenses torn to pieces, are you completely out of your mind, it’s like he deliberately keeps going back and fourth to annoy me, JUST SEND ME THE REPLACEMENT WHICH I PAID FOR!!!
Clearly Hadeel needs firing from that position, he has not made this process easy and I needed the item for an Event ASAP!!!
What is going on Lens.me!!!
This is what you do to loyal paying customers, to SCAM them!!!
Order number: #1001743159
Delivery was fast
Delivery was fast. No hassle. I ordered twice and i will be ordering more.
Lens.me is PERFECT
Lens.me is PERFECT! I ABSOLUTELY LOVE MY COLORED CONTACTS! I purchased a few pairs and received a shocking gift. They gifted me this adorable little fish bag to hold my contacts in. I love it!!!!!!! I was so freaking happy to receive that! THANK YOU! Anyways, my contacts are so easy to put in my eyes and take out. They do not irritate my eyes at all. They are light weight and wear them all day with zero irritation. 10 🌟 STARS! A+
I will without a doubt continue to do buisness with this company. They are also FDA approved. ❤️
HONEST, DEPENDABLE AND TIMELY
This is the most dependable and honest business that delivers ASAP!!
Great Customer Service
My order was extremely late. After contacting lens.me they apologized and offered a full refund even though I hadn’t requested one. Great customer service!
I am a regular customer
I am a regular customer, who’s been ordering for years now! Everything was smooth and OKAY until i made a huge mistake and ordered a wrong item! Been contacting them for days now to resolve the issue of a single return! It’s too complicated and consumes a lot of time amid busy days! I gave 2 stars not one because they have one of the best contact lenses but very unprofessional customer service. Very disappointed after all those years being a customer and referring them to all my friends in US.
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