lens.me Reviews 

3,674
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, finding them comfortable and natural-looking. Many people appreciate the fast and reliable delivery, with orders often arriving sooner than expected. Reviewers also highlight the exceptional customer service, noting quick responses and helpful staff. However, some customers also noted issues with order fulfillment and product quality. A few people experienced significant delivery delays, packages not arriving, or difficulties with tracking, sometimes despite paying for faster shipping. Additionally, some reviewers were not happy with the product itself, citing discomfort, irritation, color discrepancies, or lenses that were blurry or opaque.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and realistic... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast shipping and reliable... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, responsive,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ordering... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the good quality, comfort, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(3,674)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They do not respond to your emails

They do not respond to your emails. I had paid $19.99 for express shipment that was supposed to be delivered on October 17th. It never came and said it will come on October 21st. I have yet not seen any updates for the past several days. I have emailed to this company numerous of times but yet they do not return any of the emails. Horrible customer service. If you plan to order contacts order from EZcontacts. They are fast and responsive.

Best regards

Justin N., Ph.D

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I always find quality contact lenses, easy check out ..I received my lenses faster and it was in very good packaged .happy with my shopping

12 September 2024
Unprompted review
Rated 5 out of 5 stars

I really enjoy having a website that offers variety!

I really enjoy having a website that offers non-prescription (and prescription) color lenses. I have wanted to buy them for years. Finally, YOUR SITE has a great selection a vast array of colors and for the most part is affordable for people like me who are on a fixed income. You offer really FAST delivery and they come in packaging that really protects the product!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

I have tried a few companies colored…

I have tried a few companies colored contact lenses and if I’m taking all things into consideration these are my favorite. Others that I have tried I don’t wanna say irritated my eyes but I could tell that they were there. These are soooo comfortable I don’t even notice that I have them in. The colors are also very natural and are great for people with darker eyes. I know other companies are cheaper and trust me I’ve tried them and I can honestly say I’ll pay the extra every single time because of the quality. I’ll definitely be a repeat customer!

18 September 2024
Unprompted review
Rated 1 out of 5 stars

The worst customer service I’ve ever…

The worst customer service I’ve ever experienced
My lenses have arrived damaged in a wet plastic bag yes plastic bag this is how they shipped it overseas no bubble wrap no box !!!
I’ve been contacting them for days now to send me replacement or refund and they refuse to do anything
Asking me to contact usps and open a case with them!!!
What does a usps have to do with a damaged product that was in multiple transits from Dubai to USA !!!!
I need my money back

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service skills from…

Horrible customer service skills from Hadeel, the item I received had clear scratched damage on it, which was very evidently the company’s fault, instead of making the process stress free and just sending out a replacement, Hadeel from customer services (utter shockingly laughable as he has no customer service skills whatsoever) he then asks me to tear up the damaged lense and send a picture to him before he can send out a replacement, I did exactly what he asked, which he then replied, you now need to send a picture of both lenses torn to pieces, are you completely out of your mind, it’s like he deliberately keeps going back and fourth to annoy me, JUST SEND ME THE REPLACEMENT WHICH I PAID FOR!!!

Clearly Hadeel needs firing from that position, he has not made this process easy and I needed the item for an Event ASAP!!!

What is going on Lens.me!!!
This is what you do to loyal paying customers, to SCAM them!!!

Order number: #1001743159

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Lens.me is PERFECT

Lens.me is PERFECT! I ABSOLUTELY LOVE MY COLORED CONTACTS! I purchased a few pairs and received a shocking gift. They gifted me this adorable little fish bag to hold my contacts in. I love it!!!!!!! I was so freaking happy to receive that! THANK YOU! Anyways, my contacts are so easy to put in my eyes and take out. They do not irritate my eyes at all. They are light weight and wear them all day with zero irritation. 10 🌟 STARS! A+
I will without a doubt continue to do buisness with this company. They are also FDA approved. ❤️

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

My order was extremely late. After contacting lens.me they apologized and offered a full refund even though I hadn’t requested one. Great customer service!

23 August 2024
Unprompted review
Rated 2 out of 5 stars

I am a regular customer

I am a regular customer, who’s been ordering for years now! Everything was smooth and OKAY until i made a huge mistake and ordered a wrong item! Been contacting them for days now to resolve the issue of a single return! It’s too complicated and consumes a lot of time amid busy days! I gave 2 stars not one because they have one of the best contact lenses but very unprofessional customer service. Very disappointed after all those years being a customer and referring them to all my friends in US.

29 August 2024
Unprompted review

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