Lenox Reviews 80

Placed on March 18, 2026
Product: 2 coffee mugs
Dr. Seuss' Oh, the Places You'll Go Mug
Dr. Seuss' Oh, the Places You'll Go Mug
Fulfilled March 20, 2026 #512157346021
THIS IS THE NOTE I WROTE TO THEM. I WILL UPDATE YOU ALL ONCE I GET A RESPONSE.
This was a gift for my nephew and his wife, an Army couple who have already left and are now stationed in Hawaii. Unfortunately, they left before their gift, the mugs, were delivered to me to give to them as a going-away present. I now have to pay for shipping the cups to Hawaii, and I am upset about this. I installed the SHOP app, and it caused a virus on my laptop. Many folks have questioned me about whether this site is a scam. Please update me on the whereabouts of my cups.

I purchased several items in December 2025. All of the items were shipped and delivered January 2026. The transaction between Lenox and I was completed.I received a notification from my credit card company today that a Lenox charged my card again. I contacted my credit card company immediately and was informed that Lenox used my stored credit card for this transaction. I do not have any subscription service with recurring fees. I am not a returning customer. I paid for items and received all items - signifying the transaction was completed. Lenox has decided to charge my card used 3months due to a ‘technical error’ on its end.

I just got an email saying that I owed a fee of about $10 for an order that was completed 3 months ago. Before I had a chance to even respond, they just took money directly from my credit card! Why they even have that on file is beyond me! I don’t even have my original invoice; they could have easily decided to add this “fee” to my order- I never agreed to paying this today. I’m FURIOUS.

Lenox is Wildly Unprofessional

After ordering a Christmas present well in advance and not receiving it, I emailed and called...repeatedly. No response came to the emails, and after being on hold with customer service interminably, my call was dropped. Then, well into 2026, my order arrived, but on March 24th, a new charge showed up from them. Once again, no communication from my attempted customer service contact.

I purchased my order in December for Christmas gifts, and apparently they didn't charge me correctly at the time, because I received ANOTHER charge THREE MONTHS LATER, for my already completed purchase. This happened with no email warning, just a receipt for my payment. I tried calling and sat on hold for 30+ minutes with no answer, and the "person" on the chat feature was incredibly rude and unhelpful. Honestly the worst customer service I've experienced in a long time.

Just got notification that Lenox did a partial charge on an order made 4 MONTHS ago!!! I don't remember ever saving my cc info with them... not sure how they can do that after so many months have gone by. I attempted to contact them but their chat never works and no one ever answers the phone!

Four months after purchase they charged me a “personalization fee” and said it was system error. If they did not charge it correctly, that’s on them, they shouldn’t be able to just keep someone’s credit card info and make a charge months later without consent.

They just informed me that they'll be charging me a fee for an order I placed and had fulfilled LAST YEAR, 4 months ago. They keep my credit card info and somehow can just use it whenever, despite me not having an account with them. Not okay. Never order from this company.

Also, the personalization I received on the item was crappy-looking, like partially faded, and the paint job on the "hand-painted" item was in general messy, like a child had done it.

Agents were helpful. Communication from the company itself was awful. I placed an order (Feb 6, 2026) , and received 0 update. I wasnt told my order was delayed, canceled, anything. I speak to an agent and they tell me my order was Systematically Cancelled. They couldn't have an automatic emailing system tell me that weeks ago?

Bad tablet, if you are a trader dont buy this tablet. Daily i have to resetting several times becose the screen freeze..
NOT HAPPY WITH THIS TABLET AT ALL

I ordered a vibrating plate with this company they reckon it was delivered but no sign the customer service is crap and 3 weeks on still no refund fraudulent company please beware save yourself the money and do not 0rder

We bought many pieces of Lennox British Colonial dishes because of the tropical motifs. After approx. 4 years of intermittent use we noticed that the patterns particularly the gold coloured trip was wearing off. I contacted Lennox customer service and was promised replacement product. After 6 very long and frustrating months of jumping through hoops, being told that warranty wasnt valid in Canada, sending in pictures countless times and a miriad of empty promises like ant normal person, I gave up. I certainly DO NOT recommend this brand.

Be advised for those returning an item and getting your money back. After trying to get a hold of customer service a handful of times, expect to be on hold for a minimum of 45 minutes with the longest being 90 minutes.
Their chat, is non functioning. It turns into an email and you are lucky if you get a response. I sent my unopened package back to Lenox and emailed my tracking information. They received the returned package on January 13, 2026. Still no confirmation email and still no refund. The employee I spoke to confirmed they received my package and to expect 3-5 business days for the refund. Still no refund. Also, when you order something online they process very very quickly. This order was placed after business hours on their website and the very next morning was when I tried to call to cancel. Being an early riser, I had to wait till they were open. This was the first time experiencing the excessive wait and after 90 minutes, was told the order was already processed and they were unable to cancel. This entire process has been a disappointment and they have lost a customer.

I placed an order on December 22, 2025, but I never received an update. Therefore, I phoned the company on January 17, 2026, and was told that the items were out of stock. I was also informed that they never charged my credit card and that the representative was unaware when the items ran out of stock. It is hard to believe that a company of this size does not track its inventory in some manner.

I placed an order for plates and glasses on the LENOX website on December 9. The delivery took far longer than the estimated timeframe shown on the website. When the order finally arrived, the glassware was already broken. The packaging was extremely careless and poorly done.

In addition, my placemat was canceled without any warning or notification. I was never informed of the cancellation in advance.

Customer service on the website has been completely unresponsive, and no one has been available to assist. I sent emails and received no reply for a long time. I also called twice, and each time I was required to wait nearly two hours. On top of that, the refund process has been extremely slow.

This is both frustrating and unacceptable. This was my first time purchasing from this brand, and it will also be my last.

Ordered a single set of figurines for my daughter mid November and it’s been two months with no resolution to my issue of never rcving the item. Lenox has went downhill big time! They do sales when they can’t fulfill current orders then expect customers to be ok with zero communication and give no information or resolution when customers call. I was told my item was out of stock/backordered and would be sent when back in stock. Why is it still being sold on the website?! No response to email communications via email address listed on order confirmation or online.

Received partial order prior to Christmas. Emailed, Emessaged, called and have received NO response.

Ordered a single teacup on Black Friday. Three weeks later, and it had never shipped. I tried to chat and was disconnected. Sent an email and never got a reply. Waited on hold for 2 hours and the rep told me he wasn't sure what was going on, but he canceled my order and reordered the teacup. Told me it'd arrive in a week. Two weeks later it hadn't arrived, so I called back. Rep named Anthony told me it was out of stock, and so it would never ship. When I asked that he escalate my call, he said he'd put me on a list for his manager to call me back in a week. I suspect he was lying, and assume I'll never receive a call back. Buyer beware!

I am extremely disappointed with my experience with Lenox.

I placed an order in mid-December for a personalized holiday ornament. The order was marked as delivered on January 5th, but the package never arrived. That alone was frustrating, but what followed was even worse.

Getting in touch with customer service is nearly impossible. I emailed daily and received no responses. Their website chat feature almost always shows as unavailable, so I was genuinely shocked when I finally managed to connect with a live agent. Unfortunately, that agent (named Claire) was not helpful at all.

Instead of offering a replacement or refund for the missing item, I was told that my order “was not charged in full” and that I would need to pay additional money before they could even begin processing a refund. This made absolutely no sense because I had already been charged the full amount and had the receipt to prove it.

Even more frustrating, the only consistent way to reach anyone at all seems to be through their Instagram account, and even then, responses eventually stop.

At this point, I still do not have my order, no replacement, and no refund, and I have spent far too much time trying to resolve something that should have been handled in a single customer service interaction.

If you are ordering from Lenox, especially for time-sensitive or personalized items, be aware that if something goes wrong, you may have no reliable way to get help.

This has been one of the most exhausting and disappointing customer service experiences I have ever had.

I ordered 3 personalized ornaments for Christmas on Nov.15, 2025. I received only 1 before Christmas. The other 2 arrived on Dec. 31 and one of them was broken. I tried several times to contact the company before Christmas to get the status of my order but received no response. I emailed them about the broken ornament and sent a picture documenting the damage. No response. I finally was able to get in contact with a representative through their chat feature (which was not workingon previous attempts). They took my order number and asked which ornament was damaged and then said they could not replace it at this time only reimburse me. I said fine. I have bought Lenox ornaments for several years for my grandchildren and am extremely disappointed in the service, communication, and quality of the ornaments this year. I think this will be the last time I order them.