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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The user experience is frequently described as smooth and easy, with consumers noting efficiency and quick processes. However, some people were dissatisfied with the service and product, mentioning that the initial promises, particularly regarding loan termination or specific vehicle offers, did not materialize as expected. A few other people also felt that the company's process was confusing or a waste of time, with some dealerships not acknowledging the initial offers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, professionalism,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express satisfaction,... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional service,... See more

Product

Users describe ambiguous interactions with product. While many customers express happiness with their new car... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Based on these reviews

Rated 4 out of 5 stars

On a confusing day of buying a new car it straight forward and easier to navigate threw

Company replied

Rated 5 out of 5 stars

At Subaru of Fremont they didn’t make me feel like I couldn’t leave without buying a car. I am so happy to be part Subaru of Fremont! They went above and beyond to make sure I was satisfied with my ch... See more

Company replied

Rated 5 out of 5 stars

I had a good buying experience.And was very comfortable with my purchase didn’t feel pushed into anything in any kind of way.Also the sales representative was very helpful! All in all I am excited it... See more

Company replied

Rated 5 out of 5 stars

It was a very straightforward process and if it were not for the letter from Mayra we may never have gotten into a pre-owned 2023 Mazda CX5. Working with Moe and Hash at the dealership was a pleasure... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Along with our partners, we help you move forward with the best loan and the best car. Founded in 2015, Lendward is managed by a team of experts with decades of experience in the auto loan industry. Our foremost concerns are customer service, ensuring that the process goes smoothly, and getting our customers loans that don't break their budgets. We help get you the best deal possible on a new loan, or get out from under a burdensome existing loan with a refinance. We find you the car you want within your financial parameters. Our charter is to provide a quality experience for our customers when they purchase an automobile and work with a reputable dealership to secure financing and the car of your dreams. We work directly with an extensive network of leading car dealers nationwide that provide exceptional service. Our courteous, professional customer service representatives do not work on commission, and we require that they all have prior lending experience. Most importantly, the people at Lendward care. We know our business depends upon each customer having a favorable experience.


Contact info

4.2

Great

TrustScore 4 out of 5

365 reviews

5-star
4-star
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2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

lies

I inquired about refinancing my current car payment to get a cheaper financing rate. I explained that My credit score was low, but I have an excellent pay history with current car loan. Marie said she spoke with her manager and that would be okay and that they would probably prefer getting me into a newer vehicle. She scheduled my appointment and gave me the name and address of The dealership. I Wasted a day driving an hour away to the dealership that Lendward said they worked with. When I arrived there for “scheduled” appointment that was emailed to me, the dealership didn’t know anything about the appointment, but they tried to assist me anyway. Unfortunately all the promises made by Lendward were lies and caused a negative inquiry on my credit. So disappointed because I explained my entire situation with Marie with Lendward and she assured me that with the stimulus grants given to them they could help.

6 June 2020
Unprompted review
Lendward logo

Reply from Lendward

Dear Diana,

We are sorry to hear about your experience with our company. We do everything we can to get our customers out of their high interest rate auto loan, but sometimes that is not always the case, and we do apologize for the inconvenience. If you wish to discuss this matter further, please reach out to me at 949.438.2582 or Marisa@Lendward.com.

Sincerely,
Marisa Aranda
Customer Service Director

Rated 5 out of 5 stars

Tracy Hall @ Mitchell Nissan in…

Tracy Hall @ Mitchell Nissan in Enterprise Alabama was an awesome sales rep!! He made sure that I was very well informed, making it a breeze to choose my ‘2020 Nissan Rogue!! I’m absolutely thrilled with my choice in Mitchell Nissan!!
John and Jeri Parker

21 March 2020
Unprompted review
Rated 5 out of 5 stars

I have been working on building my…

I have been working on building my credit and paid off a car with a 25% interest rate. Lenward contacted me after I paid it off, promising a lower rate. My daughter needed a car but she had no credit. I cosigned for her at 7.4% interest. I could not be happier! Thank you!!

20 March 2020
Unprompted review
Rated 5 out of 5 stars

After a few times of getying a call…

After a few times of getting a call from Lenward, i finally decided to go and see what they were talking about. I was set in my ways, was not trying to get a new vehicle, i was happy i was almost finished paying the car off. But i went and glad i did. I got a better rate, although my note is slightly higher because it is a jeep, i am glad i did. I love my new 20 jeep cherokee. Thanks Lenward! I am so loving this jeep💗💗

14 March 2020
Unprompted review
Lendward logo

Reply from Lendward

Congrats on your new purchase, Dana- you deserve it! 😄

-The team at Lendward

Rated 5 out of 5 stars

Two thumbs up

Great customer service. Highly recommended

12 March 2020
Unprompted review
Lendward logo

Reply from Lendward

Amber you are the best!

-The team at Lendward

Rated 5 out of 5 stars

Amazing customer service!

I had been paying way too much for my car payment/interest rate until I was introduced to Lendward! They have gone over and beyond to help me. Cynthia was absolutely fabulous. She answered all of my questions and has amazing customer service. I am so happy to finally have some extra cash in my pocket and a lower interest rate. Thank you so much!!!

12 March 2020
Unprompted review
Lendward logo

Reply from Lendward

That's what we're here for! Enjoy your new vehicle! 🚘

-The team at Lendward

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!! With the help of Lendward I was able to get a brand new 2019 Nissan Sentra with 17 miles. I highly recommend, no matter the circumstances they try to work with you! Thank you Lendward.

6 March 2020
Unprompted review
Lendward logo

Reply from Lendward

Thank you for the recommendation DeAndrea! 😃

-The Lendward team

Rated 5 out of 5 stars

It was a pleasure dealing with…

It was a pleasure dealing with Lendward. Excellent people, very friendly, even after the purchase. Definitely recommend them hard to get service like that they did a great job

5 March 2020
Unprompted review
Lendward logo

Reply from Lendward

Shannon,
Thank you for the recommendation! 😊

Sincerely,
The team at Lendward

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