LendoCare Reviews 77

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting that items like wheelchairs and scooters arrive in excellent, sometimes even new, condition. The delivery and collection services are frequently highlighted as efficient, prompt, and well-organized, with many appreciating the precise scheduling and smooth process. People find the overall service to be excellent, easy to use, and stress-free, making their experience very positive from start to finish. However, some customers also noted issues with delivery times, experiencing delays or receiving items later than expected. A few other people also felt that the condition of the equipment was not always perfect, mentioning problems like rubbing wheels or misaligned footplates.

What people talk about most

Product

Customers consistently note positive experiences with product, finding items like wheelchairs and mobility... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the efficiency and punctuality of... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are affordable, flexible, and of the... See more

User experience

People report positive experiences with user experience, highlighting a smooth and stress-free process that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much for providing the wheelchair hire – it really made my dad’s holiday extra special and enjoyable. The wheelchair was at the holiday park as we arrived and was picked up the day we le... See more

Company replied

Rated 5 out of 5 stars

I must say you can be proud of your service. I'm very impressed! The wheelchair arrived on the date booked and within the preferred time slot I'd chosen. It was then picked up to go back on the corr... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Lendocare. Our wheelchair hire went smoothly from start to finish! The wheelchair was in excellent condition (perhaps new?) and the delivery and pick up were on time and easy to ma... See more

Rated 5 out of 5 stars

I do not hesitate to recommend this company. I hired a wheelchair long term for my elderly mother . Whenever I contacted them they responded immediately . Flat tyre they came next day and exchanged... See more


Company details

  1. Wheelchair Rental Service
  2. Medical Equipment Supplier

Written by the company

Mobility equipment hire with LendoCare. Wheelchaire rental and wheelchair subscriptions available to suit your needs! With an easy online booking process you can see live availability and booking online. UK wide delivery for our wheelchair hire service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Straight forward process throughout

The booking process was very easy. Delivery and collection were on the days selected. It would have been good to have had an approximate time for collection as well as for delivery. Also would have been good to have some instructions for fitting and adjusting the foot rest and leg raiser but we figured it out. The leg raiser wasn’t very adjustable. Good to have breaks on the handles as standard (as well as on the wheels).

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service and good quality wheelchairs

We ordered two wheelchairs to use over Christmas for my parents. The wheelchairs were delivered to the holiday lodges a couple of days early which thankfully the reception were fine about. The wheelchairs were clean, looked brand new really and were fairly simple to put together. I will use them again if needed.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Lendocare - Brilliant equipment, services and care.

Lendocare has been Brilliant. Very supporting and excellent services and equipment. We were renting the wheelchair for several weeks for my dad and my dad liked the wheelchair very much so we decided to purchase the wheelchair which, is a service that was provide after speaking to Customer Services. The transition from renting to buying was easy. We really appreciate the brilliant customer services and support we have received. Thank you once again.

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Company not contactable

This company publishes no telephone number, business address or details of a resgistred company address on its website. All communciation has to be made via email, to which, despite several attempts over a two-week period, I received no response to genune requests for information options for electric wheelchair hire. A phone number I discovered only by Googling was never answered or picked up. This may be a genuine company, but its complete non-contactability and non-responsiveness fails to demonstrate this - depressing given that its business is centred entirely around servicing access needs within the disability sector.

12 December 2024
Unprompted review
LendoCare logo

Reply from LendoCare

Hi, thank you for your feedback, I can see a member of our team was in contact with you just this morning.
If there's anything else we can help you with please feel free to reach us at info@lendocare.com

Rated 5 out of 5 stars

Great company

Great company, delivered a wheelchair within 36 hours and the same when I booked a return.
Excellent wheelchair very easy to manoeuvre and push.
Highly recommend this company

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We hired a wheelchair in May end extended several times. The ordering and extension process was quick and simple and the chair itself was excellent and very easy to assemble and transport. At the end of the hire period collection was arranged and a refund received for unused days very promptly.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy to recommend.

Needed a wheelchair after an ankle operation. Didn’t know how long it would be needed, so looked on line and found Lendocare.
Excellent service from start to finish.
Clear upfront pricing.
Great delivery service.
Excellent product.
Collected when requested.

Based upon my own experience, happy to recommend this Company.

18 September 2024
Unprompted review
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