Lelay Luisa Reviews 36

Worst customer service. I received my package on March 5th and I noticed that the gold tone of the jewelry was a bit darker for my taste. So I wanted to get a refund because I know I wouldnt wear it. I sent them an email on March 19th because they have a 30 day return. I sent an email directly to their customer service email and fast forward April 5th. No response from them. I even DM them on IG to get their attention. We spoke briefly but they did not mention anything about my refund. If you're going to buy jewelries from them just know that youre not going to get a refund if you return them. Fyi

They made me feel very special and were very thoughtful about finding the right jewelry that fits me. I will 100% be buying from them again. And the jewelry fits me for every occasion ☺️☺️

LOVE.

Love Le Lay Luisa! I got two rings and a pair of earrings that are heirloom quality and uniquely made! And customer service is just darling!

I honestly never thought I'd get incredibly nice jewelry until I was chosen for a special deal, one that I'm glad I decided to take! I had a very wonderful experience with their customer service, especially when I almost ran into problems with purchasing. They were very kind, and checked in with me when I had these problems, and all in all, I'm very happy to have experienced such a kind service.

The jewelry they sell is also very gorgeous, and even more gorgeous in person! I highly recommend them, even if you're just buying jewelry as a gift!

I love the pieces that I bought. They suit me so well! Every piece of jewelry was so perfect. To add to that it arrived pretty quick. Easy to track and packaged well. I've worn my accessories with a lot of outfits and my favorite by far is the chain ring with purple diamonds and the hoop earrings mix metal. The price is so worth it, because the products hold up well when wet and don't cause any issues when worn. Again gorgeous jewelry, durable and pretty water resistant. And my ring has gotten stuck on my clothes, not ones did the any piece of it break off. It's unlike any other jewelry I've bought because of how unique each one is. I also really love the gold necklace with the red heart on it. I highly recommend for anyone hesitating to buy some to get some. You won't regret it! ❤️

haven’t gotten to wear them yet to see about how well they hold up, but the jewelry is super cute and they always respond super fast on instagram. it didn’t have tracking but it came in less than a week :)

Beautiful pieces! I refuse to take them off lol. They were also super kind and understanding, and always answered my questions quickly!

Love my pieces, especially the Odyssey ring! Great value for the price

These pieces are really great! I've been looking for the Maylos for a while. The silver hoops are really pretty! My Niece Brooke, introduced me to this brand and I'm definitely satisfied!

I absolutely love my pieces from Lelay Luisa. They are elegant, classy, and beautifully made. The quality is outstanding, and I been getting so many compliments. The gold and green really compliments my skin tone and I have sensitive skin which the necklaces, bracelet, and ring has cause no reaction.
I am literally obsessed with my pieces 🩶🩶🩶

i absolutely this brand and the way their jewelry looks it’s so beautiful and classic

I love it, one necklace came in broken but they immediately sent me a replacement!

Received all items and they were exactly as described! Great communication and customer service from Lelay Luisa as well, would definitely recommend.

I absolutely love my pieces from Lelay Luisa. They are elegant, classy, and beautifully made. The quality is outstanding, and I get so many compliments whenever I wear them. I couldn’t be happier with my purchase.

Love the pieces I got 😍 Looked just like the pictures and I can’t wait to elevate my outfits with their cute earrings and necklaces.

Ordered two new necklaces and two earring sets and they not only look exactly like the advertised picture, but they are super lightweight and go with allll my outfits! Definitely visit Lelay Luisa for all your jewelry needs!

got a discount code and got full transparency on how to use it and how long the order would take. 100% would recommend i’m in love with my jewelry

This brand is my new favorite:) I’m seriously obsessed with their jewelry and how kind the team is. I’m not sure who I spoke with on Instagram but they were able to help me out very stress free. I cannot recommend them enough

The jewelry pieces are absolutely beautiful and are really good quality. It’s really good for everyday wear as well as special occasions. Can’t wait to buy more pieces!

I ordered two rings, a pair of earrings, two bracelets, and a necklace. It took about a month for them to arrive, and I never received the earrings and one of the rings I purchased, but I love the items I did receive. I would still purchase from them again :).