I LOVE LEKTO WOODFUELS! Pacing my all-winter needs via separate deliveries so I can manage the unload and storage, have one or two more to go! Just the best fuel, my village has not mains gas, and i a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lekto Woodfuels customer services are absolutely brilliant! My delivery got split by DPD even though the courier said it was complete. Jane was so efficient and responded to the issue explaining it... See more
Company replied
I have to admit, I wasn’t originally sold on the idea of buying logs online. I always thought having a tonne bag of logs delivered onto the driveway was the easiest and most sensible way to do... See more
Company replied
Lekto are brilliant in so many different ways. The kiln dried logs we bought this time are great, obviously super dry and well presented. The delivery was within 24 hours of ordering, the price was co... See more
Company replied
Company details
About Lekto Woodfuels
Written by the company
When you shop with us you know you’ll have access to efficient and reliable products, including kiln-dried logs, hardwood heat logs and night briquettes, sourced in an environmentally responsible way and delivered to your door with the minimum of fuss. Whether you are looking for a mini-pack to try or the benefits of bulk-buy pallets, everything you need is right here.
Shop Briquettes
Shop Kiln-Dried Logs
Welcome to the official Lekto Woodfuels Trustpilot page!
Written by the company
Contact info
Unit 2-4 Protection House, NE30 2RH, North Shields, United Kingdom
- 01915 009 754
- info@lektowoodfuels.co.uk
- lektowoodfuels.co.uk
4.5
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is excellent and priced…
The product is excellent and priced competitively
The courier they use are useless
Out of 6 deliveries they have delivered as per my request only one was delivered correctly. Others have been at the wrong address placed where I didn’t want them. Have complained. No action
10 June 2026
Reply from Lekto Woodfuels
Hi Terry,
Thank you for your feedback!
We're happy to hear that you like the product and our prices. However, we're sorry about the delivery problems and understand your frustration.
For your next order with us, once you've placed your order, please let us know your order number, and we'll dispatch it via Parcelforce instead.
Our apologies for the inconvenience.
Wishing you a great day,
Alexa
Great product, great service and great price
Ordering was easy, payment hassle free and fast delivery. Have had a lot of these logs and they are great, long burn and plenty of heat with very little ash.
9 June 2026
Reply from Lekto Woodfuels
Hi there,
We're thrilled to hear about your experience! Thank you for your kind words 😊
Have a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi Graham,
Thank you so much for your feedback! 🔥
Wishing you a lovely day,
Alexa
Very quick delivery at a good price.
8 June 2026
Reply from Lekto Woodfuels
Hi there,
We're so happy to hear about your experience! Thank you 😊
Have a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi there,
Thank you so much for your feedback!🔥
Wishing you a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi Erna,
We're thrilled to hear about your experience! 🙌 Thank you 😊
Have a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi Caroline,
Thank you so much for your feedback! 🔥
Wishing you a lovely day,
Alexa
Great fuel and even better customer…
Great fuel and even better customer service, went above and beyond to sort my order for me, well recommended.
16 June 2026
Unprompted review
Reply from Lekto Woodfuels
Hi Anthony,
It absolutely makes our day to hear that you had such a good experience with us. 🧡
Thank you 😊
Have a lovely day,
Alexa
Excellent 5 star service
Quick delivery process and excellent communication between customer, Lekto and courier to ensure convenient delivery.
4 June 2026
Reply from Lekto Woodfuels
Hi John,
That's amazing! We couldn't be happier to hear about your experience! 😊
Wishing you a lovely day,
Alexa
Good delivery and products
4 June 2026
Reply from Lekto Woodfuels
Hi there,
We're happy to hear about your experience! Thank you 😊
Have a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi there,
We're thrilled to hear about your experience!
Thank you for your lovely feedback 😊 🙌
Have a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi there,
Thank you so much for your feedback! 🧡 🙌
Wishing you a lovely day,
Alexa
Excellent Customer Service
Excellent Customer Service. First order and I couldn’t ask for better customer service. Needed to contact Lekto due to delivery company confusion. Sorted out the same day thanks to Jane Tate. Plenty of communication including emails and telephone calls. All items delivered before my camping trip thanks to Jane. Also, first class products, two different types of logs, fire lighters, kindling and hardwood heat logs…. Went down a storm with my friends and their family.
2 June 2026
Reply from Lekto Woodfuels
Hi Geoff,
This is absolutely fantastic to hear! 🧡 Thank you so much for your feedback! 😊
Have a lovely day,
Alexa
Great service
We have been regular customers for some years. In all that time, Lekto have provided a great service. Can't ask for more..!
28 May 2026
Reply from Lekto Woodfuels
Hi John,
Thank you so much for your feedback 😊 We're delighted to hear about your recent experience with us!
Wishing you a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi Dave,
We're delighted to hear you like our Night Briquettes 🔥 Thank you 😊
Have a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi there,
We're so glad to hear you had a great experience! 😊
Thank you so much! 🙌
Wishing you a fantastic day,
Alexa
Reply from Lekto Woodfuels
Hi Graham,
We're thrilled to hear about your experience! 🙌
Thank you😊
Have a lovely day,
Alexa
A great product
A great product - have used before and this is a reordering. Still awaiting one box - have reported it after a 5 day wait, so will see what happens...
20 May 2026
Reply from Lekto Woodfuels
Hi Peter,
Thank you so much for your feedback.
I'm sorry to hear that your order was incomplete. Upon checking, I can see that a replacement was arranged and has been delivered today! :)
Wishing you a great day.
Warm regards,
Alexa
Reply from Lekto Woodfuels
Hi Cynthia,
We are happy to hear that the delivery was fast and met your expectations! 🚚 😊
Have a great day,
Alexa
Speed of processing order and delivery.
20 May 2026
Reply from Lekto Woodfuels
Hi Judy,
Thank you so much for your feedback! 🔥
Wishing you a lovely day,
Alexa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.