Banner for Leisure Guard Insurance Services

Leisure Guard Insurance Services Reviews 

20,075
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 12,494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reasonable prices and excellent value, noting that the quotes provided are very competitive compared to other options. People also find the website extremely straightforward, making the entire purchasing process quick and efficient. However, some people mentioned that premiums can sometimes be higher than expected or increase unexpectedly upon renewal. Some reviewers also noted that certain parts of the online system or form filling process can occasionally feel a bit awkward and time-consuming. A few consumers expressed frustration regarding specific technical hurdles encountered while trying to complete their applications.

What people talk about most

User experience

People report positive experiences with user experience, highlighting how simple and straightforward the... See more

Price

Clients share positive opinions on price, consistently highlighting very reasonable rates and competitive... See more

Website

Reviewers mention positive feedback about website, consistently praising how easy it is to navigate and... See more

Service

Users describe positive interactions with service, highlighting an efficient, simple, and straightforward... See more

Value for money

Customers had positive experiences with value for money, consistently reporting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only true way to know how to rate travel insurance is when it's required and thankfully I've never needed to claim. However, as far as the simplicity and clarity of buying travel insurance goes, I... See more

Company replied

Rated 5 out of 5 stars

I did use this company last year and the prices are very reasonable, also as Martin Lewis recommended. So I was again pleased with the price and with medical included. It was fairly easy to do onlin... See more

Company replied

Rated 5 out of 5 stars

Excellent cover for a very reasonable price. Just because of my age some insurers don’t want to give a quote or charge extortionate prices. No problem with Leisure Guard.

Company replied

Rated 5 out of 5 stars

I spoke to Sam to update my address and phone number for my travel insurance. Sam was so pleasant and helpful, even waited for me to check I’d received my documents by email. Extremely efficient, bri... See more

Company replied


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Travel Agency

About Leisure Guard Insurance Services

Written by the company

Peace Of Mind With Leisure Guard

We understand you want value for money and that is what we offer across all our insurance product offerings.

Leisure Guard are one of the leading providers of travel insurance and Vehicle Hire Excess Waiver products. We aim to deliver products that suit our customers, which are comprehensive and competitively priced.

Choose from various levels of cover, whether that is for either Single Trip insurance for one off trips, or Annual Multi-Trip insurance for year round cover. If you’re travelling more than once in the next 12 months, annual travel insurance / VHEW lets you travel as many times as you like both in the UK and abroad, and could save you money.

No matter which you choose, all our policies give you comprehensive Travel insurance cover as a starter – including high levels of cover for medical costs, cancellation and baggage. Add useful bolt-ons including Cruise upgrade, insurance for Winter Sports, Excess Waiver, Sports and Activities and more. Only pay for what you need.

Our VHEW product also has comprehensive cover including Towing, Lock out, Vehicle key replacement, Misfuelling and Drop off charge

We value ourselves on providing the highest level of service and customer support to make your life better and safer. Our friendly staff are always on hand to support and answer any questions or queries you may have. Whether it is online, face to face or over the telephone, it is our experience and expertise in these areas that makes us stand out. Our staff are fully trained and knowledgeable on our products to support you, whatever your requirements.

visit our website contact us defaqto rated products 5*

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(20,075)

12,022 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke with an agent on the phone to…

I spoke with an agent on the phone to go through medical declarations and she was so kind and helpful.

9 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that our agent was kind and helpful when you spoke with them to go through your medical declarations. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Easy to apply and a fair price

Easy to apply and a fair price. Great.

31 August 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that you found our application process easy and our pricing fair. We truly appreciate your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Smooth online transaction & great price…

Smooth online transaction & great price quoted

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased you found the online transaction smooth and received a great price. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

We have booked with this company before…

We have booked with this company before the lady we spoke to was very nice and very paticient it was £100 dearer than march this year but i suppose e erything goes up

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We are so happy to hear you had a positive experience with us again and appreciated our team's patience. We understand your concern about pricing and appreciate your understanding of current market changes. We look forward to assisting you again.

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Easy to use site

Easy to use site. Covered all the things we needed for our holiday. At a very reasonable price.

10 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased you found our site easy to use and that we covered all your holiday needs at a very reasonable price. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Easy to navigate site and great price…

Easy to navigate site and great price for thw cover

9 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that you found our site easy to navigate and that you were happy with the great price for the cover. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

This company is really good nice and…

This company is really good nice and easy questions and a good price very happy

10 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased you found our questions nice and easy, and that you were happy with our good price. Thank you for your very positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that you found our service easy to arrange and that you were happy with the fair price. We truly appreciate your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

I got the insurance I wanted at the…

I got the insurance I wanted at the best price.

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased you found the insurance you wanted at the best price. Thank you for your positive feedback; we truly appreciate it.

Leisure Guard Insurance Services

Rated 5 out of 5 stars

The operater was polite and careful to…

The operater was polite and careful to make sure everything was right.

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that our operator was polite and careful to ensure everything was right. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Great value…

Reasonably priced premium with all we needed for our travel trip. Great value. Easy online instructions.

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're delighted to hear that you found our premium reasonably priced and that it included everything you needed for your trip. We're also pleased that our online instructions were easy to follow.

Leisure Guard Insurance Services

Rated 5 out of 5 stars

No fuss

No fuss, quick, good price for the cover I need

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that you found our service quick and that you were happy with the good price for the cover you needed. We truly appreciate your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Cheapest quote

Cheapest quote, easily navigated website, easy payment, prompt confirmation.

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're delighted to hear that you found our quote to be the most affordable, our website easy to navigate, and our payment process simple, with prompt confirmation. Thank you for your positive feedback!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Good experience …

My experience with sure guard was quite easy and was happy with the way my policy was arranged.

9 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so happy to hear that arranging your policy with us was an easy and positive experience. We appreciate your kind words!

Leisure Guard Insurance Services

Rated 5 out of 5 stars

This company was very easy to deal with…

This company was very easy to deal with web page excellent price we paid was good value for the money and it was just what we required

9 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're delighted to hear that you found our company easy to deal with and our webpage excellent. We're also pleased that the price you paid was good value for money and met your requirements.

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Girls who dealt with was extremely…

Girls who dealt with was extremely patient and helpful.

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so happy to hear that our team members were extremely patient and helpful. We appreciate you sharing your positive feedback!

Leisure Guard Insurance Services

Rated 1 out of 5 stars

Medical conditions not carried over so…

Medical conditions not carried over so left me without the cover needed

Post your reply.
I had filled all medical details in - and like I said they did transfer over . This was a new policy.

9 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

Thank you for your feedback.

I have now had a chance to look into your case in more detail and i may need you to provide some further information.

Our records show that you purchased this policy via a price comparison site and did not declare any previous medical history for either traveller.

When you contacted us, we could have facilitated a new policy that included your previous medical history if required but i note that you opted to cancel the policy instead. We are still able to fulfil your original request for a new policy if required.

Can you elaborate on the comment about your medical conditions not carrying over please? This would indicate you were expecting previous medical conditions to transfer to this policy but far as i could see, this was not a renewal, but a brand new policy. If you can confirm this additional context, id be happy to investigate further.

Regards

Leisure Guard team

Rated 5 out of 5 stars
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We are delighted you choose us for all your travel insurance needs. We appreciate your continued trust.

Leisure Guard Insurance Services

Rated 5 out of 5 stars

Good service provided by the customer…

Good service provided by the customer care person while discussing the travel insurance details and requirement to cover a single trip.

11 September 2026
Leisure Guard Insurance Services logo

Reply from Leisure Guard Insurance Services

We're so pleased to hear that our customer care team provided good service while discussing your travel insurance details and requirements for a single trip. Thank you for your positive feedback!

Leisure Guard Insurance Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look