I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and... See more
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Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindn... See more
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I am impressed with the centre and the staff are friendly and helpful. I am a steps to health member from my GP. The programme is good and has helped me loads. All the instructors are lovely, especial... See more
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Brilliant customer service, very understanding and proactive staff who always go above and beyond! (Especially Yannic who makes sure he answers all your questions and is always willing to help - he is... See more
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4.4
Excellent
190 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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UPDATED - read below
Update - this has now been resolved with a refund. Added a star accordingly.
Swimming lessons for my children. The progress was slow, and to say it was disorganised would be an understatement. For a long time they were charging me twice for one of my children and I never got a refund for that. Eventually I gave up I think. And then when my girls stopped going, I must have tried to cancel the monthly payments a dozen times, both in person at the leisure centre and by email. Just saw today that the direct debit is still going out and rang the leisure centre to be given yet another different email address to write to.
1 October 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. Please accept my apologies for the delay in responding to you and for any frustration caused. For me to investigate your complaint further, could you email me with your girls full names and the Leisure centre that you are referring to. The email address to use is leisure.escalations@parkwood-leisure.co.uk. Thank you in advance, I look forward to hearing from you, Sara
Customer service much below…
Customer service much below expectation. Tried to cancel my membership last month, send 3 email requesting cancellation membership and DD. Didn't get any answer from CS, so send another email requesting cancellation this month, finally I get responce that they received request, but unfortunately they will charge me another £30 of Membership because they require 30 days notice. Customer service don't care that their website cancellation form don't work properly, very poor answer like talking to the robot. Will never use them again and will never will recommend this gym to anyone,
15 September 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. Please accept my apologies for your frustration. We aim to be as transparent as possible within our terms and conditions. https://www.leisurecentre.com/termsandconditions in relation to the cancellation process. I would be more than happy to investigate your case and provide any refunds/ removal of default charges if we have made an error. For me to do this for you, could you please email me with the full name and date of birth of the membership that you are referring to. The email address to use is leisure.escalations@parkwood-leisure.co.uk. Thank you in advance.
Terrible experience - best avoided
Facilities generally good, but I had a very poor experience with this gym when it came to trying to cancel my gym membership. Their sharp practices are quite frankly appalling and somewhat suspect. I was utterly shocked at their poor approach and attitude towards customers. Best avoided by a large margin.
15 August 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. Sorry for the delay in responding to you. Please accept my apologies for your frustration. We aim to be as transparent as possible within our terms and conditions. https://www.leisurecentre.com/termsandconditions in relation to default fees and the cancellation policy, we do also provide a cancellation phone number. Our central team is available Monday - Friday 08.00-18.00. If you would like to return to the gym, please do not hesitate to reach out via email to leisure.escalations@parkwood-leisure.co.uk and I would be happy to offer you a free month.
One star
One star, if there is anything lower than that it's for the one in Erith. You will regret joining them. Lack of equipment, unhelpful staff. The " managers" have no idea what they are doing and the closing time is ridiculous. I don't think there is a point explaining everything in details, but it's not worth it at all.
10 July 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. Sorry for the delay in responding to you. I am sorry to hear about your negative experience at our Erith location. I understand that you are frustrated with the lack of equipment, unhelpful staff, and closing time. I want to assure you that we take your concerns seriously and I hope that you will give us another chance to show you that we are committed to providing a positive experience for all of our members.Please do not hesitate to reach out via email to leisure.escalations@parkwood-leisure.co.uk and I would be happy to look into this in more detail. Thank you in advance. Sara
Poor customer service
My experience with Parkwood Leisure has been extremely disappointing. Their customer service is shockingly poor—they consistently ignore documents I’ve sent over, fabricate false claims about contract start dates without providing any proof, and demonstrate unprofessional behavior. It feels like they are attempting to extract money from a terminated contract unfairly. I would caution others to be wary of their practices and consider alternative options for leisure services.
Additionally, Equipment in the gym area is broken and not fixed for weeks.
Air conditioning isn’t working for over 2 months now.
Steam room never worked but said they will eventually repair it.
Jacuzzi is now broken as well.
When you enter the health suite it smells like pee. Even other people noticed this distinct smell.
Rowers need a replacement as you can’t change the resistance at all.
8 July 2024
Unprompted review
Reply from Leisure Centre
Thank you for reaching out to us. I apologise sincerely that your enquiry was not responded to in a timely manner.
Excellent team
Excellent team. New timetable if you work early. I managed to attend early morning to kettlercise, feeling grate rest of the day
7 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for your kind words about the team. I'm glad to hear that the new timetable is working well for you and that you're able to attend early morning Kettlercise. I know that can make a big difference in how you feel for the rest of the day. Keep up the great work and thank you for your loyalty and support!
unfortunately are old Leisure Centre…
unfortunately are old Leisure Centre here in Barnstaple was knocked down as it was old and had at its best years, and replaced with this new one, I remember many years of family visits to the old Leisure Centre with diving boards and plenty of swimming room, unfortunately this new one has a much smaller pool and mainly designed for sports swimming, giving a ever growing town left with no family swimming facility for at least 8 miles away, such a shame we are so behind the times here for family entertainment...
9 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for your recent feedback regarding the old Leisure Centre in Barnstaple. I understand your disappointment that the old facility was replaced with a new one.
We are pleased to report that participation figures have increased by 94% at the new site in its first full year. We have also added family floats, mats sessions, and large inflatable sessions to cater to families better. Additionally, the movable floors in both pools allow us to diversify our program and accommodate a wider range of patrons.
Furthermore, the new Leisure Centre combines with the tennis and football pitches, bringing various sporting activities under one roof. We hope these changes will make the new centre a more enjoyable place for families to visit.
Thank you for your feedback. We appreciate your input and will continue to strive to improve our services.
Staff ate always cheerful
Staff ate always cheerful, encouraging, enthusiastic and serve with a smile! Well done Team Hutton Moor.
2 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for your kind words about our staff. We are so proud of our team and their dedication to providing excellent service to our members. We will be sure to pass on your compliments to them.
Thank you again for your feedback and for being a loyal valued member with us.
Great variety of classes
Great variety of classes, virtual + instructed. All staff members are friendly, helpful, and motivating. Behind the scenes maintenence team are effectively keeping the centre clean and running smoothly.
10 May 2024
Unprompted review
Reply from Leisure Centre
I am glad to hear that you are enjoying the variety of classes, both virtual and instructed, and that you find all the staff members to be friendly, helpful, and motivating. I will be sure to pass your compliments on to the team. I am also pleased to hear that the behind-the-scenes maintenance team is effectively keeping the centre clean and running smoothly. Their hard work is often overlooked, so I appreciate you taking the time to mention it.
Thank you for your feedback. We are always looking for ways to improve, and your comments are very helpful. We will look forward to seeing you in the centre again soon Peter. May I take this opportunity to thank you for your loyalty at Hutton Moor Leisure Centre, it is very much appreciated.
Well run centre with friendly helpful…
Well run centre with friendly helpful staff.
9 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to share your positive review of our company. We appreciate your feedback and are delighted to know that you had a great experience with us. Your satisfaction is our top priority, and we are committed to providing our customers with the best possible service. We will continue to work hard to maintain the high standards that you have come to expect.
Thank you again for your support. We look forward to serving you again in the future.
Staff are helpful and friendly
Staff are helpful and friendly. The pool is a good temperature and well organised.
It would be good if there were more showers with cubicles.
8 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to share your positive review of our company. We appreciate and value your feedback and are delighted to know that you had a great experience with us. We will continue to work hard to maintain the high standards that you have come to expect. If you would like me to investigate your suggestion in relation to the shower cubicles, please could you reply with the name of the local Leisure Centre in which you are a member of. Thank you again for your support. We look forward to seeing you again soon.
Reply from Leisure Centre
Thank you for your kind feedback. We are glad you enjoyed your classes and found our staff to be friendly and helpful. We appreciate your support and look forward to seeing you again soon.
Great equipment and friendly…
Great equipment and friendly atmosphere. But please turn your air-conditioning on its so hot in the gym, especially the weights area!
8 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for your feedback about our gym equipment and the friendly atmosphere. We're glad to hear that you're enjoying your workouts with us.We apologise for the inconvenience caused by the air conditioning. We understand that it can be uncomfortable to work out in a hot environment. Please can you let me know which local Leisure Centre you are referring to so I can raise this with the management team.We appreciate your support and look forward to seeing you again very soon.
Great choice of gym and classes
Really pleased with the facilities at the centre ,the classes and instructors are very professional , every class is beneficial and fun .
9 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for your kind words about our facilities, classes, and instructors. We are delighted to hear that you are enjoying your experience with us. We strive to provide a welcoming and supportive environment where our members can improve their health and well-being.
We really appreciate your feedback and will continue to work hard to provide the best possible experience for our members. We will look forward to seeing you in the centre again soon.
Fantastic!
Since I moved to Nailsea 10 years ago Scotch Horn Leisure Centre has changed my life for the better. I survived a stroke in 2016 and the team there has been unbelievable as regards my recovery and rehabilitation. All of the staff are fantastic and very professional. The facilities at the centre are good and regularly improved. I cannot praise the centre enough.
9 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for your kind words about Scotch Horn Leisure Centre. We are delighted to hear that the team has been so supportive of your recovery and rehabilitation. We are committed to providing a welcoming and inclusive environment for all our members, and we are pleased that you have found the facilities and staff to be so helpful.
We really appreciate your feedback John and will continue to strive to provide the best possible experience for all our members. Thank you for your loyalty and support.
Good facilities, too many limitations
The gym and the staff are lovely. Swimming is a constant frustration! 8 lanes are frequently reduced to 6 lanes, claiming staff shortage, meaning all swimmers have to change lanes. A daily occurance, leaving swimmers frustrated and annoyed. Several showers are now out of action on poolside and in the changing area. The price to take children swimming has risen to £5:30…..a lot more than many leisure centres. There is no senior prices, surely this should be encouraged to make it more affordable for elderly folk. All that said, the staff are lovely, and always respectful. All in all good facilities with too many limitations.
9 May 2024
Unprompted review
Reply from Leisure Centre
Thank you for your feedback about our facilities. We appreciate your positive comments about the overall quality of our facilities, but we understand that you have some concerns about the limitations which I will raise with the management team at Tarka Leisure Centre.
We are always looking for ways to improve our services, and we will take your feedback into consideration. We hope that we can continue to provide you with a positive experience in the future.
Reply from Leisure Centre
I'm so glad to hear that you're enjoying your experience with us! We're committed to providing our members with great people and good classes, so it's wonderful to hear that we're meeting your expectations.
If you have any questions or suggestions, please don't hesitate to reach out. We're always looking for ways to improve. Thank you for your loyalty and support.
Thanks to Lisa.
Hi, came in today for fitness class. On way out decided to join over 60's membership with a friend. Your lovely Lisa really helped us and it was really appreciated. Thank you Lisa, your doing a great Job 👍
26 April 2024
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to post this lovely review! Your feedback is very much appreciated. I will be sure to pass your feedback onto the management team at Sidcup Leisure Centre who can then nominate Lisa in our "staff member of the month" rewards scheme. Have a lovely weekend and we hope to see you and your friend at the centre again very soon.
Impossible to cancel membership via app…
Impossible to cancel membership via app or website. You need to call during office hours. Cancel the direct debit and be prepared for the non refundable £20 charge and if unpaid within 7days another charge of £20 will be added. Appealing customer service! Ripoff company !
15 April 2024
Unprompted review
Reply from Leisure Centre
Many thanks for your valued feedback. I am sorry for any frustration caused. We do aim to be as transparent as possible within our terms and conditions which are agreed to when joining. However, I do understand that these can sometimes be overlooked so I have added a link here for your reference. https://www.leisurecentre.com/termsandconditions.
You can contact our central team Monday - Friday 08.00-18.00 on 01905 969619. Alternatively, you can send an email at any point to leisurecentre@servicetsg.com and the team will respond within 3 days. A cancellation form is on our Leisurecentre.com website. https://www.leisurecentre.com/contact-us. Just select the centre and the enquiry type which is listed as "cancelling my membership". I hope this information helps.
Ridiculous policy at Irlam and Cadishead Leisure Centre
We have booked a badminton court for one hour with membership & paid for an hour extension, since we are playing for more than 1 hour we have 8 people taking turns so when 4 are playing badminton 4 can have a rest to recover. When we walked pass the entrance there was a male staff restricting us saying only 4 people are allowed to go into the badminton court area, the other 4 will have to stay in cafeteria and wait. It is just nonsense of how inflexible this policy is, we ended up paying for an extra court in the 2nd hour.
During the game we noticed the first court there were 6 people at the court (we have a photo proof) 4 playing and 2 were sitting (1 adult + 1 child), however there were no staff restricting their entrance nor speaking to them or give them warning. Don’t want to bring up the line of discrimination but the different attitude from the staff made the entire experience extremely awful, which the group regretted obtaining membership with the leisure centre.
We are regular intermediate badminton players and we have been playing in a numerous of other leisure/sports centre, we tried to come to Irlam on a weekly basis but now we are planning to move to another location for our weekly badminton games unless this so-called policy got changed.
10 April 2024
Unprompted review
Reply from Leisure Centre
Thank you for leaving a review. Unfortunately Parkwood Leisure do not manage this Leisure Centre. It is managed by Salford community leisure and below is a contact link for them. Good luck in resolving your complaint. https://salfordcommunityleisure.co.uk/contact/
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