from the first telephone call to arrange to visit the Poole branch, Ed was helpful and keen to assist with my broken sunglasses. On arrival, he remembered our telephone discussion and Molly repaired m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent personnel, friendly, pleasant manner both from people carrying out the eye tests and from the person discussing a change of lenses and maybe new frames. Very clear and thorough explanations... See more
The Burnham on Sea Leightons team is extremely friendly yet professional. Everything is clean & comfortable. I always feel welcome and important. I have to make a special mention of Ray who did... See more
Company replied
Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time all... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
United Kingdom
- 0800 40 20 20
- leightons.co.uk
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
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Excellent experience
Excellent personnel, friendly, pleasant manner both from people carrying out the eye tests and from the person discussing a change of lenses and maybe new frames. Very clear and thorough explanations of everything.
22 August 2026
Unprompted review
Excellent service
Excellent service, polite, understanding staff.
I have every confidence in the advice and help given.
19 August 2026
Unprompted review
Stripped screw head.
I had stripped a screw head on an old pair of sunglasses that I was very attached to. I took them into Leightons in Hempstead Valley shopping centre and Mark was very helpful. He removed the offending screw at zero cost. Many thanks Mark.
19 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that Mark at Leightons in Hempstead Valley was able to help you with your sunglasses, and we really appreciate you sharing your positive experience with us. Thanks for choosing Leightons!
Really friendly staff who explained…
Really friendly staff who explained everything in a very positive manner. A great experience from start to finish.
18 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you had such a positive experience at Leightons! Our team always aims to explain procedures in a friendly and clear way. Thank you for taking the time to share your feedback with us!
Everything is very easy
18 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had a great time at Leightons! Our team always aims to make your experience smooth and hassle-free. If there's anything else we can assist you with, feel free to get in touch. Thank you for your lovely feedback!
Good experience with a helpful…
Good experience with a helpful knowledgeable team
17 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your good experience with our knowledgeable team, thank you for taking the time to share your feedback! If you have any further questions or need assistance in the future, feel free to get in touch. Have a great day!
After going to other optometrist…
After going to other optometrist providers, I stumbled apon Leightons last year. Their service was one I was not used too from my previous provider (I won't name names) I was bowled over by their professional approach and I was made to feel no question was a nuisance to ask. Eye health is so important to me, so I do ask questions. I paid for the ultimate eye test and my worries were put at ease. From walking in, to the pre eye test, to my actual examination to buying glasses the feeling of being seen and heard was truly impeccable. The service is what brought me back a second year and this time I bought my glasses there. I don't think I'll ever go anywhere else now. I feel like I was looked after and didn't feel like a number walking in. So thank you. I also bumped into a lady who had her eye appointment there that day too and we both sung your praises, after which she said she has been going for years as they "Always look after me" and I thought that was wonderful. I miss true customer service and I felt it at Leightons.
15 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had such a positive experience with us at Leightons! Our team really values creating a welcoming environment where you feel heard and cared for. It's wonderful to know that you felt looked after throughout your visit, from your eye test to finding the perfect glasses.
Thank you for choosing us for your eye care needs, and we're so pleased to have earned your loyalty. We'll make sure to pass on your kind words to our team, they'll be delighted to hear your feedback.
CUSTOMER CARE OF THE HIGHEST STANDARD
I have always found upon each of my frequent visits to Leightons opticians Andover branch in the Chantry Centre, to be a first class caring organisation. Of note are Kimberley and Georgie who are most professional as well as being charming. On contacting this branch today I spoke to a lady called Tracey. This young lady is to be congratulated on her wonderful customer care skills. I had many questions of a complicated nature which Tracey carefully explained to my complete satisfaction. I wish to commend her to her employer as a fine ambassador for Leightons Opticians, Andover. Thank you Tracey for being so patient and polite to myself: a senior citizen who can be rather difficult at times... GL
15 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at our Andover branch, thank you for taking the time to share your feedback!
Kimberley, Georgie, and Tracey will be delighted to hear your kind words. We're so glad Tracey could assist you with your questions. We appreciate your commendation and want to thank you for choosing Leightons! If you ever need anything else, feel free to get in touch.
Reply from Leightons Opticians & Hearing Care
We're delighted to hear that you found our service helpful and friendly! Our team at Leightons always aims to provide the best possible care to our patients. Thank you for taking the time to leave such positive feedback. If you have any further questions or need assistance in the future, feel free to get in touch.
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with us! Our team at Leightons is dedicated to providing great service, so it's wonderful to know we hit the mark for you. If you ever need anything, just let us know. Thank you for choosing Leightons!
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you found our team attentive and experienced good customer service. Thanks for taking the time to share your positive feedback!
Excellent service from Ed and Toby
Excellent service from Ed and Toby - tightening sunglasses. Thankyou so much
14 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with Ed and Toby for your sunglasses tightening! Thank you for taking the time to share your feedback, and we're delighted you're happy with the service you received at Leightons.
Love these opticians
Love this opticians and my husband, kids and I have been using them for years. They are always friendly and professional, offer knowledgeable advice and a great selection of glasses (at great prices - especially for the kids). Highly recommended.
12 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you love Leightons! It's wonderful to know that you and your family have been loyal customers for years and enjoy our friendly service and wide range of glasses. Thanks a lot for the recommendation! See you at your next visit!
Always a fantastic experience with…
Always a fantastic experience with Elenor O'Nyons, thanks for your help!
13 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear that you had a fantastic experience with Elenor O'Nyons! Thanks for sharing your positive feedback. If you need any further assistance, just let us know.
Beth was very helpful
Beth was very helpful, repaired lens that came out of glasses & noticed arms were too wide so corrected them. Top service, very impressed.
12 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that Beth provided you with such excellent service at Leightons. It's great to know that she was able to repair your lens and ensure your glasses fit perfectly. Beth and the team will be delighted to hear your positive feedback!
Perhaps I was expecting something more…than my budget allow me
Perhaps I was expecting something more exciting that what my budget allows me.
30 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for taking the time to leave a review. We value all feedback, as it helps us understand how we can improve our service. Our branch manager will be in touch with you shortly to discuss your experience and see how we can help further.
Consistantly Excellent Service
I visited Leightons in Camberley as I had two appointments. My first was a hearing appointment with Bobby and my second was an eye test with Kash. The service I received, from both professionals, was outstanding and I would not consider using any other optician. Everybody works as a team to provide excellent care and attention.
6 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear how satisfied you were with the service you received from Bobby and Kash during your appointments at Leightons in Camberley! It's fantastic to know that you found their care outstanding and are considering us as your go-to. Thank you for taking the time to share your positive experience with us!
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