Leigh Cars Ltd Reviews 

97
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated sales staff for being exceptionally helpful, friendly, and polite. Buyers note that team members are highly knowledgeable and make interactions pleasant. Many people often mention that the overall process of buying a car feels surprisingly smooth, straightforward, relaxed, and completely stress-free. However, some customers were genuinely dissatisfied with unexpected mechanical problems, faulty parts, and a perceived lack of effective aftercare support. Some reviewers also noted receiving vehicles with concerning physical flaws such as bald tyres, fluid leaks, or unaddressed issues.

What people talk about most

Product

Reviewers express mixed feelings regarding the product, highlighting both extreme satisfaction and severe... See more

Staff

People report positive experiences with staff, highlighting that team members are friendly, professional, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and... See more

Service

Clients share positive opinions on service, noting that staff members are honest, knowledgeable, and helpful... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers were amazed, reporting vehicles that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can honestly say that buying a car from Leigh Cars Ltd has been a thoroughly positive experience from start to finish. At no point did I feel any pressure to make a purchase, which I really appr... See more

Company replied

Rated 5 out of 5 stars

From walking through the door to driving off Cameron looked after us and did all the work including warranty, change of user notification and taxing the car. He was very knowledgeable and answere... See more

Company replied

Rated 5 out of 5 stars

This dealership is highly recommended, part exchanged our car here and we’re very happy with how we were treated by all the staff . The premises is professional as are the staff we encountered Dan &... See more

Company replied

Rated 5 out of 5 stars

So i visited Leigh cars to buy my first car this week, to help me throughout when looking at a car to then purchase the car. I had Cameron at the dealship help me through the process of everything,... See more

Company replied


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(97)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service

Smooth, easy stress free service from start to finish during the purchasing of my new car. Excellent quality car, very happy. Would definitely recommend!

29 August 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Keiran, thank you for taking the time to leave us a review about your purchase experience, we really appreciate it. We wish you all the best with the fantastic new Kuga and hope to assist you again in the future. All the best, Leigh Cars.

Rated 5 out of 5 stars

First class, seamless service

I have never experienced such a smooth and fast part exchange on a car. Dan was extremely professional, explained everything and made the whole process seamless. I couldn't believe I was driving away in my new car so quickly. First class service.

20 August 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Tracey, thank you for taking the time to leave us a review about your purchase experience, we really appreciate it. We wish you all the best with your fantastic new VW Golf and look forward to assisting you again in the future. Best Wishes, Leigh Cars.

Rated 5 out of 5 stars

I recently purchased a second hand car…

I recently purchased a second hand car in immaculate condition. Great service by the salesperson. I was recommended LeighCars by a family member and I would recommend them again!

18 July 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Jake, thank you for taking the time to leave us a review about your recent purchase with us, we really appreciate it. We wish you all the best with the new Fiesta and we hope to assist you again in the future. Best wishes, Leigh Cars

Rated 5 out of 5 stars

Highly recommend

Always cautious when buying a car, but these guys were great from start to finish. Highly recommend and will use them again in the future.

7 July 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi, thank you for taking the time to leave us a review about your experience with Leigh Cars we really appreciate it. We look forward to assisting you again the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

Great support

Very friendly and helpful team. Everything went smoothly, happy to recommend them.
Thanks all

6 June 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Chris, thank you for taking the time to leave us a review about your experience with Leigh Cars we really appreciate it. We wish you all the best with the new Qashqai and we hope to assist you again the future. Best wishes, Leigh Cars.

Rated 1 out of 5 stars

I was sold a car in March which on qst…

I was sold a car in March which on qst inspection seemed fine (im not a mechanic so cannot check under the car etc)

Anyway now the weather is warmer (june) I have tried to use the air conditioning and it does not work...the company said its prob a re gas

So i went to garage and they have instantly spotted split pipe which in their opinion would have been very obvious to the dealers when checking the car over.

Ive told leigh cars and they are refusing to help, even the director is sending me unprofessional emails telling me i cant prove it was like that.

I paid over 10k for a second hand car that they told me was all working as it should be (i have 4 young children that i transport in this car!) I cannot afford to be spending 10k and then have to pay for more work on the vehicle.

I am absolutely disgusted in how the service changed from when they wanted me to purchase the car to now when i have a problem.

Should be ashamed of themselves!

In response to their reply below....defamatory is comments that are untrue, nothing i have written id untrue and i feel potential cudtomers should know ehat your company are like.

Also, yes i did leave a 5* review initially because, as i said in the review above, the customer service was great when you wanted my 10k!

Its nothing like a flat tyre thats a ridiculous comparison...its something under the car that I cannot see and the split pipes are just the obvious problem, the garage have told me there could be further problems but this is where they would need to start in the process of diagnosing.

Not blackmail, again I'm trying to give a fair reflection of the company....

16 June 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Good Afternoon Mrs Stevens,

Thank you for your review. However, to put our customers minds at ease over the facts regarding your review I must put a few points correctly.

It has been 4 months since the vehicle was purchased. You have been in contact with us regarding your air conditioning not functioning and sent through some photos of a split pipe, a consumable part that is not covered within the terms of your warranty, even though you are now outside this period. The vehicle purchased is 12 years old and has done 90k miles. Unfortunately it is not immune from consumable parts breaking or going wrong, this is part and parcel of running a car unfortunately and you should be prepared for such repairs as the owner of the vehicle.

Unfortunately we will not be blackmailed or intimidated into paying for consumable parts on your car on the basis you are going to leave us a negative review. What you are asking us to cover is similar to a puncture on a tyre after driving it for 4 months and how ever many miles, so you can understand our reluctance to pay for such fault.

As previously communicated in email to you, we have already offered you a refund for the vehicle if you are unhappy with it so please feel free to get in touch to arrange this.

I am sorry that you feel the need to leave this review after already leaving us a 5 star review when you purchased the vehicle. I feel it is somewhat unfair and borderline defamatory.

Thank you once again for your review and please do feel free to call me on 01702899851 if you wished to discuss further.

Kind Regards,

Elliot Ede
(Director)

Rated 5 out of 5 stars

Really good customer service

Really good customer service, very helpful and informative. Went over and above to help me. Dan and Elliot are who mainly delt with my queerys.

12 June 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Lauren, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

First adult purchase for my 17 year old…

First adult purchase for my 17 year old daughter and can't thank Dan enough for his help. A fantastic little car at a great price. Car was pristine inside and out. Professional service from start to finish, great communication and Dan kindly dropped the car off for us. Highly recommend Leigh Cars - and of course Dan.

19 May 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Iain, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

What a find!!

lovely car, sold by an excellent car dealership.
friendly & helpful from 1st enquiry to collection.
brilliant customer service.
Highly recommend Leigh Cars for anyone looking for a secondhand car.

16 April 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Geraldine, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

A very friendly and helpful sales team.

21 February 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Steve, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

First class

Picked up a pristine 9 year old Nissan Leaf from Dan at Leigh cars. Was in and out with car bought in 30 mins and he got the car dropped off for me. Very efficient and professional and no hard sell when I went to look at car. Thoroughly happy with the car and service and will for sure be returning there for another in the future. Highly recommended!

30 January 2023
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Graham, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

Professional from start to finish

Professional from start to finish. No hard sale, accommodating and knowledgeable.
Maximum part exchange given, and beautiful car purchased inside and out.
Excellent service, would highly recommended.

13 March 2022
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Rebecca, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

Buying a car is always a big decision…

Buying a car is always a big decision but when we were in contact with Dan from leigh cars he made life easier. He service and communication was top notch ,,well deserved 5star rating .
Highly recommended

3 March 2022
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Colin, thank you for taking the time to leave us a review, we really appreciate it. We wish you all the best with your new car and hope to assist you again in the future. Best wishes, Leigh Cars.

Rated 5 out of 5 stars

Update to my earlier review…

This is an update to my earlier review now we have had the car for a few days and to give a bit more detail.
Fantastic professional service. Our daughter needed a car for work when the old one died. The work she does and a back injury meant she had a very specific requirement for a replacement. The big problem is that we are hundreds of miles away from her. Looking to buy a car without even seeing it was a massive concern, especially having come across so many 'private' sellers who are clearly dodgy dealers who are lying to avoid responsibility.
Leigh Cars really is a no-nonsense top class business. From start to finish Tim was reassuring and very supportive, without being pushy. Nothing was too much trouble and we got a quality car at a reasonable price; delivered to the door with a written 14-day return policy if unhappy. Definitely the first call next time we need a car.

1 February 2021
Unprompted review
Leigh Cars Ltd logo

Reply from Leigh Cars Ltd

Hi Kevin, thank you for taking the time to leave us a review, we really appreciate it. We wish your daughter all the best with her new car and hope to assist you guys again in the future. Best wishes, Leigh Cars.

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