Legrepublic Reviews 

368
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I do not trust this company. I have been waiting for 40 days and I don't think I'll receive my order anymore. Their website also doesn't work now anymore. I keep getting promo emails and I received on... See more

Rated 4 out of 5 stars

22 days till it reached destination (China to Dubai UAE) & 1 day delay as courier sent to wrong address but luckily wasn’t delivered to wrong address. Due to the pandemic I guess it took longer that... See more

Rated 1 out of 5 stars

Non existent customer service. Order fleece lined pants for my wife for xmas. Ordered womens large, The pair we received were maybe a child's large. Tried to return. No return address anywhere, No re... See more

Rated 1 out of 5 stars

I ordered almost two months ago and my package still hasn't arrived. I asked customer service of Legrepublic how much longer it will take since it has been 41 business days, but I don't get a respons.... See more

Company details

  1. Activewear Store

Information provided by various external sources

Official Site. We have a goal to bring high quality activewear and uncompromising service to all of our customers. Free worldwide shipping on all orders over 50$.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

368 reviews

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1.4

All reviews

(368)

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Rated 1 out of 5 stars

Non existent customer service

Non existent customer service. Order fleece lined pants for my wife for xmas. Ordered womens large, The pair we received were maybe a child's large. Tried to return. No return address anywhere, No responses to emails on 3 separate occasions. Avoid at all costs. Rip off

12 January 2024
Unprompted review
Rated 1 out of 5 stars

I’ve been dealing with those people for…

I’ve been dealing with those people for 3 months now if not more ,I don’t even remember ...they said that I can have the money back or they can reship it ,so I said they can reship it since I’ve been waiting for so long ,I don’t care now how much longer I need to wait . Again , waited a month and nothing arrived , on the tracking info it says it was delivered august 27, now it’s September 25th, I still don’t have the pants ....what a disappointment .

26 September 2020
Unprompted review
Rated 1 out of 5 stars

Response to DEE SH & others

DEE SH, and I really hope some of you others that posted previously see this. I wish there was a way I could reply to you directly but unfortunately it doesn’t look like this site allows for that..
I ordered a pair of leggings, felt that the size was not as described, they did not fit well, so I proceeded to process a return. I thought no big deal, these things happen, but boy was I wrong. I came to find out that one little pair of leggings was going to cost me another $200 because they require shipping of their returns to China. I got in touch with the company (I ordered through Instagram and somehow found a way to contact, maybe that’s when their website was still operating? The email was, and I’m going to space it out because this site also doesn’t allow you post emails in your review, so just don’t put the spaces in: hello @ legrepublic .com), expressed how this was outrageous and they should find a way to pay for my shipping for this inconvenience. They would not budge no matter how hard I fought it. I proceeded to file a claim with my bank, Chase Bank. This is actually really easy to do through your online banking, assuming most banks provide the service. Chase fortunately did there job, analyzed the issue, and refunded me the money. So if there’s any advice I can offer, it is that. Go on your banks website, file a claim, and they take it from there. Should only take you a few short minutes to do it online, and you don’t have to do anything from there. But it did take a few months for Chase to fully process it and finally respond that they agreed, it was an incorrect charge, and they would be crediting me back. That’s not unusual considering the amount of claims they receive and have to go through the process of investigating. But for me it was worth the wait to not even so much get my money back, but more so to ensure that my money did not go to a company which seems to be quite sketchy/fraudulent, or at minimum, providing terrible service. Sorry this was a novel but I hope it helps.

3 September 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of leggings on 8th March…

Ordered a pair of leggings on 8th March through PayPal. Was sent an email to say the leggings had been shipped but the mail tracking link redirected me to a page saying the website is now no longer operating. Where is my money?! How do I get my money back?!?!

3 September 2020
Unprompted review
Rated 5 out of 5 stars

They changed leggings free

I made my first order at the end of march, and I got my parcel only 3 months later. I have even left my angry claims here in JUNE. Then I got my clothes at the end of JUNE and leggings were damaged (there were spots I think unwashable on it). I made foto and sent on their new email. The name of the company changed for TRUETIGHTS. They answered me on the same day and said that their would have this checked by their Quality Team before they proceed with the next step. A few days after they answered that I can change leggings or return back money. I decided to change them. I didn't need ti return back my dammaged leggings, they just sent me another one the next day. And today, I got leggings. The quality is good. Without spots.

17 August 2020
Unprompted review
Rated 1 out of 5 stars

Their website disappeared after I purchased

Their website disappeared after I purchased an order so I now don’t have a way to contact them. I payed $94.72 for 2 ribbed Pants and 2 ribbed tops and only received the 2 pants and need to return one pair because they don’t fit the same as the others. So sad about this

20 July 2020
Unprompted review
Rated 1 out of 5 stars

Poor clothing and customer service.

This was a bad experience worsened by COVID. I ordered the items on May 7th on sale, and received them on July 15th. I got everything in a medium, yet one bra was too large, and one was snug. One pair of pants too large, the elastic band did not even grab, and the other pair was too short and tight around the hips. Again, all mediums! Customer service acted so nice, but when I asked for a return and needed a special IATA code in order to send back to China during COVID, they conveniently ignored me for 3 days now, "invalidating the return window." I spent $100 for clothes that don't even fit, are sort of see-thru, and aren't worth a penny. THANKS.

16 July 2020
Unprompted review
Rated 1 out of 5 stars

I received the package and was very…

I received the package and was very dissapointed. The pink stripe legging is correct in size but the leg part is so small that even my slim legs look like sausages in it. The stripes yoga set i ordered for my friend was like a very short 3/4 pants thought it said that it was a long pants. I should not have ordered.

14 July 2020
Unprompted review
Rated 1 out of 5 stars

Cheap awful don't order

Over two months and still in China ? I want a refund. But I think this is a scam 😔

So after 3 plus months waiting and 20 emails I got my leggings which are awful cheap see through material so I wanted refund. I was told by an agent I have to send and pay for my own post. So I did still haven't received a refund and it's been another 2 months so I'm down 65 euro for leggings and 15 for posting it back and haven't received a Penny 😂 don't touch this company I never post bad reviews but this company is awful I can't think of one thing good besides the customer agent I dealt with was friendly.

12 July 2020
Unprompted review
Rated 2 out of 5 stars

It took really long to receive the…

It took really long to receive the leggings, more than they said, around 1month and a half. I know coronavirus has slowed down deliveries.. but I bought it in early May when the lockdown started to be eased. I must say the people of the customer service were kind, although they took long to answer (they're probably understaffed). The quality of the leggings is fine. However, I want to return one item that doesn't fit it and now the website is down.
I won't buy there again and I wouldn't recommend it either.

11 July 2020
Unprompted review
Rated 1 out of 5 stars

Terrible shipping

Terrible shipping , never teceived my order. Terrible response time and follow up from customer service.

11 July 2020
Unprompted review
Rated 1 out of 5 stars

Ordered May 10, still not received July 6

Ordered May 10, still have yet to receive my package. Each time I've asked for an order cancellation/refund, they send me the same tracking info that showed my package has gone nowhere. They said it would take up to 25 business days, and it's been well over that. They've rebranded to True Tights, likely because of the horrible reviews they've gotten.

6 July 2020
Unprompted review

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