🇫🇷 J'adore! Très bon service client, Cathy et Alan sont très attentionnés. Bons produits et livraison rapide! Un petit bout de France en Irlande grâce à eux. Je recommande ! 🇬🇧 I love le Goudal... See more
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See what reviewers are saying
I'm always wary when using websites I've not used before...thankfully, Le Goudalier didn't disappoint! Ordering online was really easy, and my order has just arrived! Thank you Cathy & Alan - I will... See more
Company replied
Thanks a lot to everyone at Le Goudalier, such a pleasure getting all these yummy fresh French food delivered to our door ! Ordered twice already with no issues at all. Communication was clear and d... See more
Company replied
Excellent service from Le Goudalier team. The goods were delivered the next day. Alan has previously texted me to make sure we are at home.The products are delicious as expected. I would recommend Le... See more
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Company details
Written by the company
Online delicatessen specializing in flavours of France and Belgium. 24 hour delivery in both Republic of Ireland and Northern Ireland.
Contact info
13 Adelaide Road, D02 P950, Dublin 2, Ireland
- +353874087531
- info@legoudalier.com
- legoudalier.com
4.9
Excellent
256 reviews
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Excellent service
Excellent service from Le Goudalier team. The goods were delivered the next day. Alan has previously texted me to make sure we are at home.The products are delicious as expected. I would recommend Le Goudalier to everyone who likes the authentic French products. Merci! 😊
12 February 2022
Reply from Le Goudalier
We're so happy you're enjoying our service, Maria! This is what we aim for. It was great meeting you and I hope we see you again soon!
Great service of real French products…
Great service of real French products not found locally.
11 February 2022
Reply from Le Goudalier
Thank you for your great review, Olivier! We look forward to seeing you again!
Very efficient and friendly service
Very efficient and friendly service. Delivered in 48 hours from Dublin! Well done.
10 February 2022
Reply from Le Goudalier
Thank you, Helene, and so happy to see our rapid service to Cork is working! Hope to see you again very soon!
Overall very good experience with Le Goudalier
I had a very good overall experience with Le Goudalier : from registering and ordering the products to the final delivery, everything was clear and simple. Delivery happened in time without any issue, products were very good quality.
I really recommend this online service and I will definitely order again !
10 February 2022
Reply from Le Goudalier
So great to hear you're enjoying the entire experience. We do our best to ensure you receive your items with a smile! Hope to see you again soon, Laetitia!
Super site and quick delivery
Super site and quick delivery. all the good stuff from home in one place... lovely service.
10 February 2022
Reply from Le Goudalier
Thank you, Julien! So happy you've enjoyed our service. Looking forward to seeing you again soon.
This website is a godsend for French…
This website is a godsend for French expats in Dublin! The products are everything I've been looking for and there are a lot of options to chose from.
I was pleasantly surprised by how quick the orders are being taken care of. The Goudalier has a very good communication strategy and are super quick to provide update and respond as well. I was surprised to be contacted via Whatsapp but it is a great way to communicate efficiently.
Alan delivered the products himself instead of DPD and was very friendly.
I will definitely order again.
Thank you so much.
7 February 2022
Reply from Le Goudalier
Thank you so much, Noemie, for the wonderful review! We do our best to provide our customers with the best service possible and give 110% in everything we do. It was great meeting you the other day and we hope to be able to serve you again very soon.
Great service + wide range of French products
Absolutely great service with outstanding products. Highly recommended!!!
6 February 2022
Reply from Le Goudalier
Oh, wow! Thank you for the kind words, Chris! So nice to meet you last week! Hope we can see you again soon.
Just excellent
Just excellent, super friendly, authentic product from France, ordered on Thursday delivered on Friday morning. Just thank you ☺️
6 February 2022
Reply from Le Goudalier
Thank you, Meddy! It was great chatting with you the other day. We hope to see you again very soon!
Reply from Le Goudalier
Thank you, Celine, for your review. Hope to see you again soon.
Yummy
Thank you so much for the order today, nice conversation with Alan. Good to have a bit of french products here.
2 February 2022
Unprompted review
Reply from Le Goudalier
And thank you so much for your review! It was great talking with you today, Maxime - hope to see you again soon!
Excellent service
Excellent, friendly and fast service. Well packed items to avoid any incident during transport.
28 January 2022
Reply from Le Goudalier
Thank you for the great review, Julie, and we look forward to serving you again soon.
Got my delivery the day after I placed…
Got my delivery the day after I placed it, got everything! Amazing
28 January 2022
Reply from Le Goudalier
So happy to see another happy customer! Thank you, Anais, and see you soon!
Easy navigating on the website
Easy navigating on the website, delivery was very fast and quality of the product is amazing ! Will order again for sure
28 January 2022
Reply from Le Goudalier
Thanks so much, Adeline! We're so happy you were able to order with ease. Looking forward to seeing you again!
Reply from Le Goudalier
Thank you for your review, Sandrine! Hope to see you again soon.
Love
Love, Love, Love being able to buy some of the foods we miss so much from France! So happy with the service and how friendly Le Goudalier is! 5 stars from me
23 January 2022
Reply from Le Goudalier
Thank you so much! We love making our customers happy and hope we see you soon with much more to offer! Bon appétit!
Great
I had a great experience buying at Le Goudalier and I think a lot of French people will have a good experience. However just wanted to point out a few things that need to be adjusted.
1) The page loading time is too slow. Despite I like the little animation when you move from one page to another, they take too long to load. That’s even striking that there’s not a lot of products on one single page.
2) There is no tracking number sent when the order is complete. People love to track their packages! :)
3) Need much more products. I didn’t want to get to 50eur minimum for free shipping, because I just didn’t have anything else to get.
Other than that, that’s a greats online experience. 4.5/5 rounded to 5.Can’t wait to visit the store in person!
14 January 2022
Reply from Le Goudalier
Hello and thank you for your review! To answer your questions, I'm sorry if you are experiencing slow loading times. I have looked into this personally and am currently waiting 2 seconds to change pages. Maybe, if you are using 4G, times may differ. I had included the animation to avoid having to stare at a blank screen for the loading time. I will, however look into improving the time. DPD sends either an email / SMS before delivering the item. The contract we have with them is overnight delivery so this avoids having to track the item. Once the order is processed by us, you also receive an email. We receive numerous new products every week and they are listed straight away on the site. If you feel there are certain items you would like to see, please fill out a suggestion on our website. Hope this answers your questions - please let us know if you are still experiencing problems. Alan
The shop had 10 delivery for Christmas
The shop had 10 delivery for Christmas (stated by the owner of the shop via message) Instead of delivering by itself they engage a carrier.
I wasn’t delivered on time but a week after (on the 31st of December) which is useless when you order Christmas products. The lady told me everyone was delivered on time except me, I already had some issues with Dpd but being that unlucky … such a shame.
Prices too high.
The boss and I talked via WhatsApp due to the delivery issue, she is way too familiar (she uses an appropriate language) orthography mistakes at every sentences, emojis (such as : 😤) and big “!!!!”.
The products I ordered are not the same as the ones from the website. The carrier isn’t responsible of it this time, the product were placed in my parcel while knowing they were not the ones ordered.
I ordered a MAILLE vinegar, I received another brand, cheaper of course but same price without being noticed !
Same for salt, a special brand is sell on the website, I received another brand (cheaper to buy for the owner of the shop but The price didn’t change for me) without being noticed neither.
Not every one can be a owner of a grocery shop, bare this in mind.lack of honesty and professionalism.
1 January 2022
Reply from Le Goudalier
Dear Mrs. M.,
We are sorry to hear you had a frustrating experience but we really appreciate you bringing this issue to our attention. Your feedback helps us work better, even if a 1 star review is a bit harsh considering the problem stems from DPD and, as you know, we are currently looking into this issue with them. I can assure you that we had much more than 10 orders for Christmas and are unable to deliver each order in person, which is why we use a courier service. I do hope you will keep us informed of the outcome of the complaint you have lodged with DPD, especially as you’ve told me that it is not the first time that you've had problems with them delivering to your address. I am also sorry that you found my attitude too familiar. It’s true that I do respond to all my messages by using the customer’s first name, even if I don’t know them – a common practice here in Ireland. I didn't, however, mean to offend you in any way. Thank you and all the best to you.
Kind regards,
Cathy
EDIT: Dear Madam,
I think that you now editing your review and questioning our honesty and professionalism is going a bit far.
The vinegar that you received is a product of equal value that we received following a breakdown from one of our suppliers. We had sent it to you because it is of equal price as we do our best not to have any missing products for our customers and always send an equivalent or superior product, which was the case for the salt. You should have pointed it out to me privately and I would have explained it to you and know that it is always possible to find a solution.
I believe that, in spite of the fact that you did not visibly appreciate my messages, we always try to be available and present for our customers especially in the event of a problem. If you find yourself “cheated” for the vinegar, I will give you a full refund so that we can resolve this issue.
We are honest people and we have never stolen from anyone. I also told you that you would get a full refund if your package does not arrive by Friday the 31st at the latest.
Honestly, I really don't understand your message and this sudden hatred towards us. I appreciate your frustration at not having received your package for Christmas but I will not continue the discussion about your delivery because you know as well as I do that your package was sent with 10 others for that one day, (NOT for all Christmas orders) for a December 22 departure with a guaranteed date of reception from DPD at your place on the 23rd.
We spent hours calling everywhere in order to settle this situation and you yourself recognized DPD’s lack of professionalism. You also thanked me for my reactiveness; you could only receive your package on Thursday 30 because it was their first opening day after Christmas.
I hope that you are now satisfied with my answer. If you still have complaints, do not hesitate to contact me privately and I will be happy to answer you.
Great products and amazing service !
31 December 2021
Reply from Le Goudalier
Thank you, Guillaume! So glad you are enjoying our products. See you in 2022!
Great range of french product
Great range of french product, good team behind the website. I recommend.
27 December 2021
Reply from Le Goudalier
Thank you so much for the lovely words! À très bientôt en 2022!
Order received in time for Christmas
Order received in time for Christmas. Looking forward to eating the lovely food I used to buy in France.
23 December 2021
Reply from Le Goudalier
Thank you, Michael! Enjoy your Christmas and bon appétit!
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