I have now made two hassle free Red Wing purchases from Legend, one on eBay and one directly through their website. Both went well, with quick dispatch and notification of tracking. I certainly... See more
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Review summary
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What people talk about most
Based on these reviews
Excellent branded products. Quick acknowledgment of orders and rapid delivery with Royal Mail. I have recently bought 2 pairs of Ecco soft 7 sneakers - one of which was Goretex-lined - and saved an e... See more
Unbeatable prices. Super quick delivery. I was a little skeptical when first using this website as the prices looked a little too good to be true (and the website design looks a bit dated lol!) but I'... See more
I've now bought several pairs of footwear from Legend. Always good quality trainers/boots at excellent prices (often much reduced). Delivery is fast too. One pair of boots came up too small and Le... See more
For the footwear I brought from here, I figured they were fake, as the price was cheapest I've seen (still Inc black Friday prices). The footwear seems to be legit and hasn't broken or let in water... See more
Bought some red wing boots from legend footwear. Boots are genuine and exactly as described for a fantastic price. Customer service was quick and helpful. Delivery fast. Returns simple. I will certain... See more
My order was processed very quickly,I was kept informed re the delivery which arrived on time.The Ecco Track 25 walking shoes themselves are excellent,at such a great price too..thank you Legend for w... See more
Great service and great price. My Blundstone arrived in perfect condition and very quickly. I couldn’t believe the price, even with all the Black Friday discounts didn’t come anywhere near Legend. Wil... See more
Ordered some timberland boots for a Christmas present and they never arrived. Tracking showed them at a PO hub but this status never changed so contacted Legend Footwear multiple times through Amazon... See more
Found exactly what I was looking for, and in the sale which was a bonus. Speedy delivery during January sales when other companies are taking ages. Will def use Legend Footwear again - and reassuring... See more
Legend Footwear was recommended to me as the place to go for Red Wing boots. I was really pleased to find the style I was after at an unbeatable price. I had a question about delivery which was dealt... See more
Gorgeous authentic in original box Birkenstocks I ordered sterling home slippers for winter shearling shoes and one pair oil leather sandals. I couldn’t believe the prices I wondered if they real. But... See more
I had a great experience ordering from this company with a rapid delivery. sandals fit perfectly and the Vintage Wood Birkenstock was a for me good choice, quality leather as opposed to birko flo and... See more
I bought the red wing moc toe, olive boots as a present for my wife, she already has a couple of pairs bought in Japan. Could not believe the price on this website so was a bit sceptical, but shouldn’... See more
Fantastic to find the perfect boots at less than half the price elsewhere. Super quality as I'd hoped, quick, safe delivery and altogether very pleased with my purchase. Thanks so much!
Purchased a pair of Ecco shoes (£139) from here and was extremely dis satisfied with their response to the sole delaminating from the shoe. With only approx 30miles clocked up on these shoes I determ... See more
Excellent service from Legend Footwear! Love my gorgeous Fly London boots... great price... speedy delivery... will definitely shop with Legend Footwear again. A big thank you x
No extended Christmas returns policy, so anything bought as a Christmas present before 25th November cannot be returned. The majority of companies offer an extended returns at Christmas. Infact this i... See more
Company replied
Bought a pair of Blundstone boots from Legend Footwear at a very fair price compared with what’s available elsewhere. Order delivered promptly and the boots are extremely comfortable requiring no brea... See more
Had the trainers I wanted at an incredible price - so low I thought the delivery or service would be terrible. But no, that was brilliant too! Would definitely buy again from this company and have alr... See more
Very happy with the choice of brands and price of footwear sold by Legend Footwear. This is my 2nd time buying from this company and I was absolutely pleased with my purchase. The process of buying to... See more
Found the trainers I was looking for at a great price. They were delivered quickly and really well packaged. This was my first time ordering from Legend Footwear but it certainly won’t be the last. Ex... See more
I have bought twice from this seller. Both times, exceptionally fast delivery and very responsive when I needed to reach out to them in my first order. Would highly recommend and happily shop again... See more
Huge range of products at very competitive prices. Have used before and will definitely use again in future. Royal Mail parcel tracking . Very pleased all round
I ordered some Hunter wellies and was a bit apprehensive due to the price being so much better than other sites. Boots are genuine, delivery was fast, can’t knock it at all!
Have purchased from them before and had the same experience, fantastic. Boots are perfect, brilliant price and the ordering and delivery process was simply, easy and quick. Will definitely buy from th... See more
Very happy with my boots ,great price and next day delivery service. Moc toe would definitely say size down by half size but bear in mind they are quite narrow. Only downside is there’s no insoles in... See more
My first experience of Legend and definitely won't be my last. Great shoes at a bargain price with free and quick delivery of well packaged item. Just perfect.
I ordered a fab pair of Doc Martens and got them for an amazing prime!! The service was great and I was kept up to date every step of the way regarding delivery too! Great product, fast delivery and s... See more
Trainers ace. Ordered wrong size. Sent them back. Refunded mega quickly. And then got replacements and an extra pair even quicker! Highly recommend them.
Really happy with my Red Wing boots from Legend Footwear. I ordered two pairs to check the size, and the whole process was easy. The only reason I’m giving 4 stars instead of 5 is that the refund to... See more
As other reviews have said, no extended Christmas returns. Most retail stores allow for this, so most people won't read the terms and conditions. I requested a refund straight after Christmas... See more
Company replied
Thought this was a joke when asked to leave a review! Ordered shoes then a couple of days later received a refund and a message to say order had been cancelled no explanation. Thought I’d give the ben... See more
Company replied
The shoes themselves are great. However, I noticed the price dropped by £10 just two days after I received the parcel. Since I have worn the shoes, they are no longer eligible for a standard refund/re... See more
Company replied
NEVER buy from here. I purchased a pair of Blundstone boots less than 3 months ago (a shoe which is notorious for its durability). My shoes had very clearly been stored incorrectly before being sold t... See more
Company replied
Fast delivery, really really good prices, and decent variety. Thought that these would be floor units or something because of how cheap they were but everything was brand new. Even do shoes in Size 15... See more
The leather of these boots is excellent, the sizing is true to size, and the delivery was fast and reliable. Most importantly, the price is incredibly good. I’ll definitely be ordering here more ofte... See more
Had doubts ordering from an unknown company like this but so glad I took the chance got a bargain and they came so fast. Would definitely recommend thanks
Quick delivery, goods as described. Had to return first pair as too small but was sent return label very quickly to allow for swift return.
I don’t often leave reviews but it was my first time using these guys. The price was so good that I thought it might be a scam website but other reviews reassured me. The boots arrived so quickly and... See more
Brilliant service . Kept up to date and if any issues was dealt with immediately. Would highly recommend this company and will be using again.
I made a purchase through Amazon, to date it still said due to be delivered. We all lead busy lives. They had sent a message on buyer and sellers message centre. I never received notification o... See more
Perfect! I was slightly apprehensive after reading a few reviews on here but I’m pleasantly surprised with my Lowa walking boots.
I bought my daughter a pair of Dr Martens for Christmas. Like most people, I started my Christmas shopping early, ordered end of October. Unfortunately they did not fit her and I emailed them to req... See more
Company replied
Great price. Good contact with Sales. Kept informed with progress of orders and deliveries. Arrived on the day expected. Can't fault. 19/11/26
You cancelled my order the day after confirming it without any explanation apology or idea when I would receive my money back. Very poor customer service. Now you ask for a review on an order you canc... See more
Company replied
I was a bit sceptical about the store as the prices were so low but my Dr Marten's boots arrived the next day with free shipping and in perfect condition.
Brand new pair of red wing shoes for £55 ! Unbelievable bargain , they a came in an original Redwing box with a cloth and everything
Could not believe the price but after reading good reviews I decided to take the chance and it paid off! Absolute bargain and arrived quick. Great service
Absolutely gorgeous pair of vivo shoes. I have ordered size 5 and it fits perfectly. Without insoles I have extra room. My usual size is 5-5.5. 24cm foot length. As always quick shipping.
Be very , very careful around ordering for Christmas … I bought trainers for my son and they became out of the 2 week return window that no other website operates . £120 down the drain . On... See more
Company replied
Company details
Written by the company
Legend Footwear is a highly reputable footwear retailer, selling online to throusands of customers worldwide with 30-years of experience in the industry. All brands we sell are of the highest quality, brand new and genuine authentic items. Legend Footwear, a highly reputable worldwide footwear retailer based in London, with the customer at the heart of our business. We strive to ensure each customer interaction is of the highest quality, with experienced experts in each area of the business. We pride ourselves on our dedicated customer support team, who are available 7-days a week to assist with every aspect of your purchase, from placing your order, to delivery and returns. With Free UK delivery and worldwide shipping, it's never been easier to step out in style when shopping with Legend.
Contact info
Unit 10B Lyon Way, UB6 0BN, London, United Kingdom
- 02036177862
- support@legendfootwear.co.uk
- legendfootwear.co.uk
4.4
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great service and boots.
Great service and boots.
Will definitely keep an eye for more bargains from this company.
20 November 2025
Unprompted review
Purchased a pair of Ecco shoes (£139)…
Purchased a pair of Ecco shoes (£139) from here and was extremely dis satisfied with their response to the sole delaminating from the shoe. With only approx 30miles clocked up on these shoes I determined it has to be a manufacturing fault but the representative must know better even when I sent the pictures showing no wear on the sole. Support team said it was 'consistent with general wear'. Wouldn't recommend or purchase another pair of shoes from this website again. Be warned!
9 February 2026
Unprompted review
Customer service Not !!!!
Ordered some timberland boots for a Christmas present and they never arrived. Tracking showed them at a PO hub but this status never changed so contacted Legend Footwear multiple times through Amazon and fobbed off every time, and now not even responding ! Nearly two months in and no boots and no refund and now not even responding to comms. The initial issue may have been their courier but it’s me left out of pocket and no excuse for poor customer relations. Please Legend Footwear give me my money back………
12 December 2025
Unprompted review
Boots, cracked and split within 3 months
Purchased a pair of boots, and within 3 months, they cracked and split. Now these retail at approx £260, of course, I never paid this for them. So I ask, is this acceptable? Contacted the support team, and they basically said, "The issue you have reported has been assessed and is not linked to a manufacturing defect." I mean, really, come on, show some common sense, how can this be the case? In my humble opinion, I would be careful buying footwear from this company, as it would appear they get poor-quality footwear and sell it cheaply.
28 January 2026
Unprompted review
A great service
A great product, delivered quickly and packaged well. I would definitely order again from Legend Footwear.
5 January 2026
Unprompted review
Avoid using this company
EDIT- The claim of transparency or fairness is false. Pictures were sent and “inspected” and I was simply told I could not have a refund, repair or replacement as per consumer law with no explanation. They have never inspected the shoes, which the sole has become detached on one at the front and the other is opening up in the same way. This can only be a fault in manufacturing. No “policy” can override the UK consumer law that within 6 months the fault was assumed to be there at purchase and it is up to them to prove they are not faulty, not my duty to prove they are faulty. After trying to get further information they will not communicate with me at all, nor will they send me an up to date ADR option given the one in their terms and conditions has dissolved. Trading standards have been informed and I would encourage people to avoid as a high number of reviews here show the same pattern of ignoring UK consumer law.
Avoid using this company! Do not follow UK consumer law when there is a fault within 6 months of purchase, which they must provide a refund, repair or replacement. They will not do this on a pair of clearly faulty Ecco shoes that were expensive. Now having to pursue them through small claims as their ADR company dissolved in 2017. Awful customer service.
6 January 2026
Unprompted review
Reply from Legend Footwear
We have a clear returns and refund policy in place, which is published on our website and outlines how we handle returns, refunds, and exchanges. We always encourage customers to review our policy carefully before placing an order to ensure a full understanding of the terms.
While we understand concerns regarding faults, all returns are assessed in line with our stated policy, which is designed to be fair and transparent. We remain committed to providing support within the scope of our policy and encourage customers to contact us directly for any assistance.
Straight lies on my previous response
Straight lies on my previous response .
Reached out with no response..?
Absolutely not true .
Do not trust
15 January 2026
Unprompted review
Reply from Legend Footwear
We take all customer concerns seriously and always aim to respond promptly and clearly. We make every effort to resolve issues fairly and professionally, and our team is available to assist with any questions or concerns regarding orders.
In this case, the customer has requested a return; however, the request falls outside our stated return window. While we are unable to accept the return, we encourage customers to reach out with any questions or concerns so we can provide support where possible.
We value transparency and customer satisfaction, and many of our customers continue to enjoy our high-quality products and reliable service. We remain committed to ensuring a positive experience for everyone who shops with us.
Excellent business
Excellent branded products. Quick acknowledgment of orders and rapid delivery with Royal Mail. I have recently bought 2 pairs of Ecco soft 7 sneakers - one of which was Goretex-lined - and saved an eyewatering £140. Shoes - in mint condition. Very happy...nothing more to add.
5 January 2026
Unprompted review
Great seller
Great seller and wellies were a really good price with no compromise on quality or service
2 January 2026
Unprompted review
very fast free dekivery of a quality…
Very fast free delivery of a quality product
6 January 2026
Unprompted review
My order was cancelled with no…
My order was cancelled with no explanation until I queried it...then it became a 'stock issue ' - not impressed
31 December 2025
Unprompted review
Reply from Legend Footwear
We are sorry for the inconvenience caused. The order was affected by an inventory system issue, which meant we were unable to fulfil it. As a result, the order had to be cancelled, and the payment was fully refunded.
We always strive to maintain accurate stock levels and apologise for any disappointment this may have caused.
Non-existent Stock.
My order was cancelled without explanation. I was refunded.
31 December 2025
Unprompted review
Reply from Legend Footwear
Unfortunately, an inventory system issue affected this order, and we were unable to fulfil it. As a result, the order had to be cancelled, and a full refund was issued.
We always aim to provide a smooth shopping experience and appreciate your understanding.
Excellent customer service
Excellent customer service
Quick delivery
Excellent genuine products
Very pleased
2 January 2026
Unprompted review
Cancelled order with no explanation.
Ordered a pair of shoes that were shown as available. Monies paid.
A while later I received an e-mail stating the order had been cancelled. No reason or explanation given.
I looked on the website and noted that the shoes were no longer in stock and this is the only reason I can think of as to why my order was cancelled.
Very poor customer service. Would not recommend.
28 December 2025
Unprompted review
Reply from Legend Footwear
We sincerely apologise for the inconvenience. Unfortunately, the order was cancelled due to an inventory system issue, which was beyond our control.
As soon as we identified the problem, we promptly cancelled the order and issued a full refund to ensure the customer was not left waiting. We appreciate your understanding and patience regarding this matter.
Awful customer service! Avoid!
As other reviews have said, no extended Christmas returns. Most retail stores allow for this, so most people won't read the terms and conditions.
I requested a refund straight after Christmas and heard nothing back. Had to follow up with an email to tell me its 14 days returns.
Appalling customer service! If return is denied, you dont hear back!
First and last order with this company! Avoid!!
5 January 2026
Unprompted review
Reply from Legend Footwear
We strive to be transparent about our return and refund policy, which is clearly outlined on our website. We offer a 14-day return period, with refunds provided for items returned in their original, brand-new and in a resellable condition.
We have been in touch with the customer and explained that the reason their return request could not be authorized was because it fell outside the 14-day return window. We always encourage customers to review our policy before placing an order to ensure a smooth and satisfactory experience.
Trusted shoe shop
Found exactly what I was looking for, and in the sale which was a bonus. Speedy delivery during January sales when other companies are taking ages. Will def use Legend Footwear again - and reassuring they are a local company based in London.
2 January 2026
Unprompted review
Great product at an excellent price…
Great product at an excellent price point.
Delivered quickly using Royal Mail.
17 December 2025
Unprompted review
Excellent price
Excellent price, speedy delivery. Like the little extra of the tin of polish included with the shoes.
30 December 2025
Unprompted review
No extended Christmas returns policy
No extended Christmas returns policy, so anything bought as a Christmas present before 25th November cannot be returned. The majority of companies offer an extended returns at Christmas. Infact this is the only company I have come across who doesn't, so now I've got to sell the boots on Ebay or somewhere. Won't use them again.
29 December 2025
Unprompted review
Reply from Legend Footwear
Thank you for your feedback. We would like to clarify that our 14-day return policy was clearly in place prior to the purchase. We always encourage customers to review our returns and refund policy before placing an order to ensure it aligns with their expectations.
This policy remains consistent and in effect until further notice, and is designed to provide fair and transparent service for all our customers. We appreciate your understanding.
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