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LegalVision Reviews 

443
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who are described as helpful, proactive, and genuinely invested in their clients' success. The service is frequently highlighted as excellent, efficient, and strategic, making complex legal matters straightforward and reducing stress. Many people appreciate the consistently prompt and highly responsive communication, ensuring quick resolution and support. However, some customers also noted concerns regarding the actual legal services provided, with a few mentioning issues like unexpected hourly charges for matters they believed were covered by their subscription. Additionally, some reviewers reported receiving incorrect advice or experiencing a lack of responsiveness and expertise when dealing with specific inquiries.

What people talk about most

Service

Customers had positive experiences with service, often describing it as professional, efficient, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting their responsiveness, helpfulness, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting prompt and efficient... See more

Subscription

Clients share ambiguous opinions on subscription, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently set up Membership with LegalVision for our new business, and it's been the best decision we've made. Simon, Rob, Sahil the entire team, are all so helpful, proactive, friendly and as a bus... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with LegalVision. We appointed them to manage a new commercial lease & agreement to lease. As a new business, dealing with legal requirements can be daunting, but Louise... See more

Company replied

Rated 5 out of 5 stars

From the outset, Michaela gave me a huge amount of confidence and reassurance that she would navigate a complex deal process with professionalism and ease. And that's exactly what happened. I always f... See more

Company replied

Rated 5 out of 5 stars

Louise and Paul at LegalVision were a great help in completing the lease for Doorsan’s new premises. They explained key elements of the contract clearly and helped itemise what parts of the building w... See more


Company details

  1. Law Firm
  2. Business Administration Service
  3. Business to Business Service
  4. Civil Law Attorney
  5. Lawyer
  6. Legal Services

About LegalVision

Written by the company

LegalVision is a commercial law firm built for SMEs and in-house teams. Across LegalVision Australia, LegalVision New Zealand and LegalVision UK, we provide unlimited legal support through a fixed-fee membership and use custom tech to deliver fast, affordable and business-friendly legal advice.

LegalVision’s membership model gives businesses predictable monthly pricing and on-demand, unlimited access to specialist lawyers, without hourly rates or surprise costs. We build our own custom technology to deliver high-quality legal support efficiently and at scale.

Our approach to modernising legal services has been recognised by leading industry bodies, including being named Asia-Pacific’s fastest growing law firm by the Financial Times and International Legal Firm of the Year finalist by Business Awards UK.

LegalVision’s experienced lawyers can assist with:

  • Business Sale and Purchase
  • Business Structuring
  • Capital Raising
  • Commercial Contracts
  • Data, Privacy and IT
  • Debt Recovery
  • Disputes and Litigation
  • Ecommerce and Online Business
  • Employment
  • Franchising
  • Health and Safety
  • Intellectual Property
  • Property and Leasing
  • Regulatory and Compliance
  • Startups

We believe in exceptional client service.

30 day trial period

30 day trial period
If you are a new client and aren’t satisfied with your LV Pro membership in the first 30 days, you can cancel your membership — no questions asked (less any disbursements paid on your behalf).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(443)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Legal Vision great team to work with.

Well just today the great staff at Legal Vision have organized and submitted my International Trademarking
I appreciate the professionalism put in to make this happen today as I gave them no notice.

I recommend them to anyone looking for a great and friendly lawyer's firm. Thankyou everyone involved!!

15 August 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Peter - we're very happy to hear that your international trade mark has been successful. We look forward to working with you again!

Rated 5 out of 5 stars

I recently signed up with Legal Vision…

I recently signed up with Legal Vision to provide support for my new company. I could not be happier with the service they have provided so far. They took a keen interest in my company and what we were trying to achieve and have provided excellent legal support across a range of areas, from customer contracts, trademarks, employment contracts and legal advice. The lawyers have been very available, professional and friendly and the PRISM system works really well. It is like having your own legal team. Incredible value and highly recommended!

24 July 2024
Unprompted review
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Reply from LegalVision

That sounds like a fantastic experience, Gerald! It’s great to hear how well our team has supported your new company. Thanks for sharing your positive feedback!

Rated 4 out of 5 stars

Subscription reasonable, but added unexpected cost

Have used the Legal Vision subscription over the past year and found it reasonably good value, however had some quite consistent and repeated issues with logging on to their Prism platform.
In general, I found their services to be efficient, helpful and professional. I did have some issues on cancelling the subscription and was given no response for some time. I also found that over the course of the subscription, many of the services needed were outside of the scope of the subscription and required additional costly fees. I also found that the quoted works for these services were always blown out to be more than quoted, just for awareness of potential unexpected costs.

24 July 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Jay, appreciate you taking the time to write a review and share your experience as a LegalVision member. Thanks for sharing the feedback about the membership. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Olivia has always provided sound advice…

Olivia has always provided sound advice to us with regards to all our franchising queries. She has felt like an extension of our team and network and I would highly recommend her and Legal Vision!

22 July 2024
Unprompted review
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Reply from LegalVision

Thanks for leaving us a review! Glad to hear Olivia could help you with your franchising legal needs!

Rated 5 out of 5 stars

Great support with HR issue

Comfort was amazing in helping me with an HR issue. Throughout the issue (which lasted around 3 months from start to finish), Comfort was always available and super helpful and supportive. It was incredibly re-assuring having someone so competent helping me navigate this (and my stress levels) through this process. Thank you Comfort.

17 July 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Neil - thank you for sharing your experience working with Comfort. We're glad she could help resolve this for you!

Rated 5 out of 5 stars

Paula was professional and courteous…

Paula was professional and courteous and prompt and a tricky, potentially costly issue was prevented and a satisfactory solution agreed.
I would definitely use Paula and her team again, thankyou

30 May 2024
Unprompted review
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Reply from LegalVision

Hi Angus, thank you so much for sharing your experience working with Paula. Glad to hear your issue was resolved in a timely and cost-effective manner.

Rated 5 out of 5 stars

Best team of lawyers by far very…

Best team of lawyers by far very helpful good communication. Helped me very much with my brand letting me know all information I need to do that I was not aware of which is great because I’ve learned a lot. I’m looking forward to always working with legal vision going further.Great for the money to with all the help you get provided can’t fault it. Definitely recommend!

10 May 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Jenaro! We're thrilled to hear that you've found our lawyers helpful and communicative. It's great to know that we could assist you in gaining the knowledge you need for your brand - it's an important step in every business. Looking forward to continuing our partnership!

Rated 5 out of 5 stars

T&C and Privacy Policy

We worked with LegalVision on some set piece work for T&C’s and Privacy Policy. They were very helpful and finished quickly with a great final result. I’d definitely recommend them.

7 April 2024
Unprompted review
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Reply from LegalVision

Hi Caspar, thank you for your positive feedback! We're delighted to know that our legal work met your expectations and was delivered promptly. Your recommendation is greatly appreciated, and we look forward to assisting you with any future legal needs!

Rated 5 out of 5 stars

Highly recommend Sahil from trademarks

Highly recommend Sahil from the trademarks team for helping secure my trademark and for being so prompt, professional and accurate.

23 May 2024
Unprompted review
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Reply from LegalVision

Hi Nina, we're glad to hear that Sahil was able to assist you efficiently and professionally with securing your trademark. It's a great step in protecting your brand. We look forward to working with you again!

Rated 5 out of 5 stars

The process was super smooth

The process was super smooth, great communication and my solicitor was very professional - actually he had a little fight to finalise some paperwork but he never gave up!

11 June 2024
Unprompted review
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Reply from LegalVision

Thank you so much for your kind words, Catherine! We're thrilled to hear that you had a smooth experience and that our solicitor's dedication made a positive impact.

Rated 5 out of 5 stars

Contract Negotiations

We needed help with negotiating a service contract for a large prestigious customer.
We engaged Legal Vision and dealt with Olivia O'Rourke.
Olivia guided us through the contract and managed a call with the customers Lawyers discussing all the contentious points. At all times Olivia was clear and professional, offline explaining all the legal Jargon to us in terms we could understand. This made our decision making simple and quick.
The outcome was positive and we now have a contract that both our customer and we are happy with.
Excellent work thanks you Olivia.
Paul Bryon Director Virocom LTD.

10 June 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you, Paul, for your wonderful review! We're delighted to hear that Olivia was able to assist you effectively and provide clear, professional guidance throughout the process. It's great to know that you're satisfied with the outcome. We appreciate your trust in LegalVision and look forward to working with you again in the future!

Rated 5 out of 5 stars

Trademark dispute help

My company received opposition for a trademark we filed and were in need of professional help. Having contacted the LegalVision team we were put into contact with Sahil, one of their senior associates who specializes in these types of cases. His expert advice was fundamental to us receiving a highly favourable outcome. He was always quick to respond, understanding of our position and patient with our questions. He will be the first person we call if we ever need similar assistance again and I would highly recommend anyone needing advice on trademark related disputes to contact him and the LegalVision team for help.

6 June 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you for your thoughtful review! We're thrilled to hear that Sahil provided you with expert advice and support, leading to a favourable outcome for your trade mark case.

Rated 5 out of 5 stars

10/10 Amazing experience definitely using in the future!

I contacted them via the online form and had a phone call back within 10 minutes. I was then passed onto Rachael who expertly explained the process of how everything works and how beneficial it would be to join the membership. Unfortunately the timing wasn’t right for me personally, but in the long term I will 100% be using these guys. 10/10 experience would highly recommend if you’re a start up business or inexperienced in this field.

23 May 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you for your wonderful feedback! We're glad to hear that Rachael provided you with clear and helpful information about our membership. While the timing wasn't right for you now, we look forward to assisting you in the future. We appreciate your recommendation and are here whenever you need us. Thank you for considering LegalVision!

Rated 5 out of 5 stars

Outstanding Legal Support

LegalVision has been instrumental in helping us navigate a challenging trademark dispute with professionalism, expertise, and efficiency. Your dedication to resolving our legal matters swiftly and effectively has been remarkable. Thank you for your outstanding work and unwavering support.

13 May 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you for your kind words! We're delighted to hear that our team was able to assist you effectively with your trade mark dispute.

Rated 5 out of 5 stars

Exceptional Service

I have had the pleasure of working with Legal Vision and particularly with Saeidul Haque. He has always been extremely professional, knowledgeable and always has found time to respond and help even given a very short notice. I am so grateful and thankful for all his supports and help. A pleasure to work with.
I also have to mention Malaikah who has been exceptional too. Both are credit to Legal Vision .

7 May 2024
Unprompted review
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Reply from LegalVision

Thank you for your wonderful review! We're thrilled to hear that Saeidul and Malaikah provided you with exceptional service. Thank you for choosing LegalVision!

Rated 5 out of 5 stars

Best law firm experience I've had

Responsive, professional, well organised and pragmatic. As a tech startup we need to make sure we're extracting value from all of our partners and the ROI on LegalVision has been incredible. Cannot recommend highly enough.

8 April 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Tom, thank you so much for your review. It succinctly summarises what we think our clients would enjoy about our membership, so glad you've experienced it first-hand! We look forward to working with you in the long-term.

Rated 5 out of 5 stars

We are a mid-scale AI&Tech company in…

We are a mid-scale AI&Tech company in Australia with offices in North America, Europe and Asia.

Maria Saad from the Trademarks and IP team is the key reason we moved from large traditional law firms to Legal Vision. Maria is professional and knowledgeable about Trademarks and IP laws. She's also an easy approachable person. Most importantly, she has a fast turnaround time (even quicker than most traditional law firms). Maria's excellent legal work demonstrates that Legal Vision really cares about its clients.

We are very happy with Maria and the Trademarks and IP team's services and will definitely refer more industry peers to Legal Vision.

25 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

It's great to know that you're satisfied with our services and find Mariah approachable and professional. We appreciate your recommendation and look forward to continuing to support your business. Thank you for choosing LegalVision!

Rated 1 out of 5 stars

The solicitor I spoke to hang up on me…

The solicitor I spoke to hang up on me and my sister in a conference call when we challenged some of her theories. This person was very unprofessional and sounded inexperienced and clearly uncertain. Secondly, she did not prepare for the meeting and did not read over any email notes leading up to the meeting. I wanted to postponed the meeting a few days but the admin was adamant that they were prepared to talk to us on the same day. We just spent considerable time repeating ourselves and all this person could tell us is that it would be expensive to run the case. This is without doing any prior research. I then telephoned to make a complaint about being hung up on and they advised that the appointment was free, and like, what did I expect? When asked, they also could not confirm whether they had retained any of our financial documentation. This firm was referred to us so it's not as though we sought them out in the first instance. I see they are still touting their awards from 2021. That was 3 years ago. I wonder what has happened since then. Well I think we had a taste today.

22 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide, and we apologise for any inconvenience. If you would be open to discussing this further, please contact our client care team so we can address your concerns directly. Thank you for your feedback.

Rated 1 out of 5 stars

Misleading advice on the Gov.uk website contacted a company listed on the…

I contacted a company listed on the Gov.UK website for assistance in drafting a confidential agreement. They responded promptly the following day, offering one-off assistance and emailingq the required confidentiality agreement. However, I never received the email. When I asked for an explanation, a clerk informed me that the company only provided assistance to its members at reasonable rates and advised me to seek IP legal advice elsewhere. It is surprising to see a seemingly official government-affiliated company miss out on a potentially lucrative business opportunity without conducting a proper analysis.

15 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Hi there, we're sorry to hear about your experience when you contacted our team about your contract needs. We appreciate your feedback and will ensure better communication in the future. If you still require assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

It has been a pleasure working with…

It has been a pleasure working with LegalVision. They have been direct, to the point and quick to respond to our needs. Working across a range of legal documents they have completed all tasks within the required timeframes.

11 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

We're thrilled to have provided you with a positive experience, Rebecca!

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