Extremely Poorly MFR'ed Ferrari Rug
I ordered a custom Ferrari Logo Rug. It came folded up in a small package and is just a piece of foam with some extremely poorly printed logo. The screening/printing is in two screens and mis-aligned. There is a 9" either cut or area not stitched at the bottom. I would calmly rate this as the worst product I have ever ordered on-line. I have asked for a full credit and in no way would want a replacement. Once they receive your order, it goes directly overseas for MFR. It's really just total junk.
Reply from Legacygridiron
Hi Thomas,
We’re truly sorry to hear about your experience with your custom rug. We understand how disappointing it must have been to receive a product that did not meet your expectations.
We want to let you know that your order has now been addressed by our team. Please also rest assured that Legacy Gridiron has a refund policy for all customers, so you can feel confident that we will work with you to resolve the issue appropriately.
We sincerely apologize for the inconvenience caused. While we carefully inspect our products before they are shipped, occasional issues can unfortunately occur during the manufacturing, printing, or shipping process. That does not change the fact that you deserve to receive a product that meets the expected quality standard.
Thank you for bringing this to our attention. We take your feedback seriously and will use it to help improve our production and quality-control process.
Again, we sincerely apologize for the experience and appreciate your patience while we worked to address your order.