Hello, today, saturday 12/02 at 6.23 pm it is OK easy ro use. But yesterday, Fryday dec 1 st at 10 pm I did the manipulations, valid on my baking application, it seems OK, THEN nothing and eror me... See more
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See what reviewers are saying
My account got blocked when trying to get the money, almost a week passed and still no signs of my account being unblocked. The Client service was quite responsive, in the person of Lucie, until it... See more
Company replied
For the pot for "Aidez Myrto attaquée par Corinne Lepage / Help Myrto sued by an antinuclear icon", you keep the money a very long time for "verifications", far longer of normal, and without reasons.... See more
Company replied
I had a great experience sending money with Leetchi.com. It allowed me to support my colleagues quickly and easily, making it perfect for sending gifts. The payment process was fast, with minimal info... See more
Company replied
Company details
Written by the company
Leetchi.com est la cagnotte en ligne sécurisée pour organiser des dépenses à plusieurs : anniversaire, pot de départ, mariage, week-ends entre amis… Et pour réaliser des projets solidaires ! Notre mission est de mettre la générosité à portée de main. Le service est accessible à toutes celles et ceux qui rêvent de réaliser un rêve grâce à la force du collectif. En quelques clics, créez une cagnotte, personnalisez-la et invitez vos amis à y participer. Créé en 2009, Leetchi est aujourd'hui le leader des cagnottes festives et solidaires. 22 millions d'utilisateurs nous font déjà confiance.
Contact info
Paris, France
- leetchi.com
4.2
Great
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Stay Away - Unprofessional and Unfair Business
It's a 0 star review. Stay away. Absolute joke as a company. Here's why: I created a pot to support a very legitimate, charitable cause. Once the fund raising was closed, they blocked my account mentioning a very weird profile verification request. This mean that we could not deploy the funds as intended, creating the first massive inconvenience. Then, if that wasn't enough, they asked multiple time for my passport in a selfie - which they rejected 5 times saying that it was not clear enough. When I threatened legal actions, they told me to share just the passport, which I could have done easily at the beginning. With that, they finally unlocked my profile, which, guess what, had 29% less funds, as Leetchi charged a maintenance fee... at a level which looks like usury to me, and for holding OUR money, not borrowing it! This is 100% a legal case for me, but for all of you, I recommend you sty well clear of this company.
29 July 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Emanuele,
I'm sorry to hear about this feedback.
Nevertheless, I'll try to explain the situation to you.
As a crowdfunding intermediary subject to legal obligations, we must (and are actually obliged to) carry out checks and block money pots to ensure that the funds are going to the right place and that we are complying with our obligations and CGUs.
With regard to the fees charged, please note that as an online money pot is not intended to hold funds for an indefinite period, account maintenance fees apply from the 11th month following its creation.
For this reason, a % of the available balance has been deducted from your moneypot. All our users were informed by email on 10/10/23.
Have a nice day,
Alice
STRAIGHT FORWARD
25 July 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Cyndy,
Thank you for your feedback and your confidence.
We hope to see you soon on leetchi.com.
Have a nice day,
Alice
Un moyen simple et efficace de…
Un moyen simple et efficace de manifester la solidarité entre nous Martiniquais pour les causes justes !
23 July 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Joseph,
Merci pour votre soutien.
Nous sommes ravis que Leetchi vous permette de soutenir les causes qui vous tiennent à coeur !
Belle journée,
Alicfe
Reply from Leetchi.com - la cagnotte en ligne
Hello Chenne,
Thank you for your trust.
I'm delighted that my colleague was able to help you.
We remain at your disposal if you need us.
Have a nice day,
Alice
Very easy to use and good information…
Very easy to use and good information from Leetchi on the process and final results !
17 May 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello,
We'd like to thank you for your confidence and we're delighted that Leetchi has lived up to your expectations!
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Philippe,
Merci pour votre confiance.
Nous sommes ravis que votre participation se soit bien passée
On espère vous revoir très vite !
Belle journée,
Alice
If you choose Leetchi, don't be in a hurry !
I think the purpose of an online money pot is to spend the money at a precise date (specially when it's for a birthday). But when you don't tell the owner that there's a validity check on is ID, and moreover nobody answers your mail request, I can't say that I'm happy with Leetchi. They put us on big troubles.
I'll definitely recommend to choose an other one.
12 July 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Aurel,
In order to report your situation to the relevant department, could you please fill in the Trustpilot contact form that I have just sent you?
Update:
Thank you for responding to my request.
I see that your problem was solved last week and that you managed to spend your moneypot without a hitch?
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Hello Sandra,
We sincerely regret that you feel this way about Leetchi.
In order to better understand your dissatisfaction, could you please tell us more?
Your feedback is invaluable to us, enabling us to better satisfy you.
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Vincent,
Merci pour votre confiance.
Nous sommes ravis que votre participation se soit bien passée !
Belle journée,
Alice
Impossible to contact you without the…
Impossible to contact you without the link. Extrememy deceptive service.
10 July 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello,
Please send an e-mail to serviceclient@leetchi.com,
one of my colleagues will get back to you as soon as possible to help you.
Have a nice day,
Alice
Extremely disappointing
Extremely disappointing, I will never again participate on LITCHEE.
The reasons are the following: since I made my donation( more than 6 months ago), I never received any news from the two people ,ho asked for help. NEVER. And to day I receive a message from Leetchi: the money has been spent. And what about the project? What about the type of expenses ? Totally unfair from those people maybe impolite too.
By by LEETCHI.
13 December 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Mike,
I'm sincerly sorry for this bad experience with our service. Please note that as Moneypot platform, our mission is to ensure that :
- each fundraising project is really in line with its call for donations
- the right destination of the funds.
So in this case, I can confirm you that the moneypot you donate in has been correctly spent. If you need any follow-up about the advancement of the project, please contact the moneypot creator through social media for example.
Gilbert
very EASY TO USE
2 July 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Cyrille,
Ravi que notre service vous plaise !
Je vous souhaite une bonne journée
Gilbert
Reply from Leetchi.com - la cagnotte en ligne
Bonjour,
Merci pour votre confiance.
Nous espérons vous revoir bientôt sur Leetchi.com !
Belle journée,
Gilbert
Thank you very much
24 June 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour,
Merci pour votre confiance.
Nous espérons vous revoir bientôt sur Leetchi.com !
Belle journée,
Gilbert
Un service au top !
24 June 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Alix,
Merci pour votre confiance.
Nous sommes vraiment heureux de vous compter parmi nos utilisatrices satisfaites !
Belle journée,
Alice
Easy & Quick!
20 June 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Andra,
Thank you for your trust.
We couldn't have said it better ourselves!
Have a nice day,
Alice
Very easy experience
Very easy experience. Completed my contribution in less than 2 minutes without any excessive interactions.
18 June 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Luis,
Thank you for your positive review.
We're delighted that you found our site easy to use and we hope to see you soon!
Have a nice day,
Alice
Really perfect !
16 June 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Yves-Marie,
Thank you for your trust.
We couldn't have said it better ourselves!
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Bonjour
Merci pour votre confiance.
Nous n’aurions pas dit mieux !
Belle journée,
Alice
Simple et efficace
12 June 2024
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Jerome,
Merci pour votre confiance.
Nous n’aurions pas dit mieux !
Belle journée,
Alice
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