Ledsone Reviews 

278
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery times and how securely their purchases are packaged for safe transit. Many people also love the fantastic overall quality of the lighting products, finding them visually stunning and exceptionally good value for money. Some reviewers were not happy with the customer service when unexpected order issues or delivery mistakes happened. A few consumers reported receiving broken items or completely incorrect products, making the replacement process quite frustrating to navigate. Others mentioned that getting a helpful response from support sometimes required multiple attempts, which caused unnecessary delays.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers praising the great price, quick... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping and items... See more

Quality

Reviewers mention positive feedback about quality, finding products to be well made and exceeding... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide split in experiences. While... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the prompt responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two semi flush ceiling lights from Ledsone They said two to three days for delivery they arrived by Royal Mail in two and a half so good service I opened them and they exceeded my expec... See more

Rated 5 out of 5 stars

I have had two orders from Ledsone now and find there products are of fantastic quality and value. A really fast service well packaged and when I found one small part missing the sales team were fant... See more

Rated 5 out of 5 stars

We placed an order and waited for a week for it to come but unfortunately it didn't 🙁 I emailed the company and they emailed back right away they said they were sorry and would replace the light... See more

Rated 5 out of 5 stars

I needed an LED driver replacement and the article on the website ‘LED drivers explained’ did illustrate very simply everything about the devices. It pointed out what to avoid and traps not to fall in... See more


Company details

  1. Lighting Store
  2. Lighting Wholesaler

Written by the company

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.


Contact info

4.0

Great

TrustScore 4 out of 5

278 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(278)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Great product. I had a small query that was taken care of instantly by Ashee and the team . I would recommend Ledsone .

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Bulb replacement

When I informed them a bulb wasn't working they reacted quickly and then when Evri they delayed the parcel and wasn't responding. Ledsone tried to contact them and immediately sent out another replacement so very gd customer service.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

5* all round

Absolutely fantastic from ordering, delivery was quick, the ceiling lights I ordered were honestly beautiful, very high quality, unfortunately I had to return due to housing structure, devastating! Don’t think I will find any as nice.. returns was simple, staff member via email very helpful and quick to respond and refund!
Would highly recommend all round!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Great choice of lights at an affordable…

Great choice of lights at an affordable price. Excellent communication from ordering to receipt of goods. Slight issue with missing part which customer services dealt with exceptionally quickly. Highly recommend this company

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Excellent customer service, speedy responses to emails and a replacement part sent very quickly. Our lights are now up and we are very happy with them, both quality and looks.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great price, way cheaper than most other places.

Fixed the issue with broken bulbs without any fuss.

Definitely recommend and will buy from them again.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Top service

Great lighting,at a great price.Fast,tracked delivery,and very helpful customer support.Thoroughly recommend this company.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Great choice of cables

Great to find a wide, colourful range of useful, practical electrical & lighting cables made with quality materials instead of the plain, ugly white plastic. I bought the red lighting plug/cord in my utility room and it looks fab.

27 August 2024
Rated 5 out of 5 stars

Pleased with the quality, style and price

Mix up with the order was corrected quickly and I'm really pleased with the quality, style and price of the light fittings I ordered. The QR code provided which links to a fitting instruction video was very helpful and made installation straightforward.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful lampshades

Beautiful lampshades, fantastic customer service. I loved the 3 vintage style lampshades that I bought for my hallway and landing that arrived yesterday. They look stunning. I've since ordered another vintage style one for my living room. Thank you.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

You did fine, however…

…you were let down very badly by your choice of courier - Evri, who failed to deliver twice, before eventually leaving at the wrong address. Not only did they fail ‘physically’, they also failed to respond to my communications in a satisfactory manner. My advice would be to not use them again!

28 July 2024

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