Le Creuset Reviews 

I am blown away by the incredible support that I received from Donna at Le Creuset, not only was she efficient and quick to solve my problem, but she went over and above to ensure that I was able to enjoy a Le Creuset product again .I cannot recommend her or the company enough and I will be sharing with everybody. I know about the incredible customer service and support I received. Thank you again Donna

Sincerely
Kachina Woolger

I tried to order dinnerware online. One of my orders went through and the second was canceled. I called customer service and they were no help. So I canceled the first order. Too hard to place an order with!
I just tried to order again 8-27-2023. Again had my order canceled.

My product came damaged and I was told "this is normal because they come from France". The bottom and box are completely fine. It is just the top. I can't get a refund on my one day shipping because it was delivered. I also cannot use the product. I did not have the product in one day to use.

Edit: Actually you told me it was normal shipping wear and I would have to send it back, wait for it to be accepted, and then wait for a replacement. I was also told a manager would be contacting me within 48 hours for a refund of my 1 day shipping as it was not a usable product that was sent. I drove to a store to get a replacement and they agreed it looked used. I am still waiting for the follow up phone call. Worst customer service. Total BS response.

I bought the tea mugs and the 350ml mugs of le creuset from a well known shop in South Africa. However, on the tea mugs it says "Made in China". Only on the 350ml mugs are the customary logo printed underneath. Will they still be the original product?

Really disappointed and dissatisfied with their range
Pots and pans no matter how careful i was to look after they just deteriorated and now rendered useless
Had these about five years and would've expected these to have lasted longer
Absolute waste of money
Overrated very much indeed!

Absolutely HORRIBLE customer service. I placed an order on May 21st for a tea kettle that was in stock as well as a crock utensil. This was for a birthday gift. Says it would arrive in 7-10 business days. It is now June 2nd and I have the utensil crock and no tea kettle. I have called 4 times and spoken to 4 different people. First person said there was a loading number and it would ship the next day. 3 days go by, nothing. I call again and this woman says it should ship any day and she will change it to 1 day shipping. Nothing. Call again talk to Kimberly she said she would call the warehouse and call me back, nothing no call. Call again talked to Dru who was condescending and rude. She said there was nothing she could do for me and she said there was no 1 day shipping noted anywhere so the second person lied. I’m honestly furious!! This is a joke. I ordered this as a gift and will not receive it in time even though I ordered it two weeks in advance. I will be buying my new pan set from all clad.

Have a chip in my lid (without any kind of abuse)
Contacted customer service, was told that is not covered.
Thought I had bought a premium brand pot, but with "just around the corner warranty" I'm very disappointed
Avoid this brand, even chinese pots have better warranties

Why do you havre such horrible customer service reps. I placed an order on May 2nd and nothing has shipped. They said my order did not import correctly and a supervisor was woking on it. More calls and I was told I can't cancel the order and the "supervisors" are too busy to talk to me and may call me in a few dats. One even hung up on me. This was part of a birthday gift package. So you can't ship it and I can't cancel? Shame on Le Creuset. Order #01211974. Reporting this various places so I can get a resolution .

I wonder what is going on with this once-storied company — their customer service borders on deception and fraud. When you go to their website to process a return, it tells you you must call their customer service line, which is already an unusual requirement. But when you call their customer service line, a recorded message instructs you to use the Contact Us section of the website to file a return request! And it gets worse: I did both, file a return request through their website AND through a customer service representative, and neither was processed. Only when I called again a week later did a representative finally send me a return authorization number and instructions in an email. But return postage isn’t covered and reading the other reviews here I’m concerned that it will be a battle to get any refund. Highly recommend never buying from this company. Staub is a great alternative.

A cup for my husband's b-day arrived smashed. I contacted them by email 3 times in a month. When they did contact me, they were rude, demanding, and could not guarantee the color I wanted (the birthday boy wants orange). Good customers don't deserve this kind of treatment.
Contact 1) 4/13 to Consumer Services
Contact 2) 4/17 " " "
Contact 3) 4/20 " " "
I responded to your "Thank you for ordering..." email, and the emails went directly to Consumer services.

Brought a complete set of cast iron saucepans. I was so disappointed I boiled some noodles and they stuck and Burt how can you boil noodles in water and burn it with water.
Then later my son made spag bowl and the spaghetti stuck to the bottom and I still can't remove it.
Then the big joke of all was I'm sat in my wheelchair warming up bake beans and yes they caught at the bottom and burnt . I do not expect to pay hundreds of pounds out for every thing I cook in them too stick then to be told over the phone come in and we're give you some tips in how to cook in them , I'm a ex chef don't think I need a young lady telling me how to cook in a saucepan.

The quality of enamelling is poor, chips off easily. Also noticing rust on the inside of the kettle.
Poor value for money. definitely wouldn't recommend buying.

They have one of the worst customer services I've seen in a while.
No care for the people who might care and buy their stuff.
The customer service did not help when I asked why an email or notification was not sent and the representative on the other end abruptly interrupted me and then proceeded to close the phone on my face.

I was shocked and disappointed by this behavior. As a loyal customer of Le Creuset, I expected a much higher level of service and professionalism from your customer service team. Closing the phone on a customer is not only unprofessional but also incredibly rude and disrespectful.

Never again will I use their website by any means and will let others know of that situation.

My advise, if anyone really wants a le creuset, try to get it from other companies who value their customers rather than getting the product directly from them.

Bought a bakeware from Williams Sonoma it works well
My complaint is the piece was made in China. Quite frankly I could buy something much cheaper i.e.,Aldi for 14.99
So disappointed in le creuset and reading these reviews I’ll just keep it but it will be my last purchase from le creuset

I had an issue with a Dutch oven that I got as a wedding gift in 2001.
The customer service was exceptional. I couldn’t have hoped for better service.
I own at least 10 Le Creuset cookware pieces that are over 20 years old and I use them everyday. Not all at once, that would be crazy. 🤣
Very happy Customer

I'm only giving LeCreuset one star because I'm not allowed to give them zero. My wife purchased a LeCreuset skillet for me as a Christmas gift, from a LeCreuset store in Cherry Creek CO. The salesperson informed her that there was no timeline for returning an item, so given the fact that we were to be out of the country for the two weeks after Christmas, we weren't in a rush. Fast forward: tried the skillet. It was horrible. The food stuck to the pan and was impossible to get off, leaving behind a stain. We live an hour outside of Denver, so we packed up the skillet and lid and drove to the Cherry Creek store.

To our surprise, the store is now permanently closed. We drove to the other store at Colorado Mills; the clerk told us that she wouldn't accept a return for that store, and that we were past the return date. The store is closed through no fault of our own and there is no way to prove what the clerk told us...she must have known they were closing. I might also add that had the clerk accepted our return, which is what good customer service would do, we would have made another purchase. I believe the awful skillet we bought was $199. Would gladly have upgraded to a beautiful blue skillet that I had my eye on, at $300+.

Contacted LeCreuset directly. What a joke. CS rep told me that they would not accept a return because we did not buy from them. Funny how one thinks that LeCreuset online and LeCreuset store are the same entity.

I will NEVER buy another LeCreuset product. I'll instead buy the Sur la Table Brand or Staub. I used to think the only difference was just paying for the name LeCreuset. But there's more than that. The product and their customer service are awful. I would highly recommend re-thinking your purchase if you're considering LeCreuset.

Ordered an item on Black Friday and some time later was informed by phone that it was no longer available and my order was cancelled. A few weeks later the item arrived and my card was charged, but I had already purchased the item from a third party.

Contacted Le Creuset customer service four times before I received a RMA. The item was shipped and received 30 days ago, but they have not yet issued the refund. I contacted customer service and was told 10-14 days for refund processing. It has been one month and I am now forced to do a chargeback.

This my worst purchase experience in a very long time. Guess Staub gets my money in the future.

Preparing my chargeback dispute, I counted that I have been in contact with customer service 13 times. First, multiple times to obtain a RMA and then again to obtain a refund for an authorized return received on 01/17/23. This is excessive for an order that Le Creuset called an informed me that they could not fulfill.

Update: I received my refund after this review was posted. It required about 2 months from the time I first contacted the merchant to initiate the return to the time my credit card was refunded.

We placed a large order for Christmas. Somehow we got the same order twice. We were told that was our mistake when it could not have been because we only received one order confirmation to our email. They will not send a return label and it has been over a month and we still have not gotten a refund. I have been hung up on once and told that no one returns these items. We will never order from Le Creuset again.

Please be aware when ordering from this company. I placed an order for a stockpot well in advance of a trip I’m taking. Received my order on time to find out not only was the pot the wrong size but the wrong color. I called and was told to send it back and immediately when they see the pot is in route, they will ship out the correct pot. Well of course that was a lie, I’m getting the run around and being told there is no management on duty who can speak to me. They are acting like they are doing me a favor by replacing this pot that’s wrong! Hundreds of dollars on cookware in this economy is not a necessity and the customer service is despicable. I will never ever order from them again. The customer service doesn’t line up with this “high end” cookware image they present to the world.

Vendor canceled my order. I went to their outlet stores and made my purchase. A week later after my purchase they sent me my canceled order and now I have two of the same. I have email documentation from their home office stating they canceled my order. They refuse to pay for shipping when they made the error, the product is cast iron and will be expensive to ship back to get credit. I now have a dispute with my credit card company. It has been 4 weeks and no satisfaction. Maybe a good product but their customer service is the worst.