Le Creuset UK Reviews 

After a lot of backwards and forward emails and photos they decided it was fair wear and tear, even with the lifetime guarantee and the dish still looking like new they decided the sandpaper effect I have ended up with on the interior of the dish is normal. The other dish I have had twice as long is still as it was when I bought it! In my opinion, you spend your money, you take your chance. I shall not chance Le Creuset again. Their guarantee isn’t worth anything at all. A German company offers superior dishes at more than competitive prices.

Very helpful,responded and dealt with my query within a few hours 😊

The customer service I received from Le Creuset UK was first class and extremely helpful. Thank you!

As a lifelong le creuset lover I invested in a hugely expensive set of the stainless pans when moving house to a place without an aga. Having cost me over £1000 for the set, I was disappointed to find that the non stick coating on my very expensive frying pan degraded and I sent it back- it was replaced without a quibble and I was impressed. They gave guidance on usage and we have followed it to the letter but 4 years later the same thing has happened. I have been very careful not to use at high heat and was without abrasives, but clearly it is a frying pan and does need to be fit for purpose- I have to be able to fry food in it!

I now see many people complaining of the same problem. They say they cant see evidence of a manufacturing fault so wont replace. This is not the same thing as guaranteeing the product- I would say the evidence is that the coating has failed.

Sending it to le creuset under their “lifetime guarantee” and they wont replace stating it shows “clear signs of overheating” but declining to tell me what those signs are . The bottom of the pan is shiny and there is no blistering or the non stick coating- its just degraded.

So I now have a white elephant of a useless pan that cost a fortune and my love affair with le creuset is well and truly over. If I had bought at tesco I would have expected this- and could afford to replace with ease.

I shall be buying cheaper product in future and would not recommend the stainless range.

Excellent customer service from Jennifer Glynn on the uk customer service helpline. Absolutely excellent 🌟

I had a minor issue with one of my 20 year old Le Creuset casseroles and Jennifer Glynn provided me with excellent customer service. She was super responsive and quickly solved my problem. Thanks - a great ambassador for the brand.

Very helpful telephone call re a replacement part which was posted the same day. I’ve used Le Creuset for many years and never been disappointed.

The best customer service from Jennifer. Huge thanks to her and the team. Highly recommend.

Really helpful and quick communication. Issues efficiently resolved.

I needed a small replacement part and my experience of dealing with the customer care team was excellent. No chat bots, no recorded messages, just a really pleasant and helpful Sophie who sorted it out for me within 24 hours. Brilliant!

Excellent service . I lost the screw cap which holds the cork screw in place , there was nothing wrong with the mechanism. They sent me a new one .👌

Sophie was empathetic and professional in her approach in dealing with my product concern.
Responded promptly and has sent me replacements which I look forward to receiving.
A very postive experience

I had a problem with a Le Creuset wine opener. I contacted the company and from the first contact, the company were very understanding, helpful and accommodating. I had the pleasure of dealing with Jennifer who was a credit to your company. They lived up to their reputation as a caring company who stand behind its products...

I had a problem with my pepper mill. I sent it in for inspection and it has been replaced, after I had chosen a colour.
No hassle, no fuss, just fantastic customer service!

Excellent customer service
Even though our pan wasn't covered under warranty, they kindly offered to send us a new replacement.
We couldn't ask for more. Thank you

Customer services were very helpful and patient with my lack of computer skills. My problem was quickly solved , and I am very happy with the outcome.

After a poor experience requesting a refund which was finally agreed I am still to actually get my refund 13 working days later.

If you buy one of Le Creuset’s beautiful looking products be aware that claiming a refund is a nightmare

Dionne was excellent, so helpful and efficient and I really appreciate her help and her sorting out things for me. Many thanks Dionne!

Carole was really helpful when my wife and I called into the shop in the Swindon Outlet. She advised us on the products we wanted and helped us to satisfactorily resolve an issue we’d had through on-line customer service.

I went to the angel branch le creuset I had a small problem about a plate and they couldn’t be more helpful within a week I got replacement in the post thank you once again will deffo go back to le creuset