Le Collectionist Reviews 527

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the attentive and helpful staff, highlighting their dedication to ensuring a perfect and worry-free stay. Many reviewers also commend the excellent service, which often includes dedicated concierge support for organizing various activities and addressing needs. The beautiful locations and well-selected properties contribute significantly to positive holiday experiences. However, some customers expressed dissatisfaction with certain aspects of the facilities, noting issues such as cleanliness, malfunctioning equipment, and a lack of privacy. A few reviewers also reported inconsistencies in the cleaning service and felt that the concierge service was not always up to the expected standard for a luxury provider.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the impeccable and attentive... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive, often describing it as breathtaking, beautiful, and private. Many... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the beautiful, spacious, and... See more

Holidays

Users describe positive interactions with holidays, often highlighting them as some of the best trips of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only was the villa beautiful and well appointed, the team was incredibly hospitable, warm and thoughtful. The Italian chef made the most amazing meals which were better than any of the restaurants... See more

Rated 5 out of 5 stars

Le Collectionnist has made our stay in Mykonos a pure bliss. I am short of word to tell how much this trip was memorable for our family. The Villas are properly selected, you have a dedicated concierg... See more

Rated 5 out of 5 stars

The location is extremely beautiful and private. The house had everything we needed and more. The service always attentive to our needs. We will definitely come back in spring or summer to enjoy the... See more

Rated 5 out of 5 stars

From our first viewings of eight villas through to booking our three-week stay in Ibiza, the service was nothing short of amazing. Everything was made so easy, and the team were always on hand to answ... See more


Company details

  1. Vacation Home Rental Agency

Written by the company

Luxury villas rentals and bespoke experiences. Discover our collection of places, homes, experiences, and destinations. It is a collection which we pick from to create a unique and authentic journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

527 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

If anything, the house was better than advertised! The team was ready to help us, and we had a memory-making week!

6 July 2025
Rated 1 out of 5 stars

I am a neighbor of a property those…

I am a neighbor of a property those guys manage. They allowed a guest to host huge parties that started at 3-4 am and ended at 7 am, even after the first day they were informed what was happening they allowed it to go . I mean more than 100 people, street lined with cars and minivans. So beware who you let your property be managed by!

12 July 2025
Unprompted review
Le Collectionist logo

Reply from Le Collectionist

Dear Sir,

We are truly sorry for the disturbance you experienced during this stay. Please rest assured that we take such matters very seriously, as the comfort of our guests, the peace of mind of the owners who entrust us with their homes, and the tranquility of the surrounding community are all essential to us.

Following your review, we reached out to you privately to acknowledge the situation and explain the steps that were taken. In this case, the guests had not been transparent about their intentions, which made it especially challenging to anticipate. Although such behavior is extremely rare among our guests, we understand the impact it had on you as a neighbor, and we deeply regret it.

Your feedback has been taken into account to further strengthen our processes and prevent similar situations in the future.

We sincerely hope that future experiences will reflect the calm and respect that both owners and neighbors rightfully expect.

Kind regards,

Marion - Le Collectionist

Rated 5 out of 5 stars

Great experience overall

The service, the house, and the whole experience was fantastic. I would highly recommend to anyone that is looking for a fabulous European vacation. We most truly appreciate the level of communication the entire time.

6 July 2025
Rated 5 out of 5 stars

Excellent experience

Excellent experience. House as described. Great concierge help on booking restaurants and experiences. Real-time response to questions on the property management front. Would rent with them again.

8 July 2025
Rated 4 out of 5 stars

The Villa and the owner were amazing!!!

The Villa and the owner were amazing!!!
I cannot say the same about the staff recommending what to do because they have no idea since they have never been in Croatia: for example they should have suggested I don’t rent a car, this proved unhelpful and costly.
Another really bad experience was that my daughter, who booked this trip with her travel agent credentials was not rewarded accordingly by your company.

4 July 2025
Rated 5 out of 5 stars

Great to deal with.

Great to deal with and gave great recommendations. Margaux was amazing to work with and made our trip very memorable. Would Highly recommend.

30 June 2025
Rated 5 out of 5 stars

This is our second time booking a…

This is our second time booking a vacation through Le Collectionist and for the second time we had a wonderful experience. From finding the perfect Villa, to booking, to the concierge helping us book activities before we left, to the concierge at the location helping us book additional things, we cannot say enough great things about the seamless process, customer service, and all around experience.

29 June 2025
Rated 5 out of 5 stars

Another wonderful year at Villa Ellya

We returned to Villa Ellya this year for Cannes Lions. The house was even more beautiful than last year, with additional landscaping outside along with more interior amenities. The location of the villa is unparalleled for being so close to La Croisette. Additionally, our concierge Ines Malivoir was wonderful and assisted us throughout the week to ensure our stay was smooth. Thank you for a wonderful visit!

23 June 2025
Rated 5 out of 5 stars

Luxury in Every Detail

Le Collectionist is an impeccable source for luxury concierge properties and services. Not only do they offer a world-class portfolio of homes, but they also partner with the finest local resources and staff to execute every detail with precision and care.

We used them for both private party celebrations and day-to-day services, and they exceeded expectations on every level. Beyond the planned experiences, their team provided thoughtful and responsive support during unexpected events throughout our stay, always with heartfelt commitment and professionalism.

I would highly recommend this exceptional luxury group to anyone seeking a seamless and elevated travel experience.

22 June 2025
Rated 5 out of 5 stars

High quality villa company

Working with Le Collectionist was a pleasure. The villa we rented was exactly as pictured on their website if not better. The activities coordinated by the concierge (chef, yacht rental) were excellent. I would highly recommend the company.

16 June 2025
Rated 5 out of 5 stars

Amazing experience

Amazing experience. The villa was exactly how the photo showed & was very well kept. My Le Collectionist advisor was very helpful & responsive. Overall great experience & will work with Le Collectionist again.

22 June 2025
Rated 5 out of 5 stars

The hardest part of the vacation…

The hardest part of the vacation besides airports was arranging the wire transfers. Otherwise iit was as perfect a vacation.
Villa Elefante was exactly like the pictures. Because of travel issues we arrive very late at night. As planned we were met by a driver and then at the villa David. He welcomed us like family.
David set the tone for the rest of the staff. They made us feel like it was our home and they were there to take care of us. , and they did.
Barbara our concierge and her staff were responsive, knowledgeable and efficient. Every thing went as planned. Barbara always had good advice and nothing we asked about was too much.
We traveled with 6 small children ( 5 to 10 years in range). We had dinners almost every night in the Villa. Our chef Frederick, Francesca and Antigona were perfect. They were patient and kind and vertigo tolerant of the children’s noise level and non stop activity. Our “pizza night” where with Frederrico’s direction my grand children “ created their own pizza was a huge success.
By the end of our stay we felt like family instead of visitors. What could be more perfect?

22 June 2025
Rated 1 out of 5 stars

Exactly what we were trying to avoid

We had to deal with too many people, and had to remember their names- during the entire process of our booking. They were biased and always took the side of the owners of the villa against our word- and turned our holiday into a frustrated experience throughout- which they thought would be resolved with a bottle of champagne. They were exactly what we were trying to avoid by booking a villa in Marocco.

29 May 2025
Unprompted review
Le Collectionist logo

Reply from Le Collectionist

Dear Madam,

Thank you for sharing your feedback.

We’re sincerely sorry to hear that your experience did not live up to your expectations.

Regarding the number of people you interacted with, we understand that it may have felt confusing. Carla, your initial concierge, introduced Stéphane before going on leave to ensure continuity. The handover to Adèle was part of our standard structure, as each team member has a distinct role: Stéphane, based in our Paris office, assisted with pre-arrival arrangements, while Adèle was your on-site concierge in Morocco, available throughout your stay. This setup is designed to provide seamless and tailored support.

You also mentioned the bottle of champagne offered, but we’d like to clarify that this was part of a broader gesture: we secured a compensation from the villa owner on your behalf, which we believe reflected a fair resolution of the issues encountered. At no point did we take sides, and our sole objective was to support you as effectively and impartially as possible.

Our Guest Relations Manager reached out at the end of your stay to offer a space for further discussion, but we fully respect your choice not to continue the exchange. She remains available should you reconsider.

Best regards,

Marion - Le Collectionist

Rated 5 out of 5 stars

Smooth experience and great quality house

Our whole experience with Le Collectionist was very smooth, all the way from booking to handing back the house. The service from the concierges was friendly, quick and valuable. And, our house was incredible and really set the stage for a great holiday!

15 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look