Lebara Mobile (FR) Reviews 9,056

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more

Company replied

Rated 4 out of 5 stars

Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more

Rated 5 out of 5 stars

Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more

Rated 5 out of 5 stars

Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more

Company replied

Company details

  1. Mobile Network Operator

Written by the company

LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.


Contact info

  • 78 rue championnet, 75018, Paris, France

  • lebara.fr

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very helpful agent NAJI

very helpful agent NAJI

29 February 2024
Unprompted review
Lebara Mobile (FR) logo

Reply from Lebara Mobile (FR)

Hello A JAMES,

Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍

Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/

We wish you a wonderful day 🤗
Martin from team Lebara France

Rated 5 out of 5 stars

Thanks for helping me

Thanks for helping me. It helped a lot.

26 February 2024
Unprompted review
Lebara Mobile (FR) logo

Reply from Lebara Mobile (FR)

Hello Rakesh YS,

Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍

Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/

We wish you a wonderful day 🤗
Martin from team Lebara France

Rated 5 out of 5 stars

Impeccable

Impeccable

17 February 2024
Unprompted review
Lebara Mobile (FR) logo

Reply from Lebara Mobile (FR)

Bonjour Sopra,

Merci beaucoup pour votre avis étoilé, c'est un plaisir de pouvoir vous apporter satisfaction. 😍

Nous continuerons à faire le maximum pour rester à la hauteur de vos attentes 🙌

Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk

Restez connecté et à jour de toutes nos promotions en nous suivant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/

Très belle journée 🤗
Martin de l’équipe Lebara France

Rated 5 out of 5 stars

Très bon service

14 February 2024
Unprompted review
Lebara Mobile (FR) logo

Reply from Lebara Mobile (FR)

Bonjour Omar Rahmoun,

Nous sommes heureux que vous soyez parmi nous, et nous vous remercions pour votre avis étoilé ❤️

Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk

Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/ ️

Excellente journée à vous 🤗
Martin de l’équipe Lebara France

Rated 5 out of 5 stars

excellent evaluation

22 January 2024
Unprompted review
Lebara Mobile (FR) logo

Reply from Lebara Mobile (FR)

Bonjour De cock,

Merci pour ce joli commentaire qui reflète la qualité et le soin que nos agents apportent à votre satisfaction. 😍

Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk

Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/

Très bonne journée à vous 🤗
Martin de l’équipe Lebara France

Rated 1 out of 5 stars

Unfortunately I had to change the…

Unfortunately I had to change the service provider because I was unable to open any application on my phone as the LTE ( which Lebara reclaims the equivalent to 4G… which I don’t agree with ) download speed is so low. Phone calls are ok but internet is almost impossible to use outside, which there’s no meaning of having a smartphone.

Attention, Lebara asked me to review on trustpilot on the day of account opening. I refused to write a review as I don’t know the quality of the service. Indeed after using Lebara for a weeks now, I’ve already decided to change it.

22 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look