Leaps and Rebounds Reviews 88

I love my rebounder. It is an easy and fun way to get my cardio in. I had a broken piece and the immediately sent me a replacement. I’m very satisfied 😊

I hope that I can update this after successful resolution, but there was no info upfront as to delivery and the item still isn't received after two weeks. I think there's comparable rebounders to purchase that you will get faster. Maybe it would have been better not to go to their website in spite of holiday sale.

I had the best customer service experience ever! I have been a customer of Leaps and Rebounds for over two months now, and I've already begun to feel a difference in my life. Thank you for the quality of service you provide!

If I could give this review a zero I would. I bought a leaps and rebounds rebounder in 2016 and it lasted me many years before it finally wore out. In 2024 I finally bought a new one only to find out it was not made as well as the other and had cheaper materials. I figured oh well I'd give it a shot and still try it out. Boy was I disappointed. After only a month of using the rebounder the bungee clips broke one after another. Cheap pieces of garbage. What happened guys, did You go for quantity instead of quality. Truly sad! Now looking for a different brand. Hope Leaps and rebounds can fix their mistakes. Here's to hoping!!!

I contacted customer service about a couple of bent legs on my rebounder. Kamal Dhawan responded with a very mild and polite tone and ready to assist me and that he did. We have had over 23 conversations. They stood behind their warranty 100%, ( I had forgotten about it actually.) Outcome; I am a very happy customer. I highly recommend the Leaps and Rebounds rebounder it’s wonderful and affordable. Leaps and Rebounds customer service is excellent.

Pretty darn good company, their product is good and I have seen multiple improvements to it in the past few years. The Warranty is a good thing to have especially because the flaws the rebounder has had in the past. I personally have only had 1 or 2 issues and every time something broke to my surprise and joy there was a new design for it improving on the last iteration. If you want a company with a top end product that is still always working to improve check them out.

Avoid Leaps and Rebounds, or be prepared to fight for your warranty rights frequently. I ordered a mini trampoline through Leaps and Rebounds 2 years ago. They offer a Life Time Warranty - which is good because their rebounders break. I have had to deal with replacement warranty claims on several whole frames (the welding fails and the legs snaps off of the frame) and multiple mats (the component that holds the bungee to the mat snaps off). I wouldn't mind doing that, except they are slower and slower to honor the warranty. That means when my rebounder breaks, I have to wait longer and longer to get back into my home exercise routine. Most recently, they have sited shipping delays due to Covid-19, but their website still promises 2-6 days to ship; I have been waiting almost a month to receive my replacement.

Edit: Ultimately, Leaps and Rebounds refused to honor their warranty. They said I had too many rebounders break and now I have to pay for my replacements.

I was shocked and horrified because they placed the blame on me. I have only used the rebounder as instructed, and in fact babied it because I love rebounding and I hate when they break.

I am not overweight, but I did jump every day.

There was nothing I could do to enforce their warranty. My only option was to take them to small claims court.

In the end, I invested in a Bellicon rebounder which feels better to jump on and has a warranty you can trust.

I still recommend avoiding Leaps and Rebounds.