LBB Reviews 1,262

Like others who have complained, for many years I held an AMAZON credit card managed by Landesbank Berlin. Like others, I trusted in the Amazon brand but it turns out that was nothing more than a marketing gimmick and we were really dealing with LBB.
Its decision to cut the ties with Amazon (or was it the other round?) came at an unfortunate time for me. I went into hospital in early November 2023 for a serious operation to reconstruct my left foot, ankle and lower leg. I welcomed having the operation but it has meant weeks and months of severe pain, necessitating taking daily an array of strong drugs. For more than two months, I have been convalescing at home under medical supervision. I have only twice left the house in that time, for medical appointments. The letter from the bank advising me of its split with Amazon came on the day I went into hospital.
In the last couple of weeks I have begun addressing a backlog of mail which has built up while I was ill. I wrote to LBB explaining my circumstances and saying I wold like to transfer to the offered Berlin Sparkasse VISA card. I had used most of my 6,000 -Euro-plus limit on my card but totally within the rules and was used to paying back around 400 Euro per month. The curt reply, signed by two people, said I was too late to switch to the new card and that I was now liable for the full amount which had been referred to an Inkasso. In other words, the bank had sold my debt to a company of debt collectors which would now pursue me for the full amount outstanding and to which I would be expected to prove my financial circumstances and pay significant costs on top.
Just one final point; English is an official language of the European Union. I am English and LBB is out of order refusing to deal with its clients in English. (Its document setting out the terms of business of the VISA card of the Berliner Sparkasse runs to 64 pages of tightly-spaced German legalese).
I am now researching whether any regulatory authority is prepared to challenge LBB, which is a disgrace to business and to banking.

The worst bank ever! Incompetent stuff, charged me for a fee from Amazon that shouldn’t have been charged, Amazon even provided confirmation that they never booked that on my card. Still, LBB ignored, 40 mins per phone with customer service still one after another incompetent stuff, provided all the evidence also per email. Still nothing. Afterwards, to stop the headache I just paid what they charged and guess what, incompetency reached the level where they not only didn’t balance out my account properly but also required from me triple the amount as dunning because they couldn’t figure out how to book. I just don’t understand how such financial institution still exists. STAY AWAY FROM THIS BANK.

I was their customer for 5 years and I'm non German speaker. when they revoked the contract with Amazon I received an email and I contacted immediately to the banks and they informed me I can use my points till March 2024. but at the end of September I lost 900 euro Amazon.de points. they are stealer. and robbed my pocket. my card expiration date was 02/24.
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They transferred all the point in cash to my bank account. so I update my review. but the customer support and the way of the communication was bad.
19/11/2023

Non transparent about regulations. Whether a request or service is to be rendered is entirely upto their incompetent representative's mood. Give no reason to decline credit increase request inspite of 0 default payments (Reeks of racism hiding behind inefficient Beureaucracy). Thankfully the card is expiring and I can move to a normal functioning bank!

I have been a client for this card for about 15 years. As long as my purchasing and transactions are in the EU, everything was fine. One I tried it abroad, outside the EU, I found out that the Custer support is very poor. They do not support any language except German.
They charge for each transaction 1.75% of the amount + 1.15 conversion fee. Horrible and terrible.
Moreover, when there is a return on the card I don’t get back the transfer and the conversion rates again.
I will close ASAP.

I wish to also add my terrible experience with this scammy bank.
I have to unfortunately deal with them as they are the provider of my Amazon credit card in Germany.
They first tried to entice me in their overpriced money lending schemes, I used to get about 1 call a week until I complained with Amazon.
Whenever I call for support I land on a very rude person over the phone, simply answering by JA or NEIN to my questions (mostly NEIN mind you)
Horrible

Very bad Service. To change my reference banking account, I need to write 3 e-mails, terrible or no responses are provided. Stay away from this company.

Extremely bad credit card phone customer service

Today I have called customer service +493024552457. Unfortunately a very rude sales representative guy answered my call. (date 15.09.2021, time 12:54, total conversation period 20 seconds.) I asked him whether he speaks English. He rudely said English conversations should be made with "Online Formulare!" and hang up on me instantly without letting me reply. Very rude and arrogant act.
Kindly first add customer feedback requests after the phone calls and if confirmed by the customer record all the conversations.

How is it possible to give this bank less then 1 Star?

I just asked to cancel my account. Why would Amazon work with them together? Doesn't make any sense.

They keep calling me every week for some new promotions, send me emails regularly, without subscription.

I did select to pay in full each month, but they still reset it to part payment so they can make more money on it. When I try to activate full payment again, I got an error. Funny, like I believe that this is not their intention.

Hi, I have lost my credit card last year, I requested a new one and never came, this is the third time I request one, and still didn’t get it, the worse service ever.

I would give zero star to LBB if i could.
Amazon.de offers credit card via LBB. I filled in the form online via Amazon.de ; everything was super clear and easy, with possibility to translate from German to English. Then comes LBB ; the first email that they send me s an attachment with the full terms and conditions (T&Cs). I replied with a simple email asking "hi there, is it possible to get these T&C in English? The German legal language is quite difficult to understand". They replied to me in German, stating: "Maßgebliche Sprache für dieses Vertragsverhältnis und die Kommunikation mit dem Kunden während der Laufzeit des Vertrages ist Deutsch." Fine enough; I try my luck and send a second email (in German this time!) asking whether by any chance they would have a translation of their T&Cs in English. Since LBB is serving Amazon.de, an international platform which make its search algorithm available in English, and since LBB is established in a country with many expats, I would have expected LBB to a least do the effort to translate one copy of their T&Cs for that service. But no. I got a very cold answer stating that the T&Cs were in German only. Punkt. Ok. All right. Let's give it a try anyway. On the same day, I receive my credit card by post and i new email from LBB explaining that I have to identify myself by bringing a form to a Post-office (hohoho sure, welcome to the 18 century) or by oing through an online identification process with IDNow (a service offored by IDNow GmbH). Of course, given the COVID-19 situation, I opt for the second option. I try to go through their identification process via the IDNow app. Problem is, IDNow is completely overwhelmed and none of their operators is available. I am put on a waiting list and I am told that i will receive a code via text message when an operator is ready for me. A few days pass. No text message on my phone, no code. I try to register again via IDNow. Same problem, same message ; I am put on the waiting list again, with the promise to receive a code via text message. I call the company IDNow GmbH. They admit that they are completely overwhelmed and apologize for that; they tell me the waiting list is long and that it can take a few more days before an operator is available for me. Ok, ok, no issue. So I wait and i do not worry anymore. But then I receive an email from LBB urging me "to complete the identification process". The tone is quite flat and impersonal, almost rude given the situation (cf. me trying desperately to complete the process with the partner company IDNow but being unable to). I figure out this is probably an automated email. To be sure however, I sent them an email explaining the situation, and why I have been unable to complete the identification process despite many attempts. For the first time, I receive a reply from LBB which is relevant and polite: they apologize for the delay, say that I can disregard the previous email, and kindly ask me to be patient regarding the IDNow identification process. All right. So be it. And then... a few days later. OH MY GOD. They notify me (through an automated email, in German again) that they have closed my bank account because I "failed to complete the identification process as requested". Are they kidding me? What kind of company is that? Get your automated emails on hold people! Even cheap bots are doing better than that!... And it's not even over! Ironically, two days later i receive an SMS from IDNow telling me that I can complete the identification process. I connect and get to see an operator, complete the identification process, but for what? ... My account has been closed anyway. Amazon.de should really consider changing partner. All in all, a very horrible experience and hours down the drain.

If I could give LBB no stars, I would. Invited to apply and approved. Got no info as to what to expect other than to verify online or at post office, which I could only try to do online. That didn't work, couldn't get through and wrote the company. They replied and said to try in the middle of night, but still, wouldn't work. In the meantime, I received a nasty letter about the same time I noticed that they had tried to take money from my account and it didn't go through because I had no idea when it would be taken out nor had access to their online portal to see what to expect from this company. I called immediately and come to find out, they put login information on your online banking "details" area -- when they add a penny to your acct for verification. YES They put a username and pw to your credit card information there. Not to swift or secure, nor, did they tell me to look there for information. So, finally after being treated nastily by a LBB CSR, I got registered. I promptly sent over the amount that was due plus 50 additional euros. In the meantime, tried verifying but because I am high risk COVID, I did not want to risk the Post office. Have been trying to log in all day with my credentials which nothing worked so I could pay it off-- nothing worked so I called-- It didn't work BECAUSE THEY CLOSED MY ACCOUNT!! Amazon should not be doing business with this company and I would not suggest that anyone else does either. This is very disappointing and I was told that they wouldn't even reopen the card for me! Terrible experience. I have no access still to my billing or transactions or payments on this account because I cannot log in to the portal and have not been provided with anything via post that reflects same.
Totally disappointed and would not recommend this to anyone. Seems like a scam.

I don't recommend this. Poor service. Never received my Amazon Visa card.

i got an invitation from Amazon to apply for a visa card provided by LBB bank and couldn't continue the application because the bank has banned certain nationalities from applying without giving them the chance to qualify or not ,, and when i contacted the Bank they justify it for business reasons..
i can name this only Racism in the 20th century

The worst bank which I ever imagined could exist in this world. They have updated the new system without having even tested it. Half of the features is not working and customers are not receiving notifications, while they are charging penalties. Customer support is impossible to get and even if you get they give you false promise and nothing happened. Month after month! 4 months they are not able to fix their bugs! I have never been frustrated like this. I am leaving this bank once forever. Big shame for Amazon to cooperate with bank like this.

Excluded Russian citizenship from application form for Amazon credit card. After I asked for reasons to that or how do I proceed if I have residence permit in Germany and live in Germany but have Russian citizenship, just answered that due to business policy they cannot offer me an Amazon credit card.

So where should I start? Firstly, they took my money from my Giro account when I have already paid for everything. So I called the first employee on the phone. The first employee said I can just reject the transaction. Then they took 10 Euro from me because I rejected the transaction. Then I called the second employee. The second employee is the only male among the 4 employees who is also a total liar! He pretended to solve the problem for me and he has done shitee! I asked him to change the Giro account for me and asked my 10 Euro back. He said he has changed the account for me and the 10 Euro will be on my account again next week. He did have studied some good military strategy, which is so-called stalling tactics. He is really a shame of the men, the human species. Neither did he change the Giro account for me, nor did he get back the 10 Euro for me. And he used a very bad attitude towards the customers. Real shame on you! LBB really should control their employees properly. There is no service in Germany! The third employee helped me to change the Giro account and the fourth one helped me get my 10 Euro back. I called in total 4 calls to solve everything and it took me one week! What compensation did I get? So the best way to get the compensation is to write a comment on the worst ever bank -- LBB. If you don't manage the complaints, soon there will be no one using your crap little shitee card.

Unbelievable. Ever since the last UI redesign, the entire online Amazon LBB service has gotten significantly worse. I was charged 9 euros for a late payment that was not late. I’ve sent two messages that have not been answered in over 1 month. It’s the 7th of the month and my credit card statement still hasn’t been issued. There is no easy way to see the separate total due amounts of my husband’s card and mine. I will be cancelling my credit card and switching providers next month.

Cannot view my balance online for 6 weeks now, or use the card for internet purchases. Have called and spoken to three different people, each of whom pretended to fix the problem, none of whom have. LBB have really shat the bed on this one, in their IT implementation AND in how they have trained their customer services staff. Heads should roll in their senior management.

The password which they sent me with the transfer of 1 cent was missing one digit, it should be 8 digits not seven. I informed one officer by phone but he couldnot help me, then sent an email but still till now no answer. I am trying to acces my account since (26.) Februar but with no avail. Accordingly I cannot present my annual tax declaration because I donnot have an acess to print my account history. Can do only nothing :-(