Lazada Reviews 

I bought a iPhone 15 from their Apple Flagship Store, realized that the store sent me a display phone, which is not a Brand New phone, they rejected my refund request as the box was opened? If I don’t open it how I know the seller is cheating customer to buy their display phone ⁉️⁉️⁉️ the seller will put a fake label on the box to attempt the customer to tear it, then they can reject refund request . Even you sent them proof how the seller cheated customer, they won’t bother to listen or contact the seller .

DONT TRUST Lazada Protection Act, they will only protect seller to cheat customer ‼️
When you have problem with the items, their customer service just keep saying the same things, always say sorry and no worries, we will take action and process the refund.
But end up, rejected your request, and force customer to accept it, if not then scolding you to stop making requests , because they are not going to reply you anymore ⁉️⁉️⁉️⁉️⁉️

Such terrible app, will never ever purchase any products from them ‼️

It’s a scammer app, they allow store to cheat customers buy fake or faulty products

Lazada please remember Everything has its karma ‼️

You and your sellers are cheating customer‼️

I ordered, side table it was chipped at the side , Lazada customer service staff Anna was very patient and helpful ,she is very efficient and done all the refunded in full amount to me in less than 2 days appreciated her help.

Bad experience with lazada customer service. I purchase goods, but delivery delay again and again. I even select 7-11 as collection point, but thr remark given to me is traffic busy, what rubbish is this. It has been nearly a month. No solution, only answer is WAIT. Even asking for refund also cannot as they said good is on the way !!
Very unreasonable customer officer's reply.

From 30 December 2023, up till now, I've been purchasing items from 44 various sellers and each seller, sometimes even buying 10 or more of the same products. Most of the sellers are honest and polite. However, there are a few that have sent me items in empty packaging. Some of these were cancelled by Lazada itself as there were no movements from some sellers. Many time, I have to ask for refunds because of this. Recently, when I asked Lazada to refund me the items that were delivered empty, they refused to refund me as I had reached the quota of refunds. I even called them several times to mention that these sellers are frauds but still nothing was done. I am a foreigner, and for the items that I purchased, require me to get a tax invoice so that I can show it to the GST counter to get my refund. I called Lazada to explain to them why I needed those invoices 8 times. Mentioned that they will send it but never did. Asked me to go to the orders pages and get the receipt or contact the sellers myself. I tried to get the receipts online but it were only invoices and not tax invoices. After, my 8th call, they decided to send the invoices but not tax invoices. Called again today and was told by the agent that Lazada no longer issues tax invoices. Reason? It's been already some time that no tax invoices are sent anymore. I told the agent, 2 days ago, the items that were sent came with a tax invoice via my email. If out of 44 different products that i purchased, only 13 tax invoices were emailed to me and not the ones that i had spent more that $150. Her response: If you want, contact the sellers. Sent 5 messages to sellers. Only 2 responded that it's for Lazada to provide the tax invoices. Called them back again. Same talk. When some of my items were refunded, it comes to my bank account, maximum 3 days. I had bought this particular item from a seller and Lazada itself cancelled it. From 31 January till this very day, it shows pending refund. I had called everyday to ask about this and was told to give my bank details. Why is this so when all the other refunds are made to my bank account promptly. It's also illegal to ask for anyone for their bank account details with so much frauds and scams. Still, I provided all the information as I didn't want to lose my $232. They insisted that they had refunded me the $153 but the other one is still pending. I went through all my bank details and going through each purchase I had made from Lazada from 31 January till 16 February. No refunds done on 31 January till this date. The balance of the other refund was still showing pending. Called them 9 times regarding this. Asked me to wait for 5 to 15 working days, since it was only since 11 February the refund was processed. When I called yesterday, the agent told me that if I do not receive the refund by latest last night, to call again today. I checked my bank account details and nothing. I called this afternoon and the agent hung up on me. Called again and waited for a long time for another agent. From Saturday till today, all agents told me to wait for 15 working days except the 1 who said to call back today, if the refund is not done. I specifically told all the agents that I won't be here to follow that up as I'm leaving Singapore on 26 February. They all said to call back. I told them that once I leave Singapore, I can no way contact them. They replied speak to a live agent. I told them that everytime I do that they keep saying all the operators are busy or you have 1 person ahead of you and the page never changes the position. I've even once waited for 1 and a half hour and still the same thing. I asked them if there was an email address that I can send to. The answer was no. I have even called my bank to dispute these transcations and ask if there were any refunds and the bank told me to get Lazada to contact them. I conveyed this message to them but they still insisted that I should call the bank. I'm so sick and tired of this and I just want my money back asap. I've learnt a very lesson and have decided not to ever make any more purchases from this kind of unreliable and lying company called Lazada. Even when I told this statement to the agent, she never even bothered to apologise. This is the last time I will ever make a purchase from them. Buyers, please avoid Lazada as cautionary advice. Please take your purchases some place else where it's truthful and trustworthy.

As online consumer with Lazada for past 2 years, I never have any issue. But since the Lazada retrenched their staff in beginning of 2024. Their quality dropped. I started not receiving goods that stated delivered. Straightforward refund approval for cancellation order by seller a month ago still pending. The pleasure of online shopping become a hassle when I have to keep track the number of refunds they own me and their agents resorted to taking my personal bank account details to resolve the refund matters. It’s daunting to shop in Lazada now.

rubbish customer service. I contact their singapore customer agent, twice, each time different agent serve me, ask me to wait for 48 hours to settle my a/c problem. I wait 96hours, no response at all.

I used to use lazada all the time they were really excellent but lately nothing but problems and their customer service has gone rapidly downhill. I am waiting for them to refund me on a parcel that never turned up, when I rang them it took 30 mins to pick up the phone! They used to answer straight away, also I noticed that my products state they were shipped when I know from seller they had not been picked up by courier which I feel is suspicious as lazada cannot issue refund when goods are in transit, when I told them I felt that this was a dishonest and fraudulent way of keeping my money they changed status so I could request refund very quickly. At the moment its under review I am not holding my breath I will get the money, they did give me a $5 voucher but who needs this hassle? I doubt I will be using lazada going forward its easier to just go to the shops and buy it to be honest plus I don't feel like a valued customer anymore 😕 I am so glad I listened to my husband he said never spend more than $50 on lazada per transaction and always go in a store for those big ticket items - wise words from a man that works in finance!

call the customer service hotline however once connected, the line goes to feedback automated voice asking for feedback on service received instead of operator attending to me. No operator attended to me and yet the call was forwarded to automated voice asking for service feedback. Called many times, the same situation occurs. Customer service not reachable. Log-in account unable to do so. Security verification did not send the sms link within the 5 mins. Soon after, unable to log-in. Very low class service. A simple matter becomes complicated and frustrating. Never expect such ridiculously bad service in this modern times.

Kindly refrain from buying Fitflop from Lazada, bought two pairs, both have quality issues. Another thing, Lazada is not helping at all!!!
Lulu shimmer peeling off after three months and less than ten times of usage, at first Fitflop said it's leather and hinted that I didn't take proper care, after another pair got issue, wrote to them again, Fitflop said Lulu shimmer is PU!
Second pair, Walkstar webbing, wore only once but the glued area is tearing off!
I have one pair of Fitflop which I've bought four years ago, only normal wear and tear, not much problem after four years!
Wrote to both Fitflop and Lazada countless of times, but nothing constructive and Fitflop is only willing to replace Walkstar webbing which is the cheaper pair!
Now both pairs under storage because I will never wear them again, not to mention Lulu shimmer is absolutely ugly with the peeling off!
I gave both pairs the same treatment with my four years' old Fitflop, so don't say I didn't take proper care!! These are not $5 sandals!!!
Don't waste your money or time on Lazada or Fitflop through Lazada's website!

Bought a shockwave therapy machine for about $200. Description seems genuine. On arrival it works like a heavy hand held massager that you can buy for 10% of the price. It also could not turn off automatically and there is no off switch so had to cut the mains socket. Customer service gives you the run around. They can send you an email to say they reject and the same person says they have taken over the matter and will look into it 4 mins later. Clearly a tai chi motherhood apology and run of the meal "service". Better to ask the bank to stop/dispute payment. Never buy from them again. Such a nightmare. Can give them the negative publicity they clearly deserve to protect others.

They now say they escalated, took back package which I gave them in pristine condition. I did not open at all when they first rejected. As usual no reason just return it again. I didn't even bother to open it again after the first time. Now I see their reason for rejection is package quality check failed. Very unscrupulous.

I bought a Aqara D00 digital door lock during 9.9 which cost me $725 with installation. The seller sent me a piece of black plastic with a label sticking on it stating my name and address and the name of the item. They just throw it outside my door. Then the seller said item delivered and payment was automatically released to them. I requested for a refund from Lazada stating the reason with a video and photo of the piece of plastic but was rejected. Seems like Lazada isn't interested in doing a honest business nowadays.

Purchased a storage shelve recently, main frame was bent upon received. Photo sent and requested return and refund. But the process was extremely unpleasant. The seller and the delivery company were tying to proof that nothing goes wrong in the process of delivery. I am still not sure if my return request would be "kindly granted" by the seller. How are the customers protected?

Big company forcing customers to buy items and rejecting my refund request. I requested a return, with the reason "change of mind/ style not suitable" and its been rejected because the box was opened. It was a pair of sneakers, what super powers should I have to know whether the style is suitable without trying on the item. I requested return the very same day it was delivered. I have called customer care, chat with agents and everyone has just been messing me around. Horrible treatment of customers

Purchased a Lazada voucher but unable to work. Reached out to customer service to see if they could fix it. Took 1 week to reinstate my voucher by which time I had already made my purchase. Requested to refund but "resolutions team" kept insisting the voucher was valid. "Resolutions team" didn't reply emails as well, as though their answer was final.

I have purchased from various online shopping. Shoppee, Ebay, Amazon and so far the customer service has been okay.

Lazada Singapore is really bad in their customer resolution when it comes to issue dispute.

Do not buy from Lazada - You will regret by their customer service when you encounter issue with your product No one will help you

Just want to let online shoppers to beware of Lazada Singapore poor customer service. I have shopped with Ebay, Amazone and Shopee their customer service has been great

It would be a good website but unfortunately their delivery partners are a disaster (I guess the cheapest around). Most times they leave your house without even trying to deliver your parcel (they don't ring the bell or try to call you).

For most deliveries I end up spending hours following up with Lazada's useless customer service who keeps repeating condescending sentences which don't answer what you say. They also seem to have the policy to never compensate their clients even when they're clearly wrong.

I ordered a Xiaomi smart band from Lazada for my wife, but it wouldn’t link to her phone. I contacted Xiaomi customer support and they suggested changing the phone’s regional setting to “China”, but I’d already tried this and it made no difference.
I therefore started the “Return” process with Lazada, which went smoothly until I was surprised to see the page asking me to upload a photo; I uploaded a screenshot of the error message on my wife’s phone. The page then prompted me to upload a video, which seemed bizarre given the nature of the problem; as I had no choice, I uploaded a 2-second video of the aforementioned screenshot, but then I received the error message "Oops, something went wrong". I repeated this process around 15-20 times over two days, but always received the same error message.
I therefore contacted Lazada customer care, who sent me a detailed instruction sheet on what to do. The problem is, they were telling me to follow exactly the same process that I’d been trying to follow for two days but which was not working (as I’d told them). I informed customer service about this, but never received any further response from them. So, I’m left with a useless smart band.
I contacted Xiaomi again and asked them if they could help. The representative I chatted with said they’d try, but as with Lazada, I never heard from them again.
In conclusion, two takeaways:
- NEVER order an item of any value from Lazada, as their returns procedure apparently makes it impossible to return an item.
- NEVER order an item of any value from Xiaomi – better to order from a quality manufacturer via a reputable web seller such as Amazon.

Lazada delivery partnership service is a poor service,they always say they attempted to deliver but unsuccessful,this is my third order in Lazada but always attempted to deliver but unsuccessful even I’m waiting here my order to deliver the whole day. They must not waste the time for the costumer for waiting to deliver their order and at the end of the day we can see unsuccessful delivery.

everything was as on the description, love my new device, giving 4 because there was 1 day of delay, not heart breaking. Will order again.