Layer By Layer Reviews 3

I received one of their products as a gift and the product itself is amazing — it’s unique, really enjoyable to complete, and makes such a thoughtful gift idea. I was genuinely impressed with the quality and the overall concept.

Unfortunately, the customer service experience has let the whole experience down.

When I came to finish the product and place it in the frame, I noticed scratch marks on the acrylic sheet. I’ve been trying to arrange a replacement, but it has been very difficult to get a response. The person who purchased it for me has emailed three times over a three-week period and hasn’t received any reply.

I also reached out via Instagram and was told, “Thanks for reaching out. I’ll get this solved for you ASAP. Thank you for your patience.” I responded asking how this would be resolved, but since then I haven’t received any further communication or indication that the issue is being addressed.

As you can imagine, this is both frustrating and disappointing, especially as this is the final step of assembling, where you see it all come together. I’m really hoping this can be resolved soon so the experience can match the quality of the item itself.

I purchased 3d Art for my dad age 72 to keep him mentally active. We really enjoyed building the product and it was definitely a good way of spending time together.

Brilliant Art - thank you Layer by Layer for pushing creative boundaries.

I ordered a picture for my Grandson.
When it arrived I was extremely pleased with the product which had been so very carefully done the colours are vibrant just perfect! The packaging was definitely the best ever, so carefully done to keep the picture from damage.
Communication is very personal…thank you Josiah.
I wish you well Layer by Layer.
It’s 5 stars 🌟 from me.