laxride.net Reviews 

499
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give them less than one star I would no communication at all you can’t talk to them unless it’s through WhatsApp and they never respond they never showed up for my ride to the airport they... See more

Rated 5 out of 5 stars

Never thought a conversation between a Michigan State fan and Michigan fan would be so memorable. My driver was personable and we talked a lot about our love for basketball and Kobe. We talked so much... See more

Rated 5 out of 5 stars

Very professional, arrived 30 min early to pick up my 17 year old son, who had to travel back to the airport alone. I was quite worried about this, but the driver got him to the airport safely and in... See more

Rated 5 out of 5 stars

Except for me using the return home confirmation number when we were leaving home it was smooth, efficient, friendly, clean and comfortable. Luckily the manager did some research and figured out that... See more

Company details

  1. Taxi Service
  2. Travel Agency

Information provided by various external sources

We provide top-notch ride booking service to you our customers nationwide. All of rides are direct, which means you're not picking up 8 other strangers on your way to the airport. Drivers are kind, courteous, and most importantly, Safe Drivers. Book your ride today with us on our site www.laxride.net.


Contact info

3.7

Average

TrustScore 3.5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(499)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wouldn’t use this company

I wouldn’t use this company! Waited about 30-45 extra mins after I land to find out that a lyft driver is picking me up. I end up paying more to this company then ordering the lyft myself. I followed the instructions to text them when I’m ready to be pick up, after texting them I finally receive a respond 10 mins after to hold for my driver info. 18 mins later I received my driver information. When my driver showed up I asked him what took so long he responded “he got the request 4 mins ago” it was late at night so I didn’t feel safe at all. Also the driver doesn’t know my drop off address which make me more freak out. The ride suck overall. The car smell like smoke, it was dirty and smelly, the driver didn't look clean himself. The customer rep didn’t look like he care to respond at all.

My name is Juan, my booking is 190917141238. Hopefully management will respond to this.

18 September 2019
Unprompted review
Rated 1 out of 5 stars

No coverage for your ride

Was told by customer services rep online that they don’t have liability coverage for your ride! Don’t think it’s safe if I’m not cover by any insurance! I was going to book since I’m getting mix reviews from the customers on here. But found out you’re not going to be cover if something happen to you on your ride.

CANT TRUST THIS COMPANY!

18 September 2019
Unprompted review
Rated 4 out of 5 stars

Very happy!

Had to wait for about 10-15 minutes longer than we expected, but other than that everything was great! Easy to use, affordable, and our driver Victoria in Sacramento was wonderful!

14 September 2019
Unprompted review
Rated 1 out of 5 stars

ZEROS Stars!!!

ZEROS Stars!!!
We scheduled LAX RIDE to take to pick up our son and take him to the airport. The waited until 30 minutes AFTER the scheduled time and THEN said, oh Im sorry we don't have a drive in the area.

The fees might be lower but THEY SUCK!!! It's NOT worth it!!!

18 August 2019
Unprompted review
Rated 1 out of 5 stars

Frustrating Experience

Company only communicates through text. Which can be frustrating when you’re in a rush. They asked me to text 30 min prior to needing to leave. Which I did. It took them 40 min to confirm a driver. And another 10 for the driver to arrive. When he did arrive, he had a terrible attitude. And that’s when I found out that he is not a driver for LAX Ride. But LAX ride works as a broker and calls LYFT drivers for you. After the first driver refused our ride, we contacted LAX ride and it took them another hour and three Lyft drivers later before we were able to head to the airport. In the end besides the driver LAX ride sent we ended up needing to get our own LyFT driver on top of their driver to take us to the airport. Terrible. So we had to pay two fees. One for LAX ride. One for our own driver.

13 August 2019
Unprompted review
Rated 5 out of 5 stars

My Driver Ramin

My Driver Ramin, was amazing! Not only did he get me to my destination safely, he and I had great conversations on subjects we both enjoy. I would definitely request this lovely man to be my driver when I am back in Vallejo, CA. I felt safe and secure in his presence. He is a gentleman and a warm and caring individual. Thank you for hiring him. I hope to see him again!

11 August 2019
Unprompted review
Rated 5 out of 5 stars

Hugo was great!

Hugo was great!! He arrived a few minutes early, had an engaging conversation, and arrived to my destination ahead of schedule. Thank you!!

27 July 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look