I love playing their games and actually win on this one plus I can redeem the money and it gets into my account fast!!! The games are Creative and are fun to play the entire time. The games are really... See more
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At first I was skeptical but to be honest and keep in mine if you deposit at least 10.00 dollars that’s all and you win it takes about 30 minutes to see it in your account. Now that being said you can... See more
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I just wanted to take a moment to give the good people at Lavish Luck Casino a shout out to thank them for being so very attentive to their customers. I thought that there was a issue with one of t... See more
This is the only site I return to every day Awesome graphics, super bonuses What's not to love Oh and let's not forget Fast redemptions
Company details
Written by the company
Lavish Luck—Your #1 Choice for the Social Casino Experience! Welcome to Lavish Luck—prepare for the best of the best! Pick up your daily bonuses, grab the fantastic welcome offers, and join our exclusive events. And most importantly, be sure to try our hottest slots! Get ready to WIN!
Contact info
United States
- support@lavishluck.net
- lavishluck.net
You should know
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unable To Login Original Account
I forgot my password and it would not let me reset it. It would say that my password was changed successfully but when I tried to login, it told me that my account and password did not match. I kept trying and it kept saying it was successfully changed but still would not let me login. So, I saw the phone number side and used it to login instead. Mind you, I am using the same phone number that's associated with my account. Well, when I used the phone number side it sent me a code and I was able to login but then I noticed that my Lavish ID was different meaning a different account. When you go to bind your email to this new account, it say that it already exist. With that being said, my original account is still out there but even when it said my password was updated successfully, it still would not let me login and to my knowledge you can only have 1 account. So, I am now unable to play because I know that if I try to finish verification on this new ID/Account that was given to me, it will say that have 2 accounts and if I try to redeem my winnings, I will not be able to.
28 August 2026
Unprompted review
Reply from Lavish Luck Casino
We sincerely apologize for the frustrating password reset and login experience. When a reset shows as 'successful' but you still cannot log in, it usually means the email used for the reset may not have been successfully verified or may not be bound to your original account, so the system cannot locate the correct account and match your credentials. Please contact our in-game support team through the account you can currently access, and they will help retrieve your original account and guide you through completing the email binding process step by step.
We also understand your concern that logging in with your phone number accidentally created a new account. Please rest assured you will not be penalized for this unintentional creation. Regarding your worry about verification: identity verification is required to comply with relevant regulations and is conducted confidentially by a third-party organization. When you reach out to our live customer service, please provide the new Lavish ID, the email associated with your original account (and the original Lavish ID if you remember it), and a brief explanation of the reset loop and the accidental new account. Ask them to recover your original account, close the new one, and complete your verification. Our team will prioritize your request and provide full guidance throughout the process until it is successfully completed. If needed, you may ask to 'escalate the issue to the account recovery team.' We appreciate your patience and are committed to resolving this for you.
NO PROBLEM TAKING MY MONEY, BUT NOW YOU WON’T PAY MY WINNINGS
I honestly never expected to have this experience with Lavish Luck.
I joined the platform a few months ago, completed verification quickly, and started playing. I purchased MANY SC packages and won several times. My previous redemptions were approved the same day, and I received my funds within 24 hours. Because of that, I trusted the platform and continued playing and spending money.
Then I hit a losing streak and lost a significant amount of money. Eventually, I finally won $300 and decided to redeem my winnings.
THAT'S WHEN EVERYTHING CHANGED.
My $300 redemption was declined, and the email I received claimed there were "inconsistencies" with my account. But they never explained what those inconsistencies actually were.
I've sent multiple emails since August 28th and have also contacted customer service through the gaming app. The app tells players customer service is available 24/7. I've been messaging through the app since August 28th at 12:47 PM, and I STILL have not received a response.
I've attempted to redeem my $300 winnings 3 or 4 times, and every request has been declined because of these alleged "inconsistencies."
WHAT INCONSISTENCIES???
My information is the same as when I opened the account — same email, same banking information, and everything else. Nothing has changed.
This is what bothers me the most: If there was supposedly something wrong or inconsistent with my account, why was Lavish Luck perfectly happy to let me continue purchasing SC packages and spending my money?
They had no problem accepting my money.
But the moment I won $300 and wanted to redeem it, suddenly there's an "inconsistency" with my account.
I even asked them directly: If there is an issue with my account, PLEASE TELL ME EXACTLY WHAT IT IS.
Instead, I'm being completely ignored.
This morning I logged into the app and was prompted to complete another verification. I completed the verification successfully. I then submitted another redemption request for my $300, and it has been sitting UNDER REVIEW since early this morning.
Still no response from customer service.
Still no explanation.
Still no $300.
I won this money fairly, and I simply want the winnings I'm entitled to receive. After being a customer for months and spending a considerable amount of money on this platform, this is extremely disappointing.
Lavish Luck needs to do better. You cannot advertise 24/7 customer service, take customers' money without a problem, and then go silent when a customer wins and wants to redeem their winnings.
I will update this review if they actually respond and resolve this situation, but as of right now, my experience has been extremely frustrating and disappointing.
If I could give 0 Stars, I would. This is beyond terrible! I've also contacted my Attorney due to my account all of a sudden having inconsistencies, but yet, they were taking my money each time I purchased a package to play on their platform the very same day I Won the $300.
28 August 2026
Unprompted review
Reply from Lavish Luck Casino
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience and frustration caused by your $300 redemption issue and the delayed responses from our team.
Please be assured that identity verification is a mandatory step we are required to complete in order to comply with relevant regulations. The entire verification process is securely handled by a confidential third-party organization that protects your privacy, so your personal information remains safe. We understand your concern that your redemption was declined while your purchases continued to be processed, and we are sorry this was not explained to you clearly.
Our live agent service is available 24/7 through the in-game support channel. Please reach out to our live customer service team again via the in-game support option, and don't forget to check your in-game messages for any replies you may have missed. We will prioritize your case and provide full step-by-step guidance until your verification and $300 redemption are fully resolved.
We remain committed to processing redemptions fairly and promptly for verified accounts, and we appreciate your patience while we work to resolve this for you.
Lavish will allow you to pay for gaming…
Lavish will allow you to pay for gaming but won’t refund your winnings nor will applying to this so called customer service they provide and send numerous messages about your Winnings
27 August 2026
Unprompted review
Reply from Lavish Luck Casino
Thank you for sharing your concerns, and we sincerely apologize for the frustration you've experienced with receiving your winnings and with our customer service. We guarantee to process all redemptions of players' winnings, and most redemptions are received within 24 hours. If you have not received your redemption after a long time, please contact our support team right away so we can assist you. Kindly reach out through the in-game support channel, where our live agents are available 24/7, and provide your username so we can immediately investigate the delay. Please also check your in-game inbox or message center, as our earlier responses about your winnings may have been sent there and missed. We are committed to making this right for you.
My experience has been mind blowing…
My experience has been mind blowing I've won quiet a bit from this game
29 August 2026
Unprompted review
They blocked my account for nothing smh…
They blocked my account for nothing smh saying that I had more than one account I only have one. Been trying for months to get my account back customer service is trash none professional at all!
28 September 2025
Unprompted review
Reply from Lavish Luck Casino
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration caused by your account restriction as well as the unprofessional customer service you received. Your feedback is valuable and will be shared with the relevant teams. Please be assured that we would never reject a player's KYC verification or block an account solely because of a redemption request. While we cannot discuss individual account details publicly for privacy and security reasons, accounts may be temporarily restricted during verification if our system detects multiple linked accounts or another potential security risk; every case is reviewed fairly by our team. We also want to reassure you that all player balances are properly settled, so you will not suffer any financial loss. Since your case has already taken months, please contact us again through the in-game support channel and ask to 'escalate the case to a senior account specialist for an urgent review of a blocked account.' This will route your request to a team with the authority to investigate and resolve it as a priority. We appreciate your patience and are committed to restoring your access as quickly as possible.
Thank you for your response
Thank you for your response, but I believe your reply does not address the actual issue I reported.
My complaint is not simply about a regular redemption being delayed. I have been waiting since March for the rewards associated with the 867 mail-in requests I submitted, and this has been an ongoing issue for months.
I have already contacted your support team regarding this matter, but I have not received a satisfactory resolution. Simply telling me to contact support again does not resolve the issue.
If Lavish Luck Casino guarantees that all eligible redemptions are processed, please explain specifically what is causing the delay with my 867 requests, how many of them have been processed, how many remain pending, and when I can expect the outstanding rewards to be issued.
I would appreciate a specific answer regarding my case rather than a generic response.
29 August 2026
Unprompted review
Reply from Lavish Luck Casino
We sincerely apologize for the unacceptable and prolonged delay in processing your 867 mail-in requests, and we understand your frustration. We guarantee to process all redemptions of players' winnings, and they are typically delivered within 24 hours. If a redemption has not arrived after an extended period, please contact our support team so they can investigate and resolve the delay for you immediately. To ensure your case receives the specialized attention it requires, please contact our support team again via the in-game channel using the subject line "Escalation for Unresolved Mail-In Redemptions" and request escalation to a senior agent or manager. They will look into your 867 requests, confirm how many have been processed and how many remain pending, and provide a clear timeline for your outstanding rewards. Thank you for your patience, and again we apologize for the inconvenience.
Was going good now I got kicked out…
Was going good now I got kicked out cause of my network and lost 1661 win
28 August 2026
Unprompted review
Reply from Lavish Luck Casino
We are truly sorry that you were suddenly disconnected from the game due to a network issue and lost your 1,661 win. We completely understand how frustrating this must be. To help resolve this, please contact our in-game support team with your full details, including the specific slot machine you were playing, the time the disconnection occurred, and the reward amount. Our 24/7 live agents will respond promptly to investigate your game history, and if the issue is confirmed, the corresponding compensation will be issued to you.
UPDATE
UPDATE: Still No Resolution – Support Remains Unresponsive
Lavish Luck responded publicly to my previous Trustpilot review and specifically instructed me to return to their 24/7 live chat and request that my case be escalated to a senior agent for an account block and redemption review.
I followed their instructions. I have spent hours waiting in their live chat with absolutely no response. In addition to the live chat, I have also sent multiple emails over the past several days, and those attempts have gone unanswered as well.
At this point, I am seriously questioning whether their “24/7 live chat” is actually functioning as advertised. Their public response on Trustpilot makes it appear as though assistance is readily available, but my actual experience has been completely different.
My account was blocked during verification while I had a pending $300 redemption. I am willing to verify my identity and provide whatever legitimate documentation is necessary. I simply want my account reviewed and my redemption addressed.
I will continue posting updates and documenting every email, live-chat attempt, and response or lack of response until this issue is actually resolved.
Responding publicly to a negative review is not the same as resolving the customer’s problem. If Lavish Luck is genuinely committed to resolving this, I am waiting for someone to actually contact me and do so.
Account P5GANVHD
28 August 2026
Unprompted review
Reply from Lavish Luck Casino
Thank you for updating us, and we sincerely apologize for the time you have spent waiting and for the frustration caused by the lack of response from our support channels. Your experience does not reflect the standard we aim for.
To be clear, account restrictions are never applied without proper cause: our system only places an account under review when it detects certain abnormal activities or account concerns that require verification. We understand this process has been difficult for you, and we want to resolve it as quickly as possible.
We have located your account (P5GANVHD) and have escalated your case to our senior support team for an urgent review of your account verification and your pending $300 redemption. Please reach out to our in-game customer support channel, where our 24/7 live agents are ready to help, and request an escalation so they can review the specific reason for the restriction and guide you through the unblocking process. We also recommend checking your in-game inbox for any messages from our team that may have been overlooked.
We appreciate your patience and your willingness to provide the necessary documentation. A senior agent will also contact you directly via the email associated with your account within the next 24 hours with an update and to complete the verification process. We are committed to resolving this for you.
They have become just like the other…
They have become just like the other scam sites. I have requested 4 redemptions since 3 am yesterday morning. They only sent the last redemption which was just for $33.60 but are refusing to process my other redemptions. I have received multiple different responses about the same requests. All of these online sites are scams. I will just stick to in person casinos from now on. I’m done!!!!
27 August 2026
Unprompted review
Reply from Lavish Luck Casino
We sincerely apologize for the frustration and the long wait you've experienced, and we're sorry to hear that only one of your four redemption requests has been completed so far. We want to assure you that our platform is a legitimate and compliant gaming operator: all redemptions are guaranteed to be processed, and players typically receive their winnings within 24 hours. Since your other requests have taken longer than expected, please contact our customer support team through the in-game channel with the details of your pending redemptions. Our team will investigate your multiple requests right away, escalate your case for immediate review, and make sure each of your redemptions is completed as quickly as possible. We are committed to fair play and timely redemptions, and we truly want to make this right for you.
Horrible scam site
Horrible scam site. I've been trying to self exclude for weeks. They don't return email messages or phone calls, and their on site chat either doesn't work or they don't respond.
28 August 2026
Unprompted review
Reply from Lavish Luck Casino
We sincerely apologize for the difficulty you've experienced trying to reach us and for the delay in handling your self-exclusion request. This falls far below our standards, and we take responsible gaming very seriously.
To resolve this with the urgency it requires, please contact our support team through the in-game support channel and use the phrase 'escalate for immediate self-exclusion.' This will route your request to a senior team member with the highest priority so it can be handled promptly.
In addition, if you would like help managing your play habits or limits, our support team is available at any time to set up Responsible Social Gameplay (RSG) limits tailored to your preferences. We are committed to resolving this responsibly and appreciate you bringing it to our attention.
I requested a redemption on August 19th…
I requested a redemption on August 19th of $254.49 to my bank account, and it has been 8 days; I still haven’t received it. I have emailed Lavish Luck and called them, and I haven’t received a response, and the redemption still shows processing. All I am asking for is for my redemption to be processed so I receive the money I deposited with my own card and won.
My name is Xavier Bryant; my ID on the app is P3XZPLUM, and the phone number on the account is 2679820008.
19 August 2026
Unprompted review
Reply from Lavish Luck Casino
Dear Xavier Bryant,
Thank you for reaching out to us. We sincerely apologize for the delay you experienced with your redemption request from August 19th.
Please be assured that all redemptions are guaranteed to be processed, and players typically receive their winnings within 24 hours. Since your redemption has taken longer than expected, please contact our support team through the in-game support channel and request to escalate your case to a senior agent, so they can investigate and resolve this delay for you as a priority.
Our live agents are available 24/7 through the in-game support channel. Kindly also check your in-game inbox or message center, as our response may have been sent there and missed.
We appreciate your patience and are committed to getting your redemption processed as quickly as possible.
I love playing lavish luck they are so…
I love playing lavish luck they are so generous with 🎁 gifts and the spend to win ratio is absolutely the best they are the best casino I have ever experienced ❤️
WKJ2G3ZX
26 August 2026
Unprompted review
Lavish luck is so awesome!
Lavish luck is so awesome!! The time bt redemption request and actual payout is hands down the quickest I've ever experienced!! Every time, I have my money within a couple hours, it's never been short and they don't give me any BS. So many places are so corrupt, I'm so thankful i don't have to worry about any of that! I found my gem!!
26 August 2026
Unprompted review
DO NOT use this app
DO NOT use this app. I won money and then deleted my account but they won’t give me my money. I have contacted them numerous times and they just tell me that they’re waiting for a verification code. It has been over a week and it’s just an AI answer.
You will never get your money if you use this app.
This is in reference to your reply. I have been dealing with the in app support. It is simply AI that continues to tell me to wait for a verification authorization. I am getting nowhere.
In spite of thei "assurance" that the issue would be resolved. It is now Sept 11 and I have STILL NOT RECEVIED MY MONEY. I have reached on their in app customer support 19 times and I get the same AI reply thanking me for my patience.
STAY AWAY FROM THIS CASINO APP!!!
19 August 2026
Unprompted review
Reply from Lavish Luck Casino
We are very sorry to hear about the trouble you've experienced with your redemption after deleting your account. We guarantee to process all redemptions of players' winnings, and they are mostly delivered within 24 hours. If your redemption has not arrived after this extended period, please reach out to our support team and we will look into it for you immediately.
We also sincerely apologize for the delay you experienced in getting a helpful response over the past week. Please reach out to our customer support team through the in-game support channel, where our live agents are available 24/7 to assist you. Kindly also check your in-game inbox or message center, as our response may have been sent there and missed.
We appreciate your patience and are committed to getting this resolved for you as soon as possible.
I previously had a positive experience…
I previously had a positive experience with Lavish, and my mail-in entries were always processed and credited correctly without any issues. Unfortunately, my most recent experience has been completely different.
I have now been waiting approximately four months for the credits associated with around 800 mail-in entries, and I still have not received a clear answer. I have contacted their support team multiple times, and for more than a month and a half, I have repeatedly been told that they are reviewing my case. However, they have not provided any real update, explanation, or resolution.
This situation has been extremely frustrating and difficult to deal with. I invested a significant amount of money in stamps, envelopes, index cards, and other materials, in addition to the many hours required to prepare and mail approximately 800 entries. I followed their process in good faith, so I do not believe it is fair to be left waiting for four months without a proper response.
I am asking Lavish to thoroughly review my case, provide a clear explanation, and issue the credits associated with my eligible mail-in entries as soon as possible. I hope they take responsibility and resolve this matter promptly.
24 August 2026
Unprompted review
Reply from Lavish Luck Casino
We sincerely apologize for the four-month delay you've experienced in receiving credits for your approximately 800 mail-in entries. We guarantee that all entries and redemptions are typically processed and credited within 24 hours, so a delay of this length is far from the standard of service we aim to provide, and we understand how frustrating this has been given the time and money you invested. Since you have already contacted our support team multiple times without a clear resolution, please reach out to them once more through the in-game channel and explicitly request to 'escalate your case to a senior manager for a priority review of your mail-in entries,' providing your original case or ticket numbers if available. This will trigger an urgent, immediate review by our dedicated team. We take this matter very seriously and are committed to giving you a clear explanation and crediting your eligible mail-in entries as swiftly as possible. Thank you for your patience while we resolve this for you.
My experience with Lavish Loot Casino…
My experience with Lavish Loot Casino was extremely disappointing.
The platform offered to pay two pesos for each completed request. I trusted that offer and dedicated a significant amount of time and effort to completing the work. In total, I completed and wrote more than 300 requests, investing many hours of work, as well as spending money on electricity, internet, battery usage, and the materials needed to complete the tasks.
What was most frustrating is that after completing all of this work, I never received the promised payment. I tried contacting them to get an explanation and find a solution, but I never received a satisfactory response.
I do not think it is fair for someone to invest so many hours, resources, and effort based on a payment offer and then receive absolutely nothing in return.
My experience was very negative and left me extremely disappointed. I would not recommend working with this platform until they honor the payments they offer and demonstrate that they truly value the time and effort of the people who work with them.
24 August 2026
Unprompted review
Reply from Lavish Luck Casino
We are very sorry to hear about this frustrating experience. Please be assured that we guarantee to process all redemptions of players' winnings, and most are completed within 24 hours. If your redemption has not arrived after an extended period, please contact our support team directly through the in-game channel or our official website with the details of your case, so we can investigate the payment issue and resolve it for you as quickly as possible. Thank you for your patience while we look into this.
Reply from Lavish Luck Casino
We're sorry to hear that you feel our daily bonuses are lacking. In addition to daily rewards, we also offer various event rewards, ad rewards, and special holiday rewards—plenty to keep the entertainment going! Feel free to explore more content in our game to claim these additional rewards. We will also keep optimizing the game and strive to offer players more free rewards, aiming to deliver an improved gaming experience. If you have any other specific concerns, please reach out to us via the in-game support channel so we can assist you further.
They let you win to get a taste and…
They let you win to get a taste and slowly dial back the return to player is almost 0%. They say its a game of luck and will give you small gifts and tell you everything will be ok them keep squeezing you and squeexing you till you have to try and get on here to warn people. But most will ignore this and get on rhere thinking that they are special like i did. Sorry crooks dont care how special you are just how gullible you are. If you see any other review with my name and its positive its fake they do that sketchy stuff as well. They are closing the site soon and renaming it to LuckyLand so be aware
14 July 2026
Unprompted review
Reply from Lavish Luck Casino
We're sorry to hear about your frustrating experience, and we truly appreciate you taking the time to share your feedback. We want to assure you that our game operates with the highest integrity and full regulatory compliance. All game outcomes are determined by a certified Random Number Generator (RNG), which guarantees that every spin is completely random, fair, and independent of past results — this cannot be predicted or influenced by us or anyone else. Please also keep in mind that our platform is designed purely for entertainment purposes, and win rates are never secretly adjusted for any player. We understand that a series of losses can feel discouraging, but every player has the same fair chance on every spin. We also want to directly address your concern about fake reviews — we do not create, manipulate, or fabricate reviews of any kind, positive or negative. Every review reflects genuine player experiences, and we take such allegations very seriously as we are fully committed to transparency and honest communication with our community. If you'd like us to look into your specific gameplay history, please reach out to our support team through the in-game support channel — we're happy to help. Thank you again for your feedback; we remain committed to providing a fair, transparent, and enjoyable experience for all our players.
New ACCOUNT but would like to WIN!
Although Im fairly new, about 2 months with the game, haven't won yet, but I enjoy the games, and the huge variety of choices!! Thank you Lavish Luck!!
22 August 2026
Unprompted review
I just started playing Lavish Luck
I just started playing Lavish Luck! They're the best so far ill update my post once I get my winnings! Overall they're fair I play on several other sites that worst than this. If they pay out ill keep playing but if they dont you'll see my UPDATED REVIEW OR REVIEWS ! THANKS LAVISH LUCK YOU GUYS ROCK SO FAR SO GOOD!
21 August 2026
Unprompted review
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