You guys were quick to react when needed additional cleaning and were clear abt the cleaning fee and honesty. But for the amount paid I wish the stains could be totally removed.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cleaning is great but they get crumpled in transit. Still a good service and I will feedback this so a solution can be found. Very convenient for dry cleaning
Company replied
It is good that laundry bags are provided. However, if a customer leaves a duvet in a bulky item bag, the duvet should be returned in a bulky item bag. Mine was returned in a small laundry bag. I will... See more
Company replied
Everything was good except you took my laundry bag. I always reviewed and wrote to you about this weeks ago. I needed that bag for travelling. I would like to have my bag back please. I know it is too... See more
Company replied
Company details
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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What an amazing service
What an amazing service. Collections directly from my home. Collections and deliveries are always at the booked time. You are kept informed of the progress of your laundry throughout.
The stand out for me is, how friendly the delivery drivers are.
3 April 2026
Reply from Laundryheap
Hi Michael,
Thank you for the incredible 5-star review! We’re delighted to hear you’ve had a positive experience with our service and appreciated the real-time updates throughout the process.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Reply from Laundryheap
Hi Rita,
Thank you for the amazing 5-star review! We’re thrilled to hear you had a great experience with our service.
We look forward to keeping your laundry days just as smooth and effortless.
Team Laundryheap!
Taking/Delivery mostly on schedule.
25 April 2026
Reply from Laundryheap
Hi David,
Thank you for sharing your feedback! We’re pleased to hear that your collections and deliveries were completed within the scheduled timeframes.
We look forward to continuing to provide you with a smooth and reliable experience.
Team Laundryheap!
Suspected scam
I do not want to believe this is a scam. I booked a service that says from 1.95£. Driver came to pick up and I enquired from him to confirm the process as I am new to the services. He said that once he drops off I will receive my invoice on total cost before they proceed
I have been checking the app since morning to see invoice but none was uploaded. Only for me to receive an outrageous bill and my order being held.
How do you proceed with an order without letting the customer know expected bill know you indicated 1.95£ as expected bill per item.
No place call to get clarification or complain only asked the raise a dispute which can only be done if I clear the payment.
This is so Suspicious and looks like a scam. Please return my cloths unwashed or ironed I AM NO LONGER INTERESTED.
Thank u
11 May 2026
Unprompted review
Reply from Laundryheap
Hi there,
Thank you for sharing your concerns. We’re truly sorry to hear about the confusion surrounding the billing process and the delay in delivering your items.
Please be assured that your case is currently being reviewed as a priority by our concerned team, and we will continue to keep you updated throughout the process. Your feedback has also been escalated internally as we work to improve pricing transparency, strengthen communication, and enhance the overall customer experience.
We remain committed to resolving this matter promptly and ensuring your concerns are handled with the care and attention they deserve.
Team Laundryheap!
Reply from Laundryheap
Hi David,
Thank you for the fabulous 5-star review! We’re delighted to hear the process was smooth, reliable, and met your expectations.
We truly appreciate your recommendation and look forward to keeping your laundry experience effortless.
Team Laundryheap!
Damaged Items. Terrible Customer Service. Broken Trust.
I have been a regular customer of Laundry Heap in the Richmond area since 2023. And despite one or two minor issues that were fixed I have always been happy (their drivers in particular are always really lovely). However, I have just had an incident that has completely broken my trust with them and showed that they do not really care about my experience or retaining me as a customer. Three T shirts came back discoloured and covered in red fluff that had been ironed on. They initially said they must have been like that on arrival, however when I asked whether it was their procedure to detail items that arrived like that, they admitted it was and that no record of the issue existed. I know 100% that the T shirts were not damaged when I sent them. They then arranged to collect the T shirts to clean and re-iron - and gave me a £10 credit. I was happy with this outcome. They sent me pictures of the rectified items and arranged redelivery. Again I was happy. However, they did not arrive as scheduled and I had to contact. Cutting a long story short they have lost the items which I discovered after a further delay of over a week. One of the items cannot be replaced as it is a Boston Marathon item from the US. The compensation is 50% of the value (despite the fact I have to replace the other 2 items), and a £10 credit I can't use as due to how they have handled this I won't be using them again. I am so disappointed and let down - it is clear they do not care.
11 May 2026
Unprompted review
Reply from Laundryheap
Hi Lily,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you encountered with your recent order.
Our team conducted a detailed investigation and shared a resolution in line with our service policy. Your feedback has been escalated to our relevant teams, and we are implementing corrective measures to strengthen our monitoring, tracking, and communication processes moving forward.
We sincerely regret that we fell short on this occasion and will work towards restoring your confidence in our service.
Team Laundryheap!
Fast, friendly service
Laundry was picked up during the time frame given and dropped back fresh and clean, also within the time frame. Easy to track and when something went wrong (my fault) the driver rang and sorted it out.
9 May 2026
Reply from Laundryheap
Hi Amanda,
Thank you for the fantastic 5-star review! We’re delighted to hear that your clothes arrived fresh, within the selected timeframe, and that you appreciated the real-time updates throughout the process.
We look forward to continuing to make your laundry days smooth and effortless.
Team Laundryheap!
Great service- laundry treated with care
Worked exactly as represented - timely pickup and delivery and the laundry was well cared for and nicely folded. So pleased that this service is available.
7 May 2026
Reply from Laundryheap
Hi Tom,
Thank you for the wonderful 5-star review! We’re truly delighted to hear that your order was handled with care, your laundry arrived beautifully folded, and the quick turnaround met your expectations.
We look forward to continuing to provide you with a seamless and reliable service.
Team Laundryheap!
Laundry heap
Laundry heap! You delivered the wrong laundry !!! And you charged me for the extra laundry that is not mine. This is disgraceful and incompetent. You delivered in error some woman’s clothes. This is abject. I chased after the driver but he didn’t hear me and didn’t stop. He didn’t even allow me a moment to query why he brought me two bags instead of the one bag that I gave last Tuesday. This is pathetic. Now I have to wait 24 hours for a response from customer "service" and some woman somewhere in London is missing 2x pairs of trousers, 2x blouses and 1x jersey.
8 May 2026
Unprompted review
Reply from Laundryheap
Hi Jack,
Thank you for bringing this to our attention. We’re truly sorry for the mix-up with your laundry and the incorrect charges applied to your order.
Our team is currently investigating this as a priority and working to deliver the correct items. We will continue to keep you updated throughout the process. Your feedback has been shared with the relevant teams as we work to strengthen our delivery procedures and help prevent situations like this from occurring in the future.
We appreciate your patience and remain committed to restoring your confidence in our service.
Team Laundryheap!
Great service
Great service, everything on time, very convenient way to get your dry cleaning done. Would recommend
22 April 2026
Reply from Laundryheap
Hi Lesley,
Thank you for the fantastic 5-star review! We’re delighted to hear that you enjoyed the convenience of our dry cleaning service and appreciated the quick turnaround.
Your recommendation means a lot to us, and we look forward to continuing to provide you with a smooth and hassle-free experience.
Team Laundryheap!
Worst experience
Worst experience, I called them back and they didn’t answer or bother to help me, he left without waiting more than a minute. There time said 9pm - 10pm, they came at 8:30 and I was ready to go and he left within 2 minutes dont use them anywhere. Theyre crap customer service
7 May 2026
Unprompted review
Reply from Laundryheap
Hi Aywan,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration caused during your recent collection and understand how disappointing this must have been, particularly given the confusion surrounding the selected time slot and communication.
Our team is currently conducting a detailed investigation into the matter and will keep you updated throughout the process. Your feedback has also been shared with the relevant teams as we continue working to strengthen communication, improve adherence to selected collection windows, and ensure a more reliable experience for our customers.
We sincerely appreciate your patience and hope to restore your confidence in our service moving forward.
Team Laundryheap!
Costs are not as advertised
Costs are not as advertised. Having thought my dry clean of a duvet would not hit the minimum charge of £20 based on it being listed as a £10 cost, I added a few jackets for dry clean that was listed as a few pounds each. I ended up being charged £56! They even claimed the duvet was a king size when it's not. I managed to claim back £2 for the wrong size, but when I went to check what pricing they had used for the jacket dry clean they said I'd already made a claim. Dreadful service, not as advertised. I had enquired about getting a seam on a jacket repaired and they quoted £27 for this! It's outrageous.
7 May 2026
Unprompted review
Reply from Laundryheap
Hi James,
Thank you for sharing your experience. We’re truly sorry for the confusion caused regarding the pricing of your recent order.
Our team is currently reviewing the details thoroughly and will continue to keep you updated throughout the process. We are committed to addressing your concerns and improving pricing transparency to ensure a more reliable experience moving forward.
We genuinely value you as our customer and will work towards restoring your confidence in our service.
Team Laundryheap!
Professional service always on time
Professional service always on time. No fuss no excuses.
4 May 2026
Reply from Laundryheap
Hi Reba,
Thank you for the fantastic 5-star review! We’re delighted to hear you consistently experience a professional, punctual, and hassle-free service.
We look forward to keeping your laundry days smooth and effortless.
Team Laundryheap!
I sent 4 items to be cleaned and 3/4…
*Update* updated my review from 1 start to 3 stars as Laundry Heap did find these clothes, return them the next day and refund me for some of the cleaning costs I had paid.
Original Review.
I sent 4 items to be cleaned and 3/4 returned weren't mine. These were 3 Hugo Boss items my husband needs to wear to a wedding on Saturday
5 May 2026
Unprompted review
Reply from Laundryheap
Hi Griffiths,
Thank you for bringing this to our attention. We’re truly sorry for the distress this situation has caused, especially with an upcoming wedding.
Our team is reviewing your case as a priority and conducting a thorough investigation to locate and deliver your Hugo Boss items. We will keep you updated at every stage so you feel informed and supported throughout the process.
We truly appreciate your patience and understanding.
Team Laundryheap!
The service was super professional.
The service provided was exceptionally professional and dependable.
3 May 2026
Reply from Laundryheap
Hi Vignesh,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service professional and reliable.
We look forward to continuing to provide you with a smooth and effortless experience.
Team Laundryheap!
Very convenient and great service.
3 May 2026
Reply from Laundryheap
Hi Ranjit,
Thank you for your fabulous 5-star review! We’re glad to hear that you found our service convenient and had a great experience.
We look forward to continuing to provide you with a smooth and reliable experience.
Team Laundryheap!
Reply from Laundryheap
Hi Diageo,
Thank you for the remarkable 5-star review. We’re truly pleased to hear that you were happy with the outcome and that our service met your expectations.
We look forward to continuing to deliver a seamless and reliable experience for you.
Team Laundryheap!
Scheduled delivery changes
I arrange my clothes to be picked up on Friday between 6 and 7 pm, was the original advice they would be delivered the next day. I then received information that they would not be delivered until Monday.
It is now Monday and I’ve just received notification to say sorry but your items will not be returned until Tuesday between six and seven. I am leaving this hotel at 5 pm tomorrow Tuesday as I’m flying back to Australia tomorrow night. I’m waiting for a response from the Laundryheap as to how I can pick up my clothes but naturally I do not get a response at all totally unacceptable. Be very careful using this service as I’ve now lost nearly $300 worth of clothes.
4 May 2026
Unprompted review
Reply from Laundryheap
Hi Fay,
Thank you for sharing your feedback. We’re truly sorry for the repeated changes to your delivery schedule and the impact this has had on your travel plans.
We have escalated your case to our specialised team for further review and prioritised your order for delivery. We are also reviewing this case internally to ensure stronger adherence to delivery slots and transparent communication moving forward.
We truly regret falling short on this occasion and appreciate your patience throughout the process.
Team Laundryheap!
The service is excellent but…
The service is excellent but unfortunately the 2 duvet cover were extremely creased so they will need ironing
17 April 2026
Reply from Laundryheap
Hi Jacqueline,
Thank you for sharing your feedback. We’re truly pleased to hear you had a positive experience with our service.
We’re sorry to hear about the condition of the duvet covers and understand how inconvenient this must have been. Your feedback has been shared with our relevant teams, and we’re reviewing this closely to ensure your items are delivered in pristine condition.
We truly appreciate your support and are committed to ensuring your future orders meet your expectations.
Team Laundryheap!
Excellent service reliable and good…
Excellent service reliable and good value for money
3 May 2026
Unprompted review
Reply from Laundryheap
Hi Martin,
Thank you for the outstanding 5-star review! We’re excited to hear that our service met your expectations and delivered both consistency and value.
We look forward to continuing to provide you with a seamless and reliable experience.
Team Laundryheap
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