Launa Windows Reviews 

181
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting specific installers for their excellent work and helpfulness. Many people are very pleased with the quality of the products, including windows and doors, noting their aesthetic appeal and functional improvements to their homes. The service, from initial consultation to installation, is frequently described as flawless, with installers arriving on time, working diligently, and leaving the work area clean and tidy. However, some customers also noted significant issues with product quality, such as faulty handles and color fade on doors, leading to dissatisfaction and the need for multiple repairs. Others experienced considerable delays in fitting dates, incorrect product deliveries, and missing components, which caused frustration and prolonged installation processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Clients share positive opinions on service, with many reviewers praising the efficiency and high standards of... See more

Product

Reviewers highlight positive aspects of product quality and design, with many expressing satisfaction with... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Launa Windows for sending us 2 amazing installersTerry and Rob We had our windows installed in April and I have been meaning to put a review up...better late than never! They worked e... See more

Rated 5 out of 5 stars

This installation was carried out during storm Bram. Somehow Bob and Terry managed to change all of our upstairs windows in appalling conditions without leaving a mess but leaving us with great views... See more

Rated 5 out of 5 stars

Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the... See more

Rated 5 out of 5 stars

Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have... See more


Company details

  1. Door Shop

Information provided by various external sources

Welcome to Launa Windows, the leading provider of affordable PVCu Windows, Doors, Roofline Products and Conservatories in the South West of England. Our family-run business provides high quality double and triple glazing that is stylish, elegant, secure and energy-efficient whilst our conservatories are designed to suit your unique needs, your lifestyle and your home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(181)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

5 stars: Excellent – no reservations, I would recommend this company to anyone.

10 April 2019
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review - it is great to read!

Rated 4 out of 5 stars

Replacement of old leaky double-glazed…

Replacement of old leaky double-glazed windows with modern units. Good solid quality and well installed by efficient fitters.
Sound and heat insulation much improved

14 March 2019
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review! The fitters will be pleased to get the positive feedback.

Rated 5 out of 5 stars

Excellent company

Excellent company , professional from start to finish , would thoroughly recommend them

13 March 2019
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your great review - its lovely to read. Dont forget about our recommendation scheme!

Rated 3 out of 5 stars

Pot luck on ability of fitters.

I cannot fault the products that are supplied. The finished job appearance is due to individual employees ability. We’ve had two jobs recently. One not as good as the other.
1 Replacement windows. Near perfect installation.
2 Conservatory. Not so happy. After initial completion it required a return visit to fix several issues in respect of the way it had been fitted. To date three problems are still not resolved.
To be fair, both crews had seriously bad weather to contend with and we felt sorry for them. It seems the employees are self employed and possibly rush the jobs, so it surprises me that Launa have not sent anyone to inspect quality of workmanship.

7 February 2019
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your honest review - I have passed your comments to the relevant departments.

Rated 5 out of 5 stars

A great local business

Our experience with Launa (windows and conservatory) has been very positive. Professional, positive, value for money and local! What's not to like?

19 December 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review - it is lovely to read.

Rated 5 out of 5 stars

Excellent from initial visit from…

Excellent from initial visit from Stephen to professional fitting by Dave and Jez. Thank you.

30 November 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your great review, its rewarding for the different staff to be praised.

Rated 5 out of 5 stars

I happy to recommend this company

I happy to recommend this company, due to its quality of service and work. They came on time measure our windows. The fitters again were punctual, the windows are stunning, and the opening closing and locking procedures were clearly explained. Thy left each new window area clean and tidy both is ideal and outside. Our patio doors are stunning, with secure locking mechanism

28 November 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your great review, so pleasing to hear how delighted you are.

Rated 5 out of 5 stars

Launa have replaced our old…

Launa have replaced our old polycarbnate conservatory roof with a lovely self cleaning glass one. We cannot praise the fitters enough they went above and beyond what was expected, they left the place very clean and it looked like we had had a whole new conservatory not just a new roof.
The ordering process was easy and there was none of this pricing high just to drop the price, the first quote was so good no need to haggle.
We would recommend to anyone who asked us

29 October 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your glowing review - so great to read - we pride ourselves on not playing sales games, I will pass your comments to our fitters, so rewarding for them to hear! Thank you again.

Rated 5 out of 5 stars

Delighted with everything Launa did…

Delighted with everything Launa did from start to finish. Extremely professional at all times and would not hesitate to use them again.

23 October 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your great review - remember we have a great recommendation scheme (where you can even recommend yourself)

Rated 5 out of 5 stars

Very good quality

Very good quality. Good value for money

18 October 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for taking the time to leave a review of Launa Windows

Rated 5 out of 5 stars

I am delighted with my purchases

I am delighted with my purchases, the quality is excellent, the fitting is exemplorary. All staff are knowledgeable, professional in approach and extremely helpful. I would certainly recommend Launa windows to others.

17 October 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review - so great to hear. Dont forget we have our recommendation scheme.

Rated 4 out of 5 stars

A much better window and door company…

A much better window and door company then everyone else very good,pleased with installation of my door and window,a few hiccups ie door furniture but sorted in 48 hours,will happily use them again.👍

9 October 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your honest review, so glad we have sorted it for you, and hope to hear from you in the future for any further work you require.

Rated 5 out of 5 stars

Rapid replacement of bay window…

A replacement first floor bay window was done in one day and looks great.

3 October 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for your lovely review, remember we have a great recommendation scheme - you can even recommend yourself!

Rated 5 out of 5 stars

Ten out of 10

David McKimm & Elliot Ryder have just fitted windows, door & sun lounge roof. They were fantastic. Polite, clean, tidy & nothing was to much trouble. If only all workmen were as good as theses two.
Thank you for an excellent service from start to finish. This couple of lads are a true asset to Laguna Windows.
Keep up the good work 🤗🤗🤗

2 October 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

Thank you for a great review - I will pass your comments on to David and Elliot, its always rewarding for them to hear such lovely words from a customer.

Rated 1 out of 5 stars

Not Good!!!!!!

I have tried on two occasions to get someone to contact me regarding getting a quote. I have still not been contacted and this feels like a Japanese endurance test. I am now slightly concerned about what there customer service/ after sales service is like.

18 September 2018
Unprompted review
Launa Windows logo

Reply from Launa Windows

I do apologise for the delay in arranging for a free no obligation quotation, I understand that you have since spoken with our consultant and have arranged a convenient appointment, should you require any further assistance please do not hesitate to get back in contact.

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