They sent me the wrong size for an item. I took pictures with a tape measure to prove it was the wrong size. They refused to acknowledge their error and have ignored my messages. Their customer servic... See more
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Just a fantastic experience. I ordered a customized latex dress with certain parameters. It was delivered sooner than promised, the fit is perfect and the glossiness is outstanding.
When I first wrote this review, my item still hadn’t arrived. It eventually turned up but took longer than expected. Unfortunately, the clothing did not match the photos, the fit was completely wrong... See more
Company replied
FAKE PRODUCTS!! This company has stolen product images from well known latex designers - Including Lady Lucie Latex and is selling them as their own! DO NOT BUY FROM THIS COMPANY! Support the original... See more
Company details
Written by the company
Latex Magic is a brand that produces latex clothing, including latex clothing, accessories, and fetish wear. Their products are known for their high-quality materials and unique designs, making them a popular choice among those in the fetish community.
Contact info
Los AngelesCalifornia, United States
- info@latexmagicbest.com
- latexmagicbest.com
Breach of guidelines
Yes they are the real deal…
Yes they are the real deal i purchased 3 separate orders from them. Great quality! down side is it will take 1-2 months to be delivered.
14 November 2024
Unprompted review
Good Latex, bad customer service
So, I received what I have ordered. That is good. However, the whole process felt scam-ish.
They claim a 24/7 customer service. It is true that I can send THEM an email 24/7. However, it took a whole week, 3 emails and the escalation of the PayPal Customer Protection Service to make them react.
I feel like I would not have receive my order, if I have not threaten them with taken my money back via PayPal. But I cannot be sure, of course.
I bought a mask and a body. Both are great. But the whole website has so many dead ends ("contact us" is a 404, all the social media links are dead), and I had not a good experience with the customer service.
5/5 for the product
1/5 for Customer Service and a weird website
3 stars as a result
6 November 2024
Unprompted review
6 and a half weeks and no communication
I have been waiting for my order for 6 and a half weeks with zero communication after I emailed them 3 times. I don’t know if I’ll ever get my order.
13 July 2024
Unprompted review
Reply from Latex Magic
We didn't even know we had trustpilot, but your order was definitely delivered.
We never miss an order.
Not as advertised.
I purchased some items recently. What I received was not as was depicted in the website images and was of poor quality and fit. I tried to return the items but the company does not respond to emails.
1 August 2024
Unprompted review
Reply from Latex Magic
Hello, the size is not suitable. We will help you change it. As for the quality issue, you need to use glitter to make your clothes sparkle. We use 100% natural latex, and the film will not be particularly shiny.
A scam website
Terrible, they do not respond, do not provide a tracking number for the shipment, and give no feedback. A scam website. Stay away. I ordered a bodysuit on July 16th and have never received updates on shipping times or processing. This is certainly not the way to earn buyers' trust. Terrible service. I was about to recommend it to my community, and I am very glad I didn't. I was naive; I usually always check the seller's reliability. And now I read terrible reviews, and the good ones seem fake. I will be more careful next time. In the meantime, I have requested a refund from PayPal.
30 July 2024
Unprompted review
Reply from Latex Magic
Hello
Your review is not objective. If it is a fraud, we will not refund you.
When you apply for a refund, we have already refunded your payment.
Latex clothing is a customized product and requires a production cycle.
It is completely impossible for you to ask for delivery two weeks after placing the order. You applied for a refund on July 31st, and we completed the refund on August 2nd, and then you gave a negative review.
REFUND
HELLO
Thanks you , i have received your order but a pair of glove reference is missing LATEX MOULDED SHORT GLOVES SIZE M ORANGE 29$ I will ask you for a refund ?
22 July 2024
Unprompted review
Reply from Latex Magic
This is a problem with the courier company. We have redone it for you and sent it to you, and then you give us a bad review. This is very unreasonable.
The customer service is very bad and…
The customer service is very bad and non existent. Wrote multiple emails and no respond. The tracking number doesnt work. Not impressed at all and I’m afraid I Will never get my order
3 July 2024
Unprompted review
Reply from Latex Magic
We completed and delivered your order on time. Sometimes, emails may end up in the spam folder, which could be why you didn’t receive our replies promptly.
Not recommendable
22 June 2024
Unprompted review
Order Never Came
I ordered the fit and flare skirt back in April and it’s now June and I never got it. The USPS package was waiting in Jamaica, NY for two weeks and then an “attempted” delivery was made. No attempt was actually made. Then I get a notification that my package is being sent back to the sender because a mistake they made. Now latex magic customer service is not responding and I have to dispute with my credit card
Update: To reply to the response, I have reached out several times via email and I have received no response. I am happy to provide screenshots of the package updates and tracking numbers if I got a response.
5 June 2024
Unprompted review
Reply from Latex Magic
Hello, can you tell us the courier number by email? Packages we ship via USPS rarely get lost or returned.
I'm super impressed with their…
I'm super impressed with their latex—totally chic and the quality is spot-on. Asked for a rush job and they delivered in time, super prompt. Very good company.
11 May 2024
All the items I ordered have…
All the items I ordered have outstanding quality. I particularly love the sleeveless bodysuit, and the thigh high stockings fit me perfectly!
7 May 2024
I can always tryst Latex Magic to…
I can always tryst Latex Magic to deliver when they saw they will. I appreciate reliability of Latex Magic.
9 May 2024
If I could give zero stars I would -my…
If I could give zero stars I would -my order (number#15783)has been processing for over a month and has been in Jamaica New York for a week no updates no communication have left emails and I have to move soon .I wasn’t expecting it to take this long and now I may not even be able to receive my item .frustrating.i spent a lot of money on this .
15 May 2024
Unprompted review
Reply from Latex Magic
Hello, we shipped your order via USPS in early May.
We checked the delivery record and found that it was still at the customs due to random checks by the customs. We are very sorry for not getting your order to you in time.
They don’t deliver. And don’t answer my e-mail.
They don’t delivered my order of march 13 2024. And they don’t reply to my email!
I don’t know if they are real.
13 March 2024
Unprompted review
Order remains to be processing…
Waiting close to a month for any updates about my order. If I login it just tells me the order is processing. I expected my order to be shipped by now but no confirmation or communication from this company at all. Unfortunate because I was really looking forward to this new latex piece.
24 March 2024
Unprompted review
Reply from Latex Magic
I'm sorry to hear about the delay and lack of communication regarding your order. It's frustrating when expectations aren't met, especially when you're eagerly anticipating something. However, it seems that we have already completed and delivered this order.
Two months
Two months, not a special order. No shipping info. Two orders with this company and nothing to show.
4 February 2024
Unprompted review
Reply from Latex Magic
I'm sorry to hear that you're disappointed with your shopping experience this time. Our production turnaround time may have been longer than expected, but we did deliver your complete order. Hopefully, any misunderstandings or issues can be resolved.
Do not buy from latex magic
Do not buy takes months to get to you they will only respond if you say your going to cancel the order and your product won’t arrive spend more and get something from the USA or Europe it’s a Chinese company that doesn’t want to work with you
27 March 2024
Unprompted review
Reply from Latex Magic
I apologize, I couldn't satisfy you. We have had an overwhelming number of orders at the beginning of this year, far exceeding our capacity. However, we have onboarded many talented artisans and anticipate shortening our production cycle by half in April. Rest assured, our products are all meticulously handcrafted by our artisans.
I placed an order on February 3rd and…
I placed an order on February 3rd and it still has not shipped. they keep telling me it will ship soon but it never does. over a month to wait for an order to even ship is unacceptable!
3 February 2024
Unprompted review
Reply from Latex Magic
Hello, latex clothing is a customized order. Whether it is a standard size or a special size, it requires production time.
We usually complete production and ship within 4-6 weeks.
It is stated in our sales policy.
Quality outfits at quality prices
Quality outfits at quality prices. Very little issues with their products too.
9 November 2023
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