LatestDeals Reviews 

Reply from LatestDeals

Feb 1, 2024

Hi Nicholas,

I'm sorry to hear of your experience. It sounds like you may have found what we refer to as "expired" deals. Latest Deals is a community platform where members of the public share deals and offers they've found for the benefit of other bargain hunters. This is usually great as it helps everyone unearth genuine discounts. Unfortunately a downside of this is that these deals can be short lived and quickly expire (run out of stock, price increase, etc). We do our very best to update deals as soon as this happens but rely (to some extent) on the community to report deals that are no longer active so that we can take them down. You can do this by tapping the three dots on the website or app and choosing to report the post. As an added bonus, we reward members who do this with points that can be converted into Amazon vouchers :)

We're always striving to improve how quickly we can update/expire deals and will continue to do so but hope that this added context better explains why you may occasionally find a deal listed at a price that is no longer available.

Many thanks,
Kelsey
Co-Founder Latest Deals

Reply from LatestDeals

Jan 14, 2024

Hi Roch,

Thank you for taking the time to leave a review, albeit difficult to hear your negative view of Latest Deals.

I’m really sorry you feel the way you do. We pride ourselves at Latest Deals in letting the community choose what’s good or not. And, whilst we do have sponsored posts (and have always been very transparent about those that are - with clear wording at the top of the deal’s description) and do earn commission from some posts (we’re very open about this and have a notice at the bottom of every page) we have never prevented a deal, voucher, competition or freebie being shared on the platform because it doesn’t earn us a commission. It’s a founding principle of Latest Deals and, as one of the co-founders, is one I’ve always ensured is enforced.

If you’d be open to sharing more detailed feedback explaining why you feel the way you do it would be really appreciated to see if we can address your concerns (whether that’s through additional context/explanation or changing how we do things). If you’d prefer to do that privately, please do email us using the contact form and ask for it to be forwarded to “Kelsey” to ensure I get your message. Similarly, if you could let me know your Latest Deals username I’d like to investigate why you’ve experienced unanswered emails.

Many thanks for your time,

Kelsey
Co-Founder, Latest Deals

Reply from LatestDeals

Nov 7, 2023

Hi Lazaros,

Thank you for taking the time to leave a review. I'm very sorry to hear you didn't like the wording of the automated moderation message.

It is a private message that only you receive (other members cannot see it) and we did our best to word it in a way to explain that the system and/or a member of the team had sufficient belief that the post might be self promotion (but may well not be!)

The automated message goes on to say "If we've got this wrong - sorry! Please reach out to us so that we can investigate. We're really sorry for the inconvenience but we have to be extra cautious with newer or less active members to try and protect the community and prevent spam." If you have any ideas as to how we could improve this further please let us know.

If you could please also share your Latest Deals username I'd be love the opportunity to investigate what's gone wrong with your report. We always aim to respond to every message.

Many thanks,
Kelsey
Co-Founder of Latest Deals

Reply from LatestDeals

Updated Oct 5, 2023

Hey,

Thank you for taking the time to leave detailed feedback. It’s obviously disappointing to hear that your experience hasn’t been a positive one but we very much appreciate the effort in leaving a review as it helps us improve :)

I’m sorry to hear you’ve had a difficult time with moderation decisions. Would you be willing to share your username? (if not publicly, then please contact us and ask for it to be forwarded to Kelsey re: Trustpilot). We do our utmost to try and consistently apply our guidelines but there’s, of course, always room for improvement! I would appreciate the chance to review any historic moderation decisions on your account to see if there’s anything we can do to improve going forwards.

Our aim is to always have the best, genuine deals on Latest Deals but we are, ultimately, a reflection of the community. What is voted high or low depends on the community consensus. If you ever see a deal cheaper elsewhere please do share it as a comment. This not only helps the original poster improve their deal hunting skills but also lets other members get a better bargain. We’ve also more recently introduced the ability to “dislike” a deal if you feel it doesn’t reflect good value.

Thanks for time as an LD member,

Kelsey
Co-Founder, Latest Deals

Update:

Hello again!

I just wanted to update my message in response to your recent edit.

I'm sorry you've felt it took a TrustPilot review to get a reply. We aim to reply to every email and so I would be very grateful if you could pass on your username and/or details so I can investigate what's gone wrong on this occasion. I appreciate I'm asking for extra steps and effort on your behalf, after you've had a disappointing experience, but it would be very much appreciated so we can hopefully resolve any outstanding issues and improve our processes going forwards. Thank you :)

Reply from LatestDeals

Sep 29, 2023

Hi David,

Thank you for taking the time to leave a review. I appreciate your balanced feedback - it can (and I’m guilty of it myself) be very easy to decide something is either the worst thing in the world or the best so it’s refreshing to see something that isn’t a 1 star or 5 star! (Although, obviously we’re always working towards trying to achieve higher star ratings!)

Inflated RRPs are definitely a problem. At Latest Deals we’re somewhat at the mercy of what the retailer sets or lists as the RRP. If retailers are a bit naughty/deceptive it’s difficult for us to enforce and/or police this at scale. If you ever see an RRP on Latest Deals that’s higher than what is listed on the retailer’s website please do report this (we award points for doing so) as this isn’t allowed. More generally, we have considered alternatives to RRP - e.g. asking members to share the “Next Best Price” however we haven’t yet worked out a way to implement this in a consistent, accurate enough manner (it’s not necessarily an easy task to find the next best price).

Re: comments - if you see comments that you suspect are spam please let us know. We actively monitor (via both manual and automatic systems) for duplicate or “spam” accounts and remove them when found. As we reward members with points for commenting we do occasionally have some members who are, perhaps, a little keen with their comments and feel they need to embellish the truth. We reward points for all sorts of comments (whether they thank, criticise, question, etc) but it is an on-going challenge to persuade members that all their comments don’t need to be (potentially) blindly positive.

What floats to the top of Latest Deals is largely dependent on members’ likes and dislikes. If you know you can get a deal cheaper elsewhere please do leave a comment to let people know and, if you’d like, please share the cheaper deal yourself (and earn some points!)

Thanks again for taking the time to provide feedback,

Kelsey
Co-Founder Latest Deals

Reply from LatestDeals

Jul 1, 2023

Hi Peter,

Thank you for taking the time to leave a review and sorry to hear you haven't got on with LD.

If it's helpful, I replied to your chat topic on LD where you left the same feedback, here: https://www.latestdeals.co.uk/chat/discount-codes-5389 you can also see some of the other membes' comments on the topic which I hope provides further reassurance and support to my words below.

The vast majority of content on Latest Deals has been shared by other members. Regular (well, pretty great actually!) members of the public that share the deals and discount codes they find for the benefit of the community.

Unfortunately these deals and discounts do expire and/or run out (often very quickly!). We do our best to keep on top of this. We encourage members to report no longer working deals (and reward members with points that can be converted into Amazon vouchers for doing so). We also have several systems in place where we review and expire older content ourselves.

All that said - we can of course continue to improve and increase the speed and accuracy in which we remove no longer working content. It's something we're always working on as we appreciate how frustrating it can be to find an exciting, good offer only to find it's no longer available.

I just wanted to reassure you that the deals aren't "fake" - they are, as you suggest, just out of date.

We do encourage members to sign up as part of the Latest Deals community and this does opt you into receiving our email newsletter. However, you can choose to unsubscribe from your settings straightaway and at the bottom of every email that is sent. We don't share/sell your email address to anyone else.

I hope that provides you with some context about how Latest Deals works and why it is the way it is. And also gives you some reassurance about our intent and motives. We've always tried to be very transparent about how Latest Deals makes money (it's at the bottom of every page of the website).

Please do jump back into the chat topic you created on LD if you have any further feedback or comments. I'm always very happy to help/reply if I can :)

Kelsey
Co-Founder

Reply from LatestDeals

Updated May 28, 2023

Hi Peter,

I'm sorry to hear of your frustrating experience.

We have automated systems in place to try and protect members' accounts and prevent them from being taken over. Unfortunately there are people who try and take over accounts to access point balances or promote their own products.

I can understand the hesitancy in providing a telephone number. Whilst I assure you we only use it for verification (and only store a one-way encrypted version of it - i.e. we can never see or recover your telephone number) I understand that some people may be skeptical of this. I would personally much rather we didn't need these security measures but unfortunately it is a necessary evil at the moment.

We very much appreciate every member of our community for contributing to Latest Deals and take pride in being the first deals community to give back to members via our points system. However, we do recognise that it is the members that make Latest Deals and so I hope that this explanation and apology may make you reconsider your status as an LD member.

If you are willing please email us with your username to team@latestdeals.co.uk (and ask for your message to be forwarded to Kelsey) and I'll see what I can do about getting your account recovered via alternative means.

Many thanks,
Kelsey
Co-Founder

Updated to respond to recent edits:

Hi Peter, I'm sorry to hear we couldn't convince you that our security checks are legitimate and that you didn't want to take me up on the offer of reviewing your account. With regard to trying to get the review removed - we did indeed report a very small number of specific parts of your original review (with the intent of only those parts being redacted). Whilst we encourage Latest Deals members to share their honest feedback we felt parts of your review had gone a little too far and where casting unfounded aspersions and making factually inaccurate claims. I hope you understand that we have to protect Latest Deals reputation against such claims and that, in this instance, TrustPilot agreed with our report. I'm sorry we haven't been able to resolve this in a more amicable fashion but wish you all the best with your future bargain hunting endeavours.