Later Living Helpline Reviews 18

Reply from Later Living Helpline

Mar 26, 2026

Thank you so much for your kind words. I’m really glad you found it clearly explained and engaging. Your feedback means a lot and helps me keep improving.

Reply from Later Living Helpline

Mar 24, 2026

Thank you for your feedback. We're glad the session helped highlight some important considerations around wills and future planning. These are not always easy topics, but having the right information can make a big difference when it comes to protecting your wishes and your family. We're here if you need any further guidance.

Reply from Later Living Helpline

Mar 23, 2026

Thank you for your thoughtful feedback! We're delighted to hear that you found the talk well organised and the follow-up call helpful. It's great to know their consultant was able to provide clear, informative advice around trust funds and guide you through what can and can’t be achieved. We really appreciate you taking the time to share your experience.

Reply from Later Living Helpline

Mar 23, 2026

Thank you for your kind words! We're really glad you found the information and advice helpful. If you ever need anything else, we're always here to help.

Reply from Later Living Helpline

Mar 23, 2026

Thank you so much for your kind words! We're delighted to hear you had a great experience with both Later Living and Viva. It's fantastic that you found the session informative and helpful—our consultants always aim to provide clear, patient, and knowledgeable support. We really appreciate your feedback!

Reply from Later Living Helpline

Mar 23, 2026

Thank you! We're really glad you had a pleasant experience with the Later Living Helpline. It means a lot to us 😊

Reply from Later Living Helpline

Mar 23, 2026

Thank you for your kind feedback! We're so pleased to hear that everyone was helpful—providing great support is what we aim for.

Reply from Later Living Helpline

Updated Mar 29, 2026

Thank you for your feedback. We believe this call may not have come from our organisation, as our volunteers only make inbound calls on weekends. Could you please provide the telephone number from which you were contacted and the day it happened? This will help us investigate and ensure no confusion or misuse of our name.

This is not our phone number and we have never cold called anyone. We do not sell a product or services and simply call people who have asked to be called to help them for free. Please call the number and ask who they are and how they got your details and leave a review for that company and deleted this please. Kind Regards.

Reply from Later Living Helpline

Mar 5, 2026

Thank you very much for your kind review! We're really pleased to hear that you found the call helpful and that our team member was able to give you some useful advice. We always aim to provide friendly and informative support, so it's great to know you had a positive experience. If you ever need anything else, we're always here to help.

Reply from Later Living Helpline

Mar 5, 2026

Thank you so much for your kind review! We're really glad to hear that you had a great chat and found the team helpful. Providing friendly and useful support is something we always aim for, so it’s wonderful to know we could assist you. If you ever need anything else, please don’t hesitate to reach out — we’re always happy to help.

Reply from Later Living Helpline

Mar 1, 2026

Thank you so much for sharing your experience. We’re really glad the process felt helpful and straightforward for you.

Our volunteers always aim to give clear, friendly guidance and make sure people understand all the options available to them, so it’s great to hear that the call made a difference.

We’re also pleased the appointment with the professional adviser was arranged smoothly — that’s exactly the kind of support we want everyone to receive.

We truly appreciate your 5‑star feedback and the trust you placed in us.

Reply from Later Living Helpline

Mar 1, 2026

Thank you, Janet, for taking the time to share your experience. We’re so pleased to hear that your conversation with our volunteer was helpful and that the information provided gave you a clearer understanding of how the care system works.

It’s completely natural to feel overwhelmed by this topic — many people tell us it feels like a minefield — so we’re glad the explanation and the free consultation helped make everything easier to navigate.

Our volunteers are here to offer honest guidance and connect people with qualified professionals when needed, so it’s great to know the video consultation gave you the clarity you were looking for.

We really appreciate your kind words and are glad you now feel confident about the options available to you.

Reply from Later Living Helpline

Mar 1, 2026

Thank you for sharing your experience. We’re glad to hear that our volunteer was polite, helpful, and able to guide you through the initial questions.

Our volunteers are here to offer general information and support, and when specialist or legal questions come up, we connect people with qualified professionals who can give accurate, detailed advice. It’s great to know the estate planner was able to answer everything clearly and thoroughly.

We really appreciate your feedback and are pleased the process helped you get the information you needed.

Reply from Later Living Helpline

Feb 24, 2026

Thank you for taking the time to leave a review. I’d like to clarify a few points about how our service works, as there seem to have been some misunderstandings during your call.

Our team is made up of volunteers who kindly give their time for free to support people who contact us. They are not solicitors or financial advisers, and we do not sell any services or products. Because of this, there are limits to the guidance we can provide. In your situation, our volunteer simply recommended that you contact a qualified solicitor, as the matter you raised requires professional legal advice — something we are not permitted to give.

We understand it can be frustrating when we are unable to offer the help someone hoped for. However, our volunteers should always be treated with respect. During your call, you became aggressive and abusive, which sadly is something our team experiences more often than it should. These are individuals doing their best within the boundaries of what they are allowed to do.

Regarding the first call, I’m sorry if the volunteer’s voice or manner didn’t meet your expectations. They were doing their best to assist you.

We aim to be clear about what we can and cannot help with, and your feedback helps us continue improving how we communicate this from the outset.

Reply from Later Living Helpline

Feb 24, 2026

Thank you for sharing your experience. We’re genuinely sorry to hear that you felt uncomfortable, and we’d like to clarify how our service works so others reading this understand the process clearly.

Our organisation does not sell any products or services, and we do not carry out any form of high‑pressure sales. All we do is offer free guidance from our volunteers and, where appropriate, refer people to external companies who can provide their own free appointments. These companies are completely independent from us, and we have no involvement in how they choose to run their consultations.

It sounds like the appointment you attended was with one of those external firms, not with us directly. We understand how stressful financial and future‑planning conversations can feel, especially when someone is already feeling vulnerable, and we’re sorry that the experience you had with them left you feeling this way.

We never want anyone to feel misled, and we always aim to be transparent about what we can and cannot do. Your feedback helps us continue improving how we explain this to callers so expectations are clear from the start.

If you’d like us to look into what happened in more detail, we’re more than happy to help.

Reply from Later Living Helpline

Jan 7, 2026

Thank you for taking the time to share your experience. We’re sorry to hear that the call you received wasn’t as clear or helpful as it should have been.

To clarify, we only contact individuals who have requested information through one of our online forms, most commonly via Facebook. These forms require a name, email address, and phone number so that we can respond in the way the requester has chosen. If this was submitted in error, we completely understand — mistakes happen — but unfortunately we can’t prevent accidental submissions.

We’re also sorry that the initial call was difficult to follow. Our volunteers kindly give their time for free and come from all over the UK, so accents and speaking styles can vary. However, we absolutely take your feedback on board, especially regarding speaking more slowly for those with hearing difficulties.

We’re glad you were able to speak with a second volunteer who communicated more comfortably for you, and we apologise that the call still felt unnecessary in the end. Our intention is always to support people who reach out to us, never to inconvenience them.

Thank you again for your feedback — it helps us improve the service we provide.

Reply from Later Living Helpline

Jan 7, 2026

Thank you for sharing your feedback. I’m sorry to hear that the experience didn’t feel comfortable — that’s never what we want for anyone who reaches out to us.

Just to clarify, we don’t provide estate planning services ourselves, which is why we’re unable to give estate planning advice directly. Instead, we offer a free referral to a qualified estate planning agency so people can get accurate, regulated guidance. As part of their compliance process, they do require all relevant parties to be present during the free appointment. This isn’t about pressure — it’s simply to ensure they can give correct information without discussing anyone’s estate or finances without their involvement.

We appreciate you raising your concerns, and we’ll continue working to make our process clearer and more reassuring for anyone seeking information. If you’d like to talk through anything further, we’re always happy to help.