I’ve purchased from Latelita before and I find their products really great. I bought a green earring and was worried that it would appear dull in comparison to the photo against the ear but it definit... See more
Company replied
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Review summary
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Based on these reviews
My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfo... See more
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I had reason to contact customer services regarding a problem with the necklace I had received. The service I received (from Jenny) was excellent. She was extremely efficient and the matter was quic... See more
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I purchased a gift for my partner but choose the wrong type. I requested an exchange and they made the process very straightforward and within days of returning they replaced with the type my partner... See more
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Company details
About Latelita
Written by the company
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Contact info
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, United Kingdom
- 02392818492
- help@latelita.com
- latelita.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful earrings and even better…
Beautiful earrings and even better customer service! They really helped me with my delivery issue with fast and great answers. The earrings are small though. But still, I love them!
7 April 2026
Unprompted review
Good
Excellent quality and super fast delivery. Only downside the bracelet i ordered was a gift for my nieces 21st birthday and it was sterling silver but there was no slip or label in box stating that it was sterling silver.
11 March 2026
Reply from Latelita
Thank you so much for your feedback—we really appreciate you taking the time to share your experience with us.
We’re delighted to hear your thoughts, and we’d like to reassure you that all of our pieces are fully hallmarked in accordance with official standards. This hallmarking serves as formal certification of the material’s authenticity and quality, so there’s no need for any additional documentation.
If you have any further questions, we’re always here to help. Thanks again for your support!
Reply from Latelita
Thank you so much for your lovely review—we’re thrilled to hear how much you love your brooch!
It means a lot to us that you find it beautiful, and we truly appreciate you taking the time to share your feedback. We hope you enjoy wearing it for many occasions to come ✨
Reply from Latelita
Thank you so much for your wonderful review!
We’re delighted to hear that you found the shopping experience easy and that your earrings arrived quickly. It’s especially lovely to know you’re happy with the product—we hope you enjoy wearing them.
We truly appreciate your support and hope to welcome you back again soon! ✨
I found the perfect earrings I’d been…
I found the perfect earrings I’d been searching for at Latelita! ✨
I was honestly a bit skeptical when ordering since I hadn’t heard of them here in the U.S., but they completely exceeded my expectations. The quality is amazing, with excellent craftsmanship and truly exquisite jewelry. Customer service was fantastic, and shipping was super fast.
Definitely one of the best purchases I’ve made—highly recommend!
27 January 2026
Unprompted review
Reply from Latelita
Thank you so much for this amazing review!
We’re absolutely delighted to hear that you found the perfect earrings with us ✨ It’s especially wonderful to know we were able to exceed your expectations, particularly as a first-time customer in the U.S.—that means a lot to us.
Your kind words about our craftsmanship, quality, and customer service are truly appreciated, and we’re so pleased everything arrived quickly and smoothly.
Thank you again for your recommendation and support—we hope to welcome you back to Latelita again soon!
Amazing angel wing pendant with…
Amazing angel wing pendant with coloured zircons and Aquarius pendant! Fast and secured delivery!
9 March 2026
Unprompted review
A Definite 5 Stars
I have now bought several items from Latelita and am impressed with the quality, the speed of delivery, and the attractive packaging. I have also been in contact with Customer Services, and they were excellent - very quick to respond and so helpful.
9 February 2026
Good service and
Good service and delivery, and a professional overall experience. Unfortunately, this was let down by the marketing approach.
Once they had my contact details, I was bombarded with marketing emails and SMS messages. It has been less than four weeks since I placed my order, and I’ve already received over 10 emails not to mention multiple SMS messages.
Marketing team, please review this approach. The volume and frequency defeat the purpose of promotion and come across as a nuisance.
9 February 2026
I have received my orders from Latelita…
I have received my orders from Latelita and they are all beautifully made, I have ordered 5 jewellries and all are piece of art. They ship after the day I have ordered, I did not pay any customs.
11 February 2026
Unprompted review
Reply from Latelita
Thank you so much for your fantastic review and for choosing Latelita!
We’re delighted to hear that all five pieces you ordered have impressed you and that you consider them works of art. It’s wonderful to know that our fast shipping and smooth delivery—without any customs issues—added to your experience.
Your support means a lot to us, and we look forward to creating more special pieces for you in the future! ✨
Latelita Team
Very friendly customer service
Very friendly customer service. Very happy with my beautiful earrings.
12 January 2026
Reply from Latelita
Thank you so much for your kind review and for choosing Latelita!
We’re delighted to hear that you found our customer service friendly and that you’re happy with your beautiful earrings. Knowing that our pieces bring joy makes all our work worthwhile, and we look forward to welcoming you back soon! ✨
Latelita Team
Unique and fun jewellery
Unique and fun jewellery. Quick delivery and decent price, makes great gifts
30 January 2026
Unprompted review
Reply from Latelita
Thank you so much for your lovely review and for choosing Latelita!
We’re thrilled to hear that our customer service made a positive impression and that you’re enjoying your beautiful earrings. Your satisfaction is our greatest reward, and we can’t wait to delight you with more pieces in the future! ✨
Latelita Team
Top service
To be honest, I would give this company more than five stars if it were possible, as their attention to customer service is above and beyond.
I have bought jewellery from them on many occasions and normally I make my online purchase and the items arrive very promptly, beautifully and well packaged. I usually like my purchases and keep them although they do offer free returns and that is the end of the relationship.
However, recently I have had to contact them about a small issue and the attention to detail and helpfulness of all of the staff I’ve dealt with is very unusual. They bend over backwards to try and make the situation correct from the customer’s point of view. Also, you can contact them by email, but also by telephone and you barely wait for an answer. It is dealt with immediately.
I can’t recommend them highly enough, on top of which, the jewellery is absolutely beautiful and well-made.
Everything about this company is top class!
19 January 2026
Unprompted review
Reply from Latelita
Dear Jacqui,
Thank you so much for taking the time to share such a wonderful and thoughtful review. We’re truly grateful for your kind words and continued support — it really means a lot to our whole team.
We’re delighted to hear that you’ve consistently enjoyed both our jewellery and our service, and we’re especially pleased that when a small issue arose, our team was able to support you quickly and thoroughly. Providing attentive, personal customer care is something we genuinely pride ourselves on, so your feedback is incredibly rewarding.
Thank you again for your recommendation and for being such a valued customer. We hope you continue to enjoy your Latelita pieces for many years to come.
Warmest wishes,
The Latelita Team ✨
Easiest shopping and fastest delivery…
Easiest shopping and fastest delivery ever. Great quality products as well
Highly recommended
15 January 2026
Unprompted review
Reply from Latelita
Dear Alexandru,
Thank you so much for your lovely review! We’re delighted to hear that you found the shopping experience easy and the delivery super fast.
It’s wonderful to know you’re happy with the quality of our jewellery too. Your recommendation truly means a lot to us, and we hope to welcome you back again very soon.
Warm wishes,
The Latelita Team ✨
Reply from Latelita
Dear Azza,
Thank you for your kind feedback! We’re so pleased to hear that you’re happy with the quality of your jewellery and that your order arrived on time.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm wishes,
The Latelita Team ✨
Beautiful, quality earrings
My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfounded. The earrings are great quality and the packaging was very pretty. I would buy from Latelita again.
13 January 2026
Unprompted review
Reply from Latelita
Dear Clare,
Thank you so much for your lovely and thoughtful review. We’re absolutely delighted to hear that you love your earrings and that they arrived so quickly.
We completely understand that buying jewellery online can feel like a big decision, so it’s especially wonderful to know that we were able to put your mind at ease. We’re thrilled that you were happy with the quality and the packaging, and we truly appreciate your trust in us.
Thank you for choosing Latelita — we’d be delighted to welcome you back again in the future.
Warmest wishes,
The Latelita Team ✨
Reply from Latelita
Dear Paul,
Thank you so much for your kind review! We’re delighted to hear that your order arrived super quickly and that you enjoyed your experience with us.
We really appreciate your support and look forward to welcoming you back again soon.
Warm wishes,
The Latelita Team ✨
Fab collection and customer service second to none!!
Great customer service. Beautiful jewellery. Have ordered may items. Delivery efficient.
28 November 2025
Unprompted review
Reply from Latelita
Dear Julie,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoy our jewellery and that our customer service has made such a positive impression.
It’s fantastic to know that your orders have arrived efficiently, and we truly appreciate your continued support. We can’t wait to welcome you back for more Latelita pieces in the future!
Warm wishes,
The Latelita Team ✨
Reply from Latelita
Dear Veronica,
Thank you so much for your lovely review! We’re so happy to hear that your item arrived quickly and looks just like the picture.
We truly appreciate your support and hope you enjoy wearing it!
Warm wishes,
The Latelita Team ✨
good fast service but
good fast service but, honestly, the stone is so small you can hardly see it. Very disappointing.
13 October 2025
Reply from Latelita
Dear Ms. Coulthard,
We’re sorry to hear that your item didn’t meet your expectations. Please feel free to return it for a full refund using our returns portal.
We do our best to provide detailed product information, including exact dimensions and photos of the item worn by a model. However, we understand that sometimes a piece may look or feel different in person, and we’re more than happy to accommodate any returns.
Kind regards,
The Latelita Team
I don't have enough words
I never believed I would say this but the customer support is amazing.
For me buying the little necklace that I bought was more than buying something to wear. I've been through a really rough patch and I've never bought something for me outside of the necessity "realm". And I waited so much to buy it until eventually the necklace got out of stock. Because I thought maybe I can take it at a better deal. Sure, it got cheaper eventually but it was out of stock by the time I saw it. So i rechecked the stock countless times until it appeared again. And today I finally received it. It was the first piece of jewellery I saw after a period of turmoil in my life. I never even looked at jewellery before, I took pride that I don't wear jewellery at all. And I wanted to gift myself something, to express my femininity also in ways that at one point I believed were superficial. But just like make-up, jewellery is not meant to cover but to enhance what is already there.
I've never seen a necklace so pretty, so detailed and so elegant.
This necklace is more than a necklace for me. It marks the beginning of a story I control. I can't express in words. It's not only a necklace, it's a statement for me. A symbol of a new beginning.
30 October 2025
Unprompted review
Reply from Latelita
Dear iasmi,
Thank you so much for sharing your story with us. Reading your words truly touched our hearts. 💛
We’re so honored that your necklace could be a part of such a meaningful moment in your life — a symbol of self-expression, strength, and a new beginning. Jewellery is such a personal and emotional experience, and it means the world to us to know that this piece has brought you joy, confidence, and a sense of celebration for yourself.
Your story is inspiring, and we’re so grateful you trusted us to be part of it. We hope your necklace continues to shine with all the beauty, courage, and empowerment that you feel every time you wear it.
With warmest wishes,
The Latelita Team ✨
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