Lastminute.ch Reviews 

Stay away, escpecially when trip on the shorter notice. This company knows how to scare the clients. Very negative experience with this intermediator Lastiminute.ch. If it would be possible to put 0 stars, I would do that.
I ordered 3 trips inside 1 week. They take money immediately, despite they know in advance that the trip is impossible to complete. 1st trip was just impossible because of the Near East conflict. Two other trips they sold and took the money as well, but they just cancelled the 2nd trip without explanation (still took the money). For the 3rd reservation they asked 25% more money after the payment was completed. Every single time is the same explanation about problem with the internet pages. Looks rather misleading advertising and scam. Now keep finger crossed they refund the money. I highly recommend staying away from Latminute.ch.. BTW, sfaff is friendly, but highly incompetent in the tourist industry specific client service and basic finance knowledge, as well lacks the efficient communication skills. Incompetent agents have stolen at least 3 hours of our time, and we forced to pay twice for the same service. First with wire transfer, then with the credit card. I tried to speak to their manager 3 times, but was refused to have manager contact information. Avoid!

I have had a horrendous experience with Lastminute group. My nightmare started when I booked an Emirates flight in November 2021. Due to Corona situation the passengers to India from Europe were forced to quarantine. I could not reach them ad they never helped me. After 15 days I managed to contact Emirates and they immediately made this ticket open so that it can be rebooked. Lastminute never bothered to rebook.

After my constant reminders and follow ups, they in March 2022 responded that they can not rebook and I need to contact airline. I showed them the communication with Emirates but zero effect.
Emirates then made the ticket refundable and advised me to get it cancelled via agent(lastminute). They again did not act. When I called them multiple times, they cancelled my another booking with Qatar Airways just a week before the travel date. When I asked them why they cancelled this booking, they referred to my call for cancellation request of Emirates. They have never bothered to provide me alternate ticket for this undesired cancellation or compensate for that. I have proceeded with debt collections on this.

In June 2022 after my repetitive requests, they raised a cancellation request to Emirates. Emirates refunded the amount but Lastminute offered me only Euro 29,90 against the ticket price of Euro 1389. They never provided any explanation. When I asked Emirates, they advised me to contact agent as I had not directly booked with Emirates.

I am not sure if Lastminute group is pursuing vendetta or this is how they function.