What started off as a somewhat dubious purchase, which was due to 'extras' being added to my order.....I read that there were many other customers (not just a few!!), who had also experienced the same... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I did feel that I didn't order the amount of product that showed on my receipt but however finally after back & forth wanting a refund that obsouley not a option you face me 50% off. I d... See more
Company replied
The initial pricing was not clear once purchased on their website as it is not stated in US dollars. They provided a discount as compensation. After that, the delivery was slow and not tracked well en... See more
Company replied
I must have accidentally clicked on extra items and express shopping which l was unaware of until the billing came through. I contacted customer service and Monica assisted straight away. She kept me... See more
Company replied
3.6
Average
363 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful "Lash" team
Sadie (re)read my request and processed it all perfectly, along with polite helpful suggestions. Well done "Lash" team. Thank you.
17 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Sadie—she’ll be thrilled to know her attention to detail and excellent service made such a positive impression.
Thank you for your kind words and for choosing Lash Cosmetics. We truly appreciate your support!
Great customer service great product ❤️
22 June 2026
Unprompted review
Reply from Lashcosmetics
Wow! We're very happy to know that you love our product :) Thanks for sharing it here!
They were very understanding of my…situation
They were very understanding of my situation when I had to cancel my order. They bent over backwards to assist me.
26 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing us, and we hope to have the opportunity to serve you again in the future!
Duplicated my order which I did not…
Ive been offered 50%. Refund still not here after 10 days. No goods yet either. The website tricks you. I did not confirm an account or additional products. Feel totally let down. Wont use again.
Duplicated my order which I did not confirm. The website is deliberately misleading and multiple payments taken via PayPal. Be warned!
29 June 2026
Unprompted review
Reply from Lashcosmetics
We sincerely apologize for the concerns regarding your order and the duplicate charges. This is not the experience we want our customers to have.
We would appreciate the opportunity to review your account and investigate what happened. Please provide your order details so we can look into the duplicate order, review the transactions, and work toward an appropriate resolution.
Thank you for taking the time to share your feedback. We appreciate the opportunity to assist you.
Great customer service
Great customer service. Answers all questions right away. Looking forward to trying this product! Thanks
26 June 2026
Unprompted review
Reply from Lashcosmetics
We hope you love the product once it arrives and that it exceeds your expectations!
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!
You end up paying for lots more product than you ordered and a yearly subscription of $379.56 year
I could not get to the final payment page without a lot of more upsell pages popping up first. It was very hard to navigate and get to just the page to pay for 1 mascara. I ended up getting lots of mascaras and eye pencils which I had no interest in and had no idea I had paid for all these extra items. I had also signed up for a subscription which I had no idea about while trying to get to the final payment for 31.63 monthly which would be $379.56 year for up to 50% discount on new orders each month so I would have to order at least $760 a year just to recoup the $379.56 year and if the discounts are less than 50% then then this would be much more than $760 a year. Making it hard to navigate to just the payment page for 1 product is done on purpose by this company so extra things are bought which the person had no intention of doing and then having to pay $379.56 year if they do not check their credit card.
Entered after the reply from lash Cosmetics that they would like to review my account, verify my our order, and ensure your concerns regarding the additional items and membership have been properly addressed:
There has been emails back and forth from myself to Lash Cosmetics. They know all about this and how difficult is to navigate to the payment page and that the upsell on many pages on the way to the payment page that are confusing as well as the signing up for monthly membership which I had no idea I was doing. I do think their response to me on this website is to try and make it look like none of this could be true as they have already had emails from me about this and they have replied to my emails. Anyone reading this can go and make a purchase and they will see that what I have written is true. Shame on you Lash Cosmetics. After all the complaints you have received from myself and many many others you have not fixed your website payment system so that people can buy without all the many confusing upsell pages and the membership fee page on the way to simply paying for a product they are ordering.
28 June 2026
Unprompted review
Reply from Lashcosmetics
We appreciate you taking the time to share your detailed feedback, as it helps us better understand our customers' concerns.
We would like the opportunity to review your account, verify your order, and ensure your concerns regarding the additional items and membership have been properly addressed. Please provide your order details so we can investigate your case further and assist you.
Have a great day!
I mistakenly ordered some items…
I mistakenly ordered some items alongside my order and I reached out to the customer service and I was refunded almost immediately. That’s a very good and reliable service to me.
26 June 2026
Unprompted review
Reply from Lashcosmetics
Thanks so much that you are satisfied with the way we handled your refund request :) Thanks also for sharing your feedback here :)
Reply from Lashcosmetics
Thanks so much for your feedback!
Well I did feel that I didn't order…
Well I did feel that I didn't order the amount of product that showed on my receipt but however finally after back & forth wanting a refund that obsouley not a option you face me 50% off. I do thanyou for that I now hope I love the product. Cheers
19 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you for sharing your feedback.
We understand your concerns regarding the items included in your order and appreciate your patience while working with our customer service team. We're glad we were able to reach a resolution that you were satisfied with.
We truly hope you enjoy the product, and we appreciate you giving us the opportunity to assist you. Thank you for your support!
Good customer service
They were quick to respond to emails regarding questions and other comments. Very helpful and friendly with solving problems
21 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your kind feedback!
We truly appreciate your support and thank you for sharing your experience!
I had accidentally placed my order…
I had accidentally placed my order twice, spoke to Sadie who was very helpful, had my refund in a few days & absolutely love the product
10 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sadie was able to quickly assist with your duplicate order and that your refund was processed promptly. We’ll be sure to share your kind words with her.
It’s even better to hear that you absolutely love the product! Thank you for your support, and we truly appreciate you taking the time to share your experience.
Don’t buy from this company !
25 June 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry that your experience did not meet your expectations.
Customer satisfaction is very important to us, and we would appreciate the opportunity to better understand your concerns. Please contact our support team with your order details so we can review your case and work toward an appropriate resolution.
Thank you for your feedback.
Love it and worth it if you want long…
Love it and worth it if you want long lashes
25 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you love the product and that it’s been worth it for you. Knowing that you’re enjoying longer-looking lashes means so much to us.
Thank you for your support and for taking the time to share your experience. We truly appreciate it!
So long story short
So long story short, I dealt with a woman by the name of Sadie Fisher
Customer Care Specialist.
Now only did she go above and beyond, she made sure I and my wallet were made whole!
Sadie was amazing and and can't thank her enough!
As for the product, I did not try it, because of the poorly made and ran website. I feel it is a bait and switch to force you to purchase more if you don't read the fine print along with the monthly VIP charges.
Be careful, but know Sadie can help you fix what the website is lacking!
25 May 2026
Unprompted review
Reply from Lashcosmetics
Thank you for taking the time to share your experience.
We’re delighted to hear that Sadie provided exceptional customer service and was able to resolve your concerns. We’ll be sure to share your kind words with her—she’ll be thrilled to know her efforts made such a positive impact.
We also appreciate your honest feedback regarding the website and checkout experience. We understand your concerns and are always looking for ways to improve the clarity of our shopping experience.
Thank you again for your feedback and for recognizing Sadie’s dedication to helping our customers.
Monica's customer service is exceptional
Monica's customer service is exceptional. She responded to my enquiry promptly and resolved my issue without any hassles. A pleasure to deal with.
6 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Monica provided you with exceptional customer service. It’s great to know she responded promptly to your inquiry and resolved your issue quickly and hassle-free.
We’ll be sure to share your kind words with Monica. Thank you for your support, and we truly appreciate you taking the time to share your experience!
Great customer service and fast…
Great customer service and fast shipping. I love the mascara!!!
14 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a great experience with our customer service, enjoyed the fast shipping, and most importantly, love the mascara!
Your support means so much to us. Thank you for choosing us and for taking the time to share your experience!
Very disappointed this morning
Very disappointed this morning, bought a double deal a month or so ago Just to try out the product and got a free lash kit( which is falling apart already
N not worth the $$) and apparently signed up for VIP at $46AUD. Very misleading!
I have canceled my PayPal reoccurring payment and just waiting for this LLC company to get back to me and refund my subscription. What a mess
15 June 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion regarding the VIP membership and the concerns you raised about the lash kit. We understand how disappointing unexpected charges and product issues can be.
If you have already contacted our support team, please rest assured that your request will be reviewed as soon as possible. We appreciate your patience while we work to resolve your concerns.
Thank you for your feedback. It helps us continue improving both our products and our customer experience.
Ellie helped me right away with my… shipping refund
Ellie helped me right away with my issue. She was able to resolve my inquiry right away with no hassle.
14 June 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Ellie was able to assist you promptly and resolve your inquiry quickly and hassle-free.
We’ll be sure to share your kind words with Ellie. Thank you for your support and for taking the time to share your experience!
I intended to order one bottle of the…
I intended to order one bottle of the mascara. Once the complete was purchased I selected continue thinking that I had to select it to exit the screen and it had charged me 50 more dollars for heck knows what on top of the 10 dollar purchase. I've emailed them however trying to get in touch with someone for a refund should not be this hard!
14 June 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion regarding the additional charge during checkout. We understand how concerning it can be when an order does not match what you intended to purchase.
We would like to clarify that the charges were refunded on the same day you contacted our phone support on 6/14. The refund should have already been posted to your account by now.
Thank you for bringing your concerns to our attention.
Order never received
This company, Lash Cosmetics, has had the BEST customer service that i have ever received. They always responded very quickly. My customer service specialist, Ellie, did everything within her and Lash Cosmetics means to make sure the customer (me) is not just satisfied but leaves feeling happy and wanting to keep coming back as a loyal customer. A
She was always very kind & more than happy to help solve what issue it is that you have. If you ever have an issue reach out to there customer service email amd you will not be disappointed.
14 May 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your amazing feedback!
We’re truly honored to hear that you had such a positive experience with our customer service team. Providing fast, friendly, and effective support is something we take great pride in, and we’re delighted that Ellie was able to make such a lasting impression.
We’ll be sure to share your kind words with Ellie. She will be thrilled to know that her dedication, kindness, and commitment to helping customers made such a difference.
Thank you for your support, your trust, and for taking the time to share your experience. We look forward to serving you again in the future!
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